Car phone warehouse liquid ingress photos !

gjchester

dazz7400 wrote: »

How could they send a phone back to me saying it was unrepairable, with pictures of water damage for proof..and the phone switches on perfectly well.

There are white sticers in the phone that irreversably change colour when wet, if these are coloured the phone is classed as water damaged.

it may physically work now, but there may be salts dried on inside the phone that may cause further problems later on. hence once the sensors change then thats it, its classed as damaged.

barklybutton28

the phone we got back from carphone warehouse (n95 8gb) showed all stickers or sensors as untouched, still as white as the day they were put there !
we have had professional pictures taken of the evidence now, BUT our phone was still classed as water damage !

MANY THANKS DAZ 7400 WILL GO TO PHOTO BUCKET, HAVE GOT QUITE A FEW PICS NOW FROM OTHER SOURCES AND I WILL KEEP YOU UPDATED WITH PROGRESS. THANK YOU

barklybutton28

well well, have just recieved very interesting information.............

customer goes into carphone warehouse store in london very recently......
takes out contract for very expensive phone.............
told in store that phone is brand new, never opened, hasn,t been exposed to the elements etc etc,
customer gets home, starts up phone and what does she discover ??????
IMAGES AND VIDEO CLIPS OF CARPHONE WAREHOUSE STAFF MESSING AROUND, MAKING FACES INTO THE CAMERA OF THE PHONE AND USING FOUL LANGUAGE........
THE EVIDENCE IS PLAIN FOR ALL TO SEE...........................

CARPHONE WAREHOUSE STATED TO US THAT UNDER NO CIRCUMSTANCES ARE ANY OF THEIR PHONES OPENED AND EXPOSED TO THE ELEMENTS BEFORE SAID PHONE IS ACTUALLY OPENED IN FRONT OF CUSTOMER.
TUT TUT CPW...................
WHAT WITH PHOTOS WE HAVE, AND NOW OTHER PEOPLE EMAILING US WITH LEGIT EVIDENCE, OUR DAY IN COURT IS BEGINING TO LOOK GOOD.

DarkConvict

That can't be as bad as the guy on BBC news were a few years ago found Child Pornography on a brand new laptop they brought

joanneinwonderland

This is very interesting...I took my phone in to CPW for repair. it was working i.e. I could text and phone but a button wasn't working and the screen was dimming. Phone was less than 8 weeks old (bought PAYG to replace broken contract one don't believe in phone insurance).

When I went back to collect was advised beyond economical repair and liquid damage etc. etc. However I wanted to see it working and incredibly when he plugged in the charger the unit would not switch on.

Therefore I sent a phone to them that was working albeit with a couple of problems and received one back that now will not switch back on. Argued instore, argued on the phone but no one can help due to the liquid damage....what a surprise...

Goign to collect this weekend and write to high level complaints as this is unacceptable. It seems if they can't do something they pour water onto the phone and then claim liquid damage and we're stuck with it!!

I stopped using CPW a few years ago due to problems and thought I'd give them a go again. Never again now...the way I've been treated by various people has seriously hacked me off...much better to go to network direct!!!

:mad:

barklybutton28

hi joanneinwonderland,
im really sorry to hear you have had problems with carphone warehouse yourself........
we found that writing letters were no good with this company, they will pass the buck untill they think you will eventually give up on your complaint.
the best action to take is a court action...... you can do this on line for £25.00, which can be claimed back from carphone warehouse if you win.

all you have to show is evidence that you are not wasting the courts time......
we have been collecting evidence from all over the net,
hence what you have read below........
cpw state there is no way liquid ingress could have got into a handset while in their shops, as new handsets have never been opened before selling them to a customer !
we have proved them wrong there...............
with reference to my post below about the supposedly new phone from cpw that contained photos and videos of their staff in sept 2009......... NEARLY 5 MONTHS BEFORE THE PHONE WAS SOLD AS BRAND NEW, NEVER BEEN OPENED !
where has that phone been stored? how can they prove 100% that moisture hadn,t got in to that handset while on their premises ?
the carphone warehouse staff who used that phone to mess around on, know who they are, the phone has clear images of who they are !
DENY IT IN COURT CARPHONE WAREHOUSE.......... we dare you....................

WychWeird

barklybutton28 wrote: »

.......the best action to take is a court action...... you can do this on line for £25.00, which can be claimed back from carphone warehouse if you win....

You may need to review the advice you've been given regarding taking court action - the £25.00 fee is payable for claiming money using the internet service (https://www.moneyclaim.gov.uk/csmco2/index.jsp) upto a maximum of £300.00 (see page 2 of the County Court Fees document). If you wish to take court action for a non-money claim it will cost you £150.00 through the County Court (see page 2 again) although you may be entitled to a reduced fee.

Angelle_2

I bought a phone from One Stop Phone Shop, I contacted One Stop Phone Shop and brought to their attention that the phone when playing back videos the sound goes after a few seconds.

Well; not a major fault so my phone was fine for calls and taking photographs, the fault was to do with video recording sound fading around 10 seconds into it when playing back recording, I needed my phone at my side as had a lot going on etc etc and limited money at this time as moved home and very busy with young child.

Anyway ...I was told by One Stop Phone Shop to take it into the Car Phone Warehouse whom are responsible for the repairs/warranty with this company.

I finally took it in (but a few months later), an automated message reached me to say phone was beyond reconomical epair. I rang the One Stop Phone Shop to challenge this. Both the Car Phone Warehouse and One Stop Phone Shop said it was down to the manufacurer whom had looked at the phone not them.


I at once contacted manufacturer who had no record of this and did not receive handset the phone company had lied.


I challenged whom the Car Phone Warehouse and One Stop Phone Shop who then blamed one another and I was ringing in circles between the Car Phone Warehouse and One Stop Phone Shop staff whom were ridiculous and very incapable of dealing with my queries.


Explanation given when discussing how it was beyond repair due to damp as I bought phone for the camera feature and treat it like a camera and it has not been in contact with water/damp I was told it would be from condensation in the air?

Then going in to store to collect the phone; on switching my phone on the date had been set to 1884 which to me was a bit odd? Why change the date? Bizarre! Also my camera does not work at all? Ive never had a problem with my camera before till it went to their repairs?
Id took everything off memory and had handed it in on reset settings and expected the suspected software fault to be fixed.


I called the Car Phone Warehouse and One Stop Phone Shop again they blamed each other up until an adviser said what is the big deal with the date being changed and hanging up on me!


I'm thinking if its checked for damp why has my phone had settings tampered with? Why has camera broke?

Ive made so many calls to both the Car Phone Warehouse and One Stop Phone Shop and appear to be lied to as well as get my time wasted and more problems caused by their engineers!


It was confirmed by manufacturer that the phone never went to them! I've delayed in sending it right away as ive been using my phone. It no longer has camera function or video function since collecting it in February 2010 from Car Phone Warehouse Store.


Both companies (the Car Phone Warehouse and One Stop Phone Shop) just pass you around departments blame each other contradict each other and are quite unhelpful and rude, I become rude and angry in the end as it has all got frustrating.


I will never trust these companies again.


They have a log of calls about the fault From April 2009 to February 2010 and nothing has ever been resolved. I explained my personal situation that I needed my phone due to personal situation as explained and feel that once these companies take payment they do not care thereafter regardless to fault!


But to not get it fixed in the end and now unable to use my camera due to there engineers doing something and to have date altered as some strange joke! Find the customer services unacceptable.

I have been contacted after making a formal complaint my warranty is not covered due to water damage - point blank! oh AND they havent got record of my contacting them in first 28 days (phoning one stop phone shop dont count even though thats purchase company??)

Angelle_2

Im now sending it to the manufacturer for a second opinion.

Overall Car Phone Warehouse AVOID and linking companies re One Stop Phone Shop AVOID, as they are terrible.

barklybutton28

HI ANGELLE,
i,am so sorry to hear about your dealings with carphone warehouse, we have collected alot of evidence from people who have had similar problems with CARPHONE WAREHOUSE. we have decided this will take time to get them into court, but the more prove we have the better chance we have of winning a case against them.
the best way in the mean time, is to tell everybody you know about the shoddy service from carphone warehouse......... tell everyone, the postman, milkman, mums at school gates, friends and relatives, . it is a known fact that 100 people will talk about a good service, but a thousand people will talk about a bad service !
i have my own beauty business, when my clients start to talk about phones etc, i tell them all NEVER EVER shop at carphone warehouse......... i find they then go away and tell everyone they know. my husband does the same, he works all over the country and in europe. you will be surprised the amount of self satisfaction you will get, much better than listening to the un-trained staff in CARPHONE WAREHOUSE. they get most of their employees off the dole queue, who else in their right mind would work there for the pittance they pay ?............