Help stop OSPS and e2save/RM

mobilejunkie

gjchester wrote: »

As a complete aside, look at all the mobile co's both the dealers and the selling companies. Everyone has a lot of bad posts about poor customer service. The CPW group are one of the biggest phone retailers in the UK, it stands to reason they get the most sales and even if you 0.01% have issues the number of complaints they have will still be in the majority to any small retailer.

Why do we always get new poster come on here posting how *mobileco* are evil *XYZshop* are out to rip me off and they are all out to get me, without even looking at all the prior posts.

Ok ,

Untrue and misleading. Try reading the thread on Mobiles2yourdoor and count the people complaining. All dealers do NOT get a load of bad posts and they are a substantial company too. cpw on the other hand gets them in droves, for very good reason.

gjchester

mobilejunkie wrote: »

Untrue and misleading. Try reading the thread on Mobiles2yourdoor and count the people complaining. All dealers do NOT get a load of bad posts and they are a substantial company too. cpw on the other hand gets them in droves, for very good reason.

You say untrue and misleading but thats also exactly how you are about CPW You have had problems but many people have not. There are lots of complaints about phones 4 u on here who are the same group as Mobiles2yourdoor but you seem to gloss over them.

Your hatred of the CPW group is well known here. I dare say you believe your theory they select customers to "pick on" but you have nothing to base it on. You say people will sue but then CPW drop out, well if thats the case it's still never proven and just a guess on your part based on your experience.

I restate my point the only reason people come on here is to moan, CPW is the biggest outlet of phones and so they have the largets number of complaints, even if %age wise it's about the same as others.
It's very rare people come on any forum to praise a company, just vent when there are issues.

thommy

gjchester wrote: »

You say untrue and misleading but thats also exactly how you are about CPW You have had problems but many people have not. There are lots of complaints about phones 4 u on here who are the same group as Mobiles2yourdoor but you seem to gloss over them.

Your hatred of the CPW group is well known here. I dare say you believe your theory they select customers to "pick on" but you have nothing to base it on. You say people will sue but then CPW drop out, well if thats the case it's still never proven and just a guess on your part based on your experience.

I restate my point the only reason people come on here is to moan, CPW is the biggest outlet of phones and so they have the largets number of complaints, even if %age wise it's about the same as others.
It's very rare people come on any forum to praise a company, just vent when there are issues.

i tend to agree...sometimes i think this site should be called 'moneyfornothingsavingexpert.com'.

in this case, it is RM who are primarily at fault. It is their responsibility to deliver and then collect a signature.

Make_a_change

In light of thommy's post, this was what I said in my last post- if RM did what they claimed they did for the service they were providing then the issue would not come about.

In terms of say CPW against Phones4u or any other company- lets be honest- if it doesnt have to pay a claim it won't. If it is being given a get out clause by RM then I suppose it is only fair and reasonable for it to take that option.

I am not going to get into a debate about one company over the other.
As I stated in my first post I was looking for people with good as well as bad experience. As such those of you who haven't had a problem in the last 3 months as well as anyone who has had a problem please let me know, as so far a sample of only 1 is hardly enough to try and progress matters!

thommy

therein lies the problem makeachange, as said above, people tend to lean towards moaning about their experience and not praise it(not aimed at you, appreciate what you're trying to do). there are many who want to spume vitriol and hatred because something has affected them directly - you have to get them 'in the moment', so to speak. but ask them to objectively take part in something when that has been resolved or has passed, or they don't have a vendetta........

mobilejunkie

gjchester wrote: »

You say untrue and misleading but thats also exactly how you are about CPW You have had problems but many people have not. There are lots of complaints about phones 4 u on here who are the same group as Mobiles2yourdoor but you seem to gloss over them.

Your hatred of the CPW group is well known here. I dare say you believe your theory they select customers to "pick on" but you have nothing to base it on. You say people will sue but then CPW drop out, well if thats the case it's still never proven and just a guess on your part based on your experience.

I restate my point the only reason people come on here is to moan, CPW is the biggest outlet of phones and so they have the largets number of complaints, even if %age wise it's about the same as others.
It's very rare people come on any forum to praise a company, just vent when there are issues.

It seems you are here to defend cpw with no basis whatever; there are dozens of people praising Mobiles2yourdoor over the last three years and a lot more who have had similar experiences to mine (which are quite substantial with both companies) and (apart from an odd problem now and then) practically no problems with Phones4. I am also comparing the internet site dealings and not the shops, which are a very different matter. Three years ago it would have been the opposite way round. Using the size of an organisation to excuse the long lisdts of people who have ended up on here after being stuffed by them is no defence at all. Vodafone is another case in point!

thommy

how you manage to interpret him defending cpw is somewhat perplexing....i think a re-read of the whole thread might help see the point trying to be made. the op, post 1, doesn't exactly sing cpw group's praises, does it?

Quentin

gjchester wrote: »

You say people will sue but then CPW drop out, well if thats the case it's still never proven and just a guess on your part based on your experience.

CPW have a well trodden route for dealing with persistent customers who are prepared to sue them over money wrongly denied them. Apart from the judgements by default obtained, CPW operate dual (but concurrent) pathways.

Pathway (1) Dealing with the court issue:

a) Send acknowledgement (buying them time for pathway 2, below)
b) Send in generic defence, simply denying owing the claimant anything at all.
c) Settle out of court prior to hearing date, should pathway 2 fail.

Pathway (2) Dealing with claimant:

a) Ask claimant to accept lower amount of money plus as "goodwill" claimant's court fee. If this fails:
b) Offer claimant a part payment together with the promise that future claims will be honoured. If this fails:
c) Offer claimant full amount claimed (less interest claimed). If this fails:
d) Pay claimant in full prior to court hearing.

Thus few cases end up with a judgement, which you seem to say is the only proof that CPW are "guilty" regarding deliberately deciding not to pay. Nevertheless paying up as a result of receiving a summons isn't the action of an "innocent" party. (Especially when the amounts claimed have been for the full value of the cashback due, not just the missing instalment!).

mobilejunkie

thommy wrote: »

how you manage to interpret him defending cpw is somewhat perplexing....i think a re-read of the whole thread might help see the point trying to be made. the op, post 1, doesn't exactly sing cpw group's praises, does it?

You still haven't got your glasses sorted then? What has the OP's criticism got to do with another's defence of the same organisation except to highlight that it is just that? For people to portray me as using assumptions and guesswork or some vendetta against a plainly abysmal organisation when the evidence of their practice abounds on this forum and there is a distinct lack of it in respect of another organisation is what is truly "perplexing".

thommy

wow.congratulations.could this be the record for the quickest hijacking of another cpw thread by mj and quentin? could well be!

just a side issue, but how many of the 'thanks' between you two are mutual.....?