Help stop OSPS and e2save/RM

Make_a_change

Hi there

I am trying to gather some information from people in respect of the issue of post and correspondence sent to the above two companies, to their Admail address not being recorded as being delivered to them. I have been trying to raise this issue with royal mail for a considerable time , with it refusing to look into the matter.

However it appears that there is now some light at the end of the tunnel and i have been informed that I need to obtain evidence to support my view that royal mail and the above two companies are in league together in terms of arranging that post to the address which is in effect a mailbox which is not administered at all not being 'signed for' hence meaning there is no proof it ever arrived.

This is fed back by the companies as a means to reject claims from unsuspecting consumers.

What i need is your help- i am looking for anyone who has communicated to them at the Admail address in Loughborough via RD/Special delivery in say the last two to three months to contact me- via pm to provide feedback on whether their communication was recived by it and especially signed for by it, as in those rare cases where it looks like the post arrived there no one ever signs for it! I say PM me to protect yourself from any issues from the companies concerned as they are out there!

Once I have enough feedback provided hopefully we can try to take the issue forward to get the issue resolved.

I think it is a liberty to charge for a service that is not properly administered by RM and hopefully we can try and resolve the issue.

OneADay

Surely if you used recorded mail RM - then you have a reference to track on the royal mail web site? If an item is delivered it will show that and usually (after some delay) you can print off the signature as proof.

thommy

I'll echo Oneaday, especially as I've had stuff signed for, with Royal Mail proof to boot.

I think you need to explain your own situation a little more, please, before asking people to get into pm-ing. Most people can't be identified thru their username alone.....Those companies have been trying to unmask MJ for years!

Make_a_change

OneADay wrote: »

Surely if you used recorded mail RM - then you have a reference to track on the royal mail web site? If an item is delivered it will show that and usually (after some delay) you can print off the signature as proof.

Sorry if i haven't made it clear- basically because it is being delivered to an admail address there are issues about the recorded delivery service you are paying for. What i am saying is that stuff isnt being delivered and because it doesn't show as being delivered on royal mail's website this creates a get out clause for the companies not to pay.

Whilst I note you have had your stuff delivered i am persuaded this is in the minority and not in the majority. Just out of curiousity when was it delivered and signed for? I have a feeling that at certain times of each month they dont do this

OneADay

I think if a defintive 100% caste iron guarantee is required of delivery then a claim for cashback would need to be sent special delivery than the cheaper recorded delivery.

Either way, its down to RM to get the signature - I was wondering how mobile retailers cope with that - because they must get 1000s of cashback claims per day, they cant all be signed (unless one person sits there signing them whilst the postman waits or maybe they just take one electronic signature as a whole for all items).

RM do say allow 15 days for the proof to appear on their site or they compensate the sender to the tune of £39 for recorded signed for items.

Now if you want to say there is a some collusion between RM and e2save/OSPS, thats not going to be easy to prove simply on basis of how many items do not get delivered. I would want to know of how many items are delivered successfully too. Now there is no way of me or anyone (even RM are unlikely to keep statistics like that per premise) knowing the exact figures.

Make_a_change

OneADay wrote: »

I think if a defintive 100% caste iron guarantee is required of delivery then a claim for cashback would need to be sent special delivery than the cheaper recorded delivery.

Either way, its down to RM to get the signature - I was wondering how mobile retailers cope with that - because they must get 1000s of cashback claims per day, they cant all be signed (unless one person sits there signing them whilst the postman waits or maybe they just take one electronic signature as a whole for all items).

RM do say allow 15 days for the proof to appear on their site or they compensate the sender to the tune of £39 for recorded signed for items.

Now if you want to say there is a some collusion between RM and e2save/OSPS, thats not going to be easy to prove simply on basis of how many items do not get delivered. I would want to know of how many items are delivered successfully too. Now there is no way of me or anyone (even RM are unlikely to keep statistics like that per premise) knowing the exact figures.

But if you send it special delivery as opposed to by recorded delivery then how does that guarantee a signature- the address for these two companies is an admail address- meaning it is effectively an unmanaged mailbox.

In their terms and conditons the companies state send via recorded delivery- it does not state send via sepcial delivery hence unsuspecting souls think they are safe with RD only , only to find out that it means jack.

In terms of the compensaiton of £39 if they dont get a signature- well first up it is up to £39 - so to claim £39 you have to prove the item was that much- in terms of a cashback claim say for £80- this does not infer that RM will cover £39- i think you end up getting just some stamps.

Most importantly to claim this back you need to write to RM with your prrof of postage- what happens if and when that conveniently disappears on its wqay to RM? You've lost your proof and any chance of claiming even some compo back from RM.

In terms of the proof you have asked in terms of how many are delviered versus how many are not- this is exactly what i am trying to gauge based over a sample time frame- what i want is to know who's were delviered and who'#s werenot, and is there any link between those not delivered and those which were delivered.

I accept that based on this forum the sample size is small but i reckon there are loads of people who signed up to these companies who can enlighten us on the figures.

So thommy has had them delivered- thats one for that category- was that between November 2009 and January 2010?

gjchester

Make_a_change wrote: »

In terms of the compensaiton of £39 if they dont get a signature- well first up it is up to £39 - so to claim £39 you have to prove the item was that much- in terms of a cashback claim say for £80- this does not infer that RM will cover £39- i think you end up getting just some stamps.

Most importantly to claim this back you need to write to RM with your prrof of postage- what happens if and when that conveniently disappears on its wqay to RM? You've lost your proof and any chance of claiming even some compo back from RM.

Compensation for any item lost in the post is 100x 1st class postage, even without a certificate or posting or signiture, it's just a lot harder to prove. However it's the intrinsic value of the items sent, not what they relate to. What you are refering to is consequencial loss, it's not covered by royal mail in the special delivery fee but unless you buy that extra cover at the time of posting then the most you'll get is the value of the items back, in this case a few sheets of paper. That extra cover is another £1.70 on top of the cost of special delivery. It's not available on Recorded delivery or 1st / 2nd class.

Personally I think your reading too much into it. The collusion you see is proably just things getting lost or a crap postie not doing the whole job. Many people will have items they know is recorded delivery pushed through letter boxes without any signiture, the postie thinks he's doing you a favour and it saves him taking it back to the depot. The simplest explanation is usually the most apt, it may not be right but it's probably the case.

thommy

hi again - the latest was in january.
there is a company called celaton - if you google them you will find that they handle logistics for the CPW group - it is they who signed for and stamped the receipt of that claim - so it doesn't appear to be unmanaged.

i think gjchester has probably hit the nail on the head, in the last paragraph.

OneADay

I once claimed for an ebay item getting lost (it was recorded for item) - I was supplied with a cheque payment to the value of the item. On other occassions, I have had signed for recorded items getting lost and because the value has been a couple of pounds, I ended up with stamps. So it depends on the value of the item.

Now if you want to clearly guarantee full value of a loss in post - then you have to insure it to that value - that means special delivery which you can claim anything upto £2500 (and most likely royal mail will check the item in front of you before it gets posted).

Not sure about Admail addresses (persumably it redirects to a particular office or building)..

Just my own take on cashbacks is to send them recorded and send them quick so you have plenty of time to chase up the recorded item, if its not received have a backup copy of bills to send.

gjchester

As a complete aside, look at all the mobile co's both the dealers and the selling companies. Everyone has a lot of bad posts about poor customer service. The CPW group are one of the biggest phone retailers in the UK, it stands to reason they get the most sales and even if you 0.01% have issues the number of complaints they have will still be in the majority to any small retailer.

Why do we always get new poster come on here posting how *mobileco* are evil *XYZshop* are out to rip me off and they are all out to get me, without even looking at all the prior posts.

Ok , Moan over...

Make_a_change

gjchester wrote: »

As a complete aside, look at all the mobile co's both the dealers and the selling companies. Everyone has a lot of bad posts about poor customer service. The CPW group are one of the biggest phone retailers in the UK, it stands to reason they get the most sales and even if you 0.01% have issues the number of complaints they have will still be in the majority to any small retailer.

Why do we always get new poster come on here posting how *mobileco* are evil *XYZshop* are out to rip me off and they are all out to get me, without even looking at all the prior posts.

Ok , Moan over...

I thank you for your comments. I am sorry if you have interpreted my posting as meaning that company a and b are evil and they are all out to get me. This is not actually true and to be honest rather than e2save/OSPS my moan was really about RM as if they actually did what they were meant to and obtain a signature then this issue never would have reared its head. I actually did look at previous postings and looked at other forums including hotukdeals in relation to the issue before posting.

However if you have interpreted my comments as a way of implying some axe to grind i am sorry.