Report Bank Charges successes and failures

claire1284

They said they haven't broken any rules and won't be refunding anything. What a surprise.

[Deleted User]

claire1284 wrote: »

They said they haven't broken any rules and won't be refunding anything. What a surprise.

Well, you did say you were no longer in financial hardship..

Girl200

Bank name: Lloyds
My story is a bit different. I received a letter that explained because I have used overdraft, I will be charged and a following letter will notice me of the amount of overdraft charges. I used overdraft in my account for some 6 days unintentionally (one of my bills was bigger than expected). And I resolved the issue myself (just transferred the money) and wasn't aware of overdraft charges, my surprise when I got the letter. Seemed like they will charge me with some £70 (I tried to calculate the amount) but my problem was that I was at the time unemployed. I got so scared even before I was charged. So I found this template letter of complaint and wrote my story to the bank. Received a call next day from the bank and they said they have looked at my situation and dropped the charges.
All I want to say folks, don't hesitate, act as fast as you can. Even if the bank says they can not resolve the issue you can still try to complain further (Ombudsman).
Hope this helps to someone

Amme54

Thank you Martin for your help. I bank with lloyds tsb I sent them a email asking for my bank charges back for the last six years on 17/11/14 two days later the bank rang me to say they was going to pay me back the full amount of £1229 and was in my account a hour later. :j

dunstonh

When commenting on your successes, please can you say what the charges were for.

This thread about overdraft charges (where there is not much success nowadays, apart from financial hardship and first time offenders). it is not about packaged account charges (where there is a lot of success)

mikeroch

im just after some advice, ive had an account witgh Barclays since I was a student many years ago.

this account is not being used at all, im just paying into it each month to clear the debt off there has been so little activity on the account they did not issue me with a new card.

im paying back £60 a month to clear the debt, previously the interest charged was £30 a month! so this is taking me twice as long to clear it all off.

to my shock I have now hit a new threshold as the debt is lower now around the £1000/£1200 mark, im now being charged interest by the day and im being charged around £45 a month!!

so now its going to take even longer to clear off the debt!!

is it worth writing to Barclays and seeing if they can reverse the charges? or is it tough and ill have to lump it??

Thanks in advance! Ben

[Deleted User]

mikeroch wrote: »

is it worth writing to Barclays and seeing if they can reverse the charges?

They are unlikely to reverse any interest already charged, but you may be able to negotiate a more manageable and less expensive payment plan with them. Certainly, you need to get in touch and talking to someone in person is more likely to expedite matters than writing a letter.

mikeroch

Moneyineptitude wrote: »

Certainly, you need to get in touch and talking to someone in person is more likely to expedite matters than writing a letter.

I have been into a branch to see if they can do anything to freeze the interest as im not using the account, they said no, nothing they can do. The suggestion was to get a loan to pay it off as it will be lower interest....I probs should have added that into the blub above sorry

[Deleted User]

mikeroch wrote: »

The suggestion was to get a loan to pay it off as it will be lower interest....

So why haven't you done this already? There will be no refund of interest coming your way...

terrias8

Thought I would share our success with you. My daughter went into overdraft on £410 with the BOS in March 2012 and by September 2013 she had been charged a total of £1213 overdraft fees! She had tried hard to make payments to keep this figure down but couldn't keep up due to personal problems & illness. I helped her to eventually pay it off (that is what mothers are for :)) in October 2013.
I saw your site about reclaiming from the banks and had a go. Used your templates & our own personal letter and fired it off to BOS in August this year. Waited 8 weeks and still not reply from the bank so I used your template again and sent off all of the details to the Financial Ombudsman in late October. We received a reply straight away stating that they would be in touch with the bank and get back to us. On 24th of Nov. we received another letter from them stating that they have asked the Bank of Scotland to send them the info they have on this complaint. Well, that must have worked because yesterday, my daughter informed me that the Bank of Scotland had put £915 into her bank account! Needless to say she was overjoyed and decided to accept it. So it does work and only took 3 months in total. Thank you Martin :T