T-Mobile Voicemail - Now Being Charged?

ifb-online

rahuls wrote: »

I wanted to say a big thanks to all who have been fighting against t-mobile and especially those who suggested HulloMail.

I recently signed up to an 18 month contract with t-mobile not realising that they charge 12p a minute to access voicemail which we all agree is outrageous. I then found out about the old loophole but was disappointed to find out that that had stopped.

Anyway, so on the advice of others on this thread I checked out HulloMail. It was reasonably straight forward to set up and I can confirm that the calls to access voicemail via HulloMail are NOT chargeable separately by t-mobile. They come out of your allowance, so if you have enough minutes on your tariff you're fine.

So bottom line is DO NOT pay t-mobile to access your own voicemail and do not pay the £2.50 add on for unlimited voicemail access. There's no need. HulloMail is free and works well.

Don't you have to set up a redirect for the HulloMail service to work. The way I read it, T-mobile charge 30p a minute for these redirects? EDIT - I might be out of date on this, apparently T-Mobile withdrew the redirect charge?
I think it's swings and roundabouts. T-Mobile have by far the best deal for mobile data, and that's what attracted me. I will simply have to be careful about using my voicemail - which has never been a big feature of my usage, although I'm sure that's not the case with others.

Ian

ifb-online

Well, I have signed up to HulloMail and set it up, tried it and I'm very impressed - especially as it really is free for me (as far as I can see!).

As my T-Mobile plan includes unlimited landline calls and 03 numbers (used by Hullomail redirected from T-Mobile) are categorised as landline numbers I pay no extra for callers to leave me messages.

I didn't realise there are so many options for retrieving messages using HulloMail: using an Android App, email, or dialing into the mailbox (another landline number, so no additional charge for me).

The sound quality does feel over-compressed, but it's clear enough, certainly good enough for free

Now my only worry is that it won't be free for ever? I can't see how HulloMail makes its money - can anyone enlighten me?

Ian

Kess

I tried Hullomail a few months ago but, although it worked and was certainly free, abandoned it because of the very poor quality Android app they supplied. The main problem was it didn't display any notification that a voicemail message had arrived, so critical voicemails could go unnoticed.

At least the T-Mobile voicemail service is reliable.

However, Hullomail have apparently released an updated Android app so I think I'll give it another try.

stulaunch

Kess wrote: »

I tried Hullomail a few months ago but, although it worked and was certainly free, abandoned it because of the very poor quality Android app they supplied. The main problem was it didn't display any notification that a voicemail message had arrived, so critical voicemails could go unnoticed.

At least the T-Mobile voicemail service is reliable.

However, Hullomail have apparently released an updated Android app so I think I'll give it another try.

you get a notification now on Hullomail

AmeliesDad

OneADay wrote: »

Most excellent-e, HulloMail works - tried it today. See if there is any hidden cost anywhere but I got my test voicemail straight to my email box.

Well I started using Hullomail and now see this on my unbilled items:

12:18:49 004401216218500 VoiceMail 00:00:01 £0.10
12:12:51 01216218500 00:01:56 £0.00

Which is odd. The +44 version is programmed into my voicemail speed dial, but I can't see how using the dialling code, or speed dialling it would make a difference!

OneADay

AmeliesDad wrote: »

Well I started using Hullomail and now see this on my unbilled items:

12:18:49 004401216218500 VoiceMail 00:00:01 £0.10
12:12:51 01216218500 00:01:56 £0.00

Which is odd. The +44 version is programmed into my voicemail speed dial, but I can't see how using the dialling code, or speed dialling it would make a difference!

I suspect its probably being treated as an international call when you use +44 (as hullomail are more than likely using computers to make calls, i.e. VOIP) - just have to use the speed-dial then.

stan5001

Beancounter wrote: »

I sent T_Mobile a speculative letter complaining about this. They turned the complaint on its head by saying I had been in breach of my contract by dialing my own number to get voicemail.

No aknowledgement of the change, no apology, just an invitation to pay £114 to cancel my account. Yeah right!!

I will now leave as soon as my contract is up in August.

I would love to see them defend that in court - having been bugged by this myself, I cannot find anything in the Ts&Cs which says you can't doial your own number. In fact my calling plan makes no mention that voicemail is outwith the inclusive allowance...

stphnstevey

Could you not just divert your mobile to call a landline that does have voicemail? I realise that this might not be ideal for everyone, but if you are close to your landline or get notified of landline messages, then would this not work?

EDIT: just seen that diverts are not within your call allowance - but then how does hullomail do it?

spotmirror

Don't switch to Boost Mobile! I signed up for a great deal but after a while the company raised their prices. They told me I was grandfathered in (that I would be charged the old prices). But every trick in the book was used to try to get me to quit, which I did. Every time I needed to call customer service, it was always a new story, or lie.