T-Mobile Voicemail - Now Being Charged?

Beancounter

I would admit to having joined T-Mobile not realising voicemail was charged so welcomed the workaround of dialing your own number.

I agree it is a little naughty of them closing this with no warning and mid contract. Surely in the interests of customer relations they could have texted everyone with notice. I am just wondering if this is a way for anyone to challenge the contract as you can exit a contract if there are any changes that affect you such as price rises, changes to Ts & Cs etc.

I may just fire off a letter to that effect.

I am just wondering how many people who used this loophole will be getting a nasty surprise in their next bills!:eek:


Edit-
http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/DO117/en_GB/MC25257%20Terms&Conditions56.pdf

Section 7 is interesting.

OneADay

Yeah thought it would give a right to cancel a contract (well challenge it at least) but my contract is cashback and cheap deal - so happy to let it run to end.

As you say Beancounter, there will be people who will get a surprise in their February bills.

Peeves me that they did the change and I enquire about and their reply completely fails to acknowledge that its changed and only suggestion from them is to request me to not use voicemail. :mad:

Beancounter

I think their excuse will be that the voicemail loophole was unofficial so they were under no obligation to tell anyone about any changes.

OneADay

Most excellent-e, HulloMail works - tried it today. See if there is any hidden cost anywhere but I got my test voicemail straight to my email box.

Beancounter

I sent T_Mobile a speculative letter complaining about this. They turned the complaint on its head by saying I had been in breach of my contract by dialing my own number to get voicemail.

No aknowledgement of the change, no apology, just an invitation to pay £114 to cancel my account. Yeah right!!

I will now leave as soon as my contract is up in August.

OneADay

I am wondering what their policy will be when t-mobile merge with orange - not that I care much now.

I have two t-mobile contracts, first one (and important one) finishes end of April so will be off sometime soon :-).

Hullomail is working fine though :rotfl:.

mrsquash

T-mobile voicemail is 12p/min. If my t-mobile no. is one of the top five mobile no.s I call from my BT landline I get charged a friends and family rate for that number of just under 8p/min. So I can do that and retrieve my mobile voicemails more cheaply if I can wait to get home.

Hurley

I think they do a booster for £2.50 a month.

rahuls

I wanted to say a big thanks to all who have been fighting against t-mobile and especially those who suggested HulloMail.

I recently signed up to an 18 month contract with t-mobile not realising that they charge 12p a minute to access voicemail which we all agree is outrageous. I then found out about the old loophole but was disappointed to find out that that had stopped.

Anyway, so on the advice of others on this thread I checked out HulloMail. It was reasonably straight forward to set up and I can confirm that the calls to access voicemail via HulloMail are NOT chargeable separately by t-mobile. They come out of your allowance, so if you have enough minutes on your tariff you're fine.

So bottom line is DO NOT pay t-mobile to access your own voicemail and do not pay the £2.50 add on for unlimited voicemail access. There's no need. HulloMail is free and works well.

Ypaymore

mrsquash wrote: »

T-mobile voicemail is 12p/min. If my t-mobile no. is one of the top five mobile no.s I call from my BT landline I get charged a friends and family rate for that number of just under 8p/min. So I can do that and retrieve my mobile voicemails more cheaply if I can wait to get home.

Yes but you also pay BT a connection fee which brings the cost of the call over 12p.