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One of the world worst billing system Virgin Media
Comments
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truthman007 wrote: »Who cares they update their system in a couple of days or not, but if you ask any calls you made they wont tell, they will tell we cannot tell until the next bill is generated. For e.g if you receive a bill yesterday and want to check the call you made today. YOU WILL HAVE TO WAIT FOR 30 DAYS.
If the number was charged £2/Minute, without knowing that you could loose easily £500 to maximum.
You're speaking to the wrong adviser, this is possible with virgin's systems. Just not immediately. It takes a couple of days as previously stated. Just ask the adviser if they can look at your telephone usage in the last couple of days.
So what if the number was charged at £2/minute? If you've made the call, you pay for it? End of story. What difference does it make whether they can tell you right away what it's cost? I think i'm missing the point of this completely.
If you are going to ring premium rate numbers, surely it would be better to keep an eye on your usage? It's not rocket science.4 Stones and 0 pounds or 25.4kg lighter :j0 -
If you are going to ring premium rate numbers, surely it would be better to keep an eye on your usage? It's not rocket science.
That's the reason people want to make how much those calls are charged before making further. Ofcourse last month called virgin to confirm the number i dialled i was told the same answer.
One time i had to pay 90£ for phone calls, because this VM charge 10 to 15p for 0845...., but when i called customer services they cannnot give any logic for that. They raised a query with IT nut never came back to me.0 -
truthman007 wrote: »Who cares they update their system in a couple of days or not, but if you ask any calls you made they wont tell, they will tell we cannot tell until the next bill is generated. For e.g if you receive a bill yesterday and want to check the call you made today. YOU WILL HAVE TO WAIT FOR 30 DAYS.
If the number was charged £2/Minute, without knowing that you could loose easily £500 to maximum.
So by phoning virgin to ask and they told you that you just called a £2 a min phoneline and it has cost you £500 what does that achieve?? You will still have a £500 call charge when the bill comes.Everyones opinion is the most important.....no wonder nothing is ever agreed on.0 -
truthman007 wrote: »One time i had to pay 90£ for phone calls, because this VM charge 10 to 15p for 0845...., but when i called customer services they cannnot give any logic for that. They raised a query with IT nut never came back to me.
That is their call charge they don't need to give you a reason for it, if you don't like change supplier. I'm sure if you went through the literature that came with your welcome pack all their call charges are clearly listed, try reading it.
Why would the IT dept come back to you regarding call charges.Everyones opinion is the most important.....no wonder nothing is ever agreed on.0 -
truthman007 wrote: »Who cares they update their system in a couple of days or not, but if you ask any calls you made they wont tell, they will tell we cannot tell until the next bill is generated. For e.g if you receive a bill yesterday and want to check the call you made today. YOU WILL HAVE TO WAIT FOR 30 DAYS.
If the number was charged £2/Minute, without knowing that you could loose easily £500 to maximum.
surely you should have a rough idea how much it should be to call an 0845 number eg by looking on virgins website for a list of call charges or ask the virgin rep how much an 0845 would cost,0 -
surely you should have a rough idea how much it should be to call an 0845 number eg by looking on virgins website for a list of call charges or ask the virgin rep how much an 0845 would cost,
Why you guys always trying to say we have to change, I will start another thread soon how the charging system they changed without notifying the customer.
Nowadays it is easy to see the BILLS online with BT or anyother VOIP provider, Cann't they learn from them, ro dont have real skill people to make it work.
Virgin Media not want to give the information. That's their fault and monopoly.0 -
truthman007 wrote: »Why you guys always trying to say we have to change, I will start another thread soon how the charging system they changed without notifying the customer.
Nowadays it is easy to see the BILLS online with BT or anyother VOIP provider, Cann't they learn from them, ro dont have real skill people to make it work.
Virgin Media not want to give the information. That's their fault and monopoly.
virgin media is hardly a monoply when sky and BT have they're own share and sky most likely have the bigger share of customers. Who said we have to change, i just said you can solve half the problems if you find out the call charges before you make the call or use say no to 0870 to find alternative numbers
when did tehy change the charging system0 -
http://allyours.virginmedia.com/pdf/003669_Residential_Cable_Jan_v5.pdf
Took me all of 2 minutes to find this on the Virgin Media website. Now all you need to do is multiply the cost per minute of a call to an 0845 number (10ppm) by the length of the call you made. Hardly rocket science and definately not worth waiting in VM's queues for info that they don't have!0 -
Colliefrog wrote: »http://allyours.virginmedia.com/pdf/003669_Residential_Cable_Jan_v5.pdf
Took me all of 2 minutes to find this on the Virgin Media website. Now all you need to do is multiply the cost per minute of a call to an 0845 number (10ppm) by the length of the call you made. Hardly rocket science and definately not worth waiting in VM's queues for info that they don't have!
it wasnt that hard was it OP, now maybe he may be kept quiet as he reads the pdf0 -
it wasnt that hard was it OP, now maybe he may be kept quiet as he reads the pdf
sssssssssssshhhhhhhhhh. Keep reading now. You guys make our life still harder, how can i find out number of times i called that number, between 4 to 10 pm how many times i called, which one was the longest call. I'll have to build a system to store all the details. Brilliant idea not sure where do you get these.
find the problem and fix it. I told you guys what is the problem, may be VM fans here can sort out rather than asking me to do that.0
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