One of the world worst billing system Virgin Media

truthman007

There are many problems with their billing, one of the worst annoying thing i found is if you ask can you tell me how much i have been charged for the call which i dialled 0845.....

virgin media answer : Sorry we cannot tell until the new bill is generated, I'm really fed up by this answer.

and also if you had changed your plan will have to keep an eye on Bill, otherwise they would charge 40 to 50£ more unitl you found and ask them.

voiceofreason

Which other telephone provider could tell you that?

Honestly?

cirrusmp

Please Delete

miniemma

voiceofreason wrote: »

Which other telephone provider could tell you that?

Honestly?

BT have a 'Recent Usage' section under 'My Account'

"Calls are updated every evening, but those recorded after 10pm on the previous day may not be included."

voiceofreason

miniemma wrote: »

BT have a 'Recent Usage' section under 'My Account'

"Calls are updated every evening, but those recorded after 10pm on the previous day may not be included."

Genuinely did not know that - thanks!

Coopdivi

Your best bet Truthman, is not to buy anything from anyone.

You are plainly not at ease with the world of consumerism if your numerous whinging threads on MSE are anything to go by.

Unless you're a Troll of course. In which case well done you've caught me.

truthman007

Coopdivi wrote: »

Your best bet Truthman, is not to buy anything from anyone.

You are plainly not at ease with the world of consumerism if your numerous whinging threads on MSE are anything to go by.

Unless you're a Troll of course. In which case well done you've caught me.

There are many easy things can be changed easily, if we do have ignorance we will never change.

voiceofreason

truthman007 wrote: »

There are many easy things can be changed easily, if we do have ignorance we will never change.

....well, that's you f*cked then.

truthman007

voiceofreason wrote: »

....well, that's you f*cked then.

This is the problem of angerness. Don't know how to handle the situation, Made our most of the system too much complicated. No confidence comes out with bad words from mouth.

mazza111

Virgin systems used to take a couple of days to update any calls, but it would be wiser just to wait until your bill comes through to see it surely? I certainly wouldn't sit in a queue to speak to an adviser, to find that their systems hadn't been updated yet.

truthman007

mazza111 wrote: »

Virgin systems used to take a couple of days to update any calls, but it would be wiser just to wait until your bill comes through to see it surely? I certainly wouldn't sit in a queue to speak to an adviser, to find that their systems hadn't been updated yet.

Who cares they update their system in a couple of days or not, but if you ask any calls you made they wont tell, they will tell we cannot tell until the next bill is generated. For e.g if you receive a bill yesterday and want to check the call you made today. YOU WILL HAVE TO WAIT FOR 30 DAYS.

If the number was charged £2/Minute, without knowing that you could loose easily £500 to maximum.