postman sacked for signing for goods

amcluesent

I have a ParcelBox on the side of my porch with clear instructions on how to use it and lock the lid. Despite that, I still get carded as the postie won't record the 6-digit code on the box as an alternative to getting my signature on SD.

cyberbob

amcluesent wrote: »

Despite that, I still get carded as the postie won't record the 6-digit code on the box as an alternative to getting my signature on SD.

Thats Fair enough part of the special delivery service is a guaranteed signature.

mazza111

amcluesent wrote: »

I have a ParcelBox on the side of my porch with clear instructions on how to use it and lock the lid. Despite that, I still get carded as the postie won't record the 6-digit code on the box as an alternative to getting my signature on SD.

Quite right too, an SD requires a printed name and a signature, not a 6 digit code.

wullie

Typical of Royal Mail. They are sacking full time workers all over the place and replacing them with part timers. 12 have been sacked in our office in a year, some for the most silly things. It's quite scary. I've got an old lady on my round, who can hardly walk and i always sign for her tablets. From now on she can collect them from the sorting office. God knows how she'll make it. I'll doubt she can even use a phone. I guess she'll really need her tablets... but hey!!! it's not my problem, I'm only doing my job.....

TakeittotheLimit.

This manager who sacked the postie is on borrowed time,he`s the same one who has sacked a number of old time posties for such heinous `crimes`as delivering without a cycle helmet or refusing to do overtime.
Questions about him have even been asked in parliment and his card is well and truely marked!
Good riddance!

NonGeographicalMan

This question is directed particularly at custardy but comments from any other posties reading this thread would also be of interest.

I live in a flat in a converted house where each flat has its own large locked secure mail box in an entrance hall that has an unlocked door that anyone can open from the outside 24/7. Beyond that door and the mail boxes is a secure entry code controlled door that only residents have the code for. These mail boxes are large enough to take a phone directory as they are A4 length and an inch and a half deep and the flap is easy to push open with no nasty pressure spring on the other side.

Due to the above mail box arrangements non signed for items that will not fit through the individual flat letter box are a fairly rare event here but despite this when I order items from Ebay that the sender does not bother to pay for Signed For/Recorded on (quite a common occurrence with ebay sellers of cheaper goods I find) but are too large to fit through the letterbox one of the posties here is in the habit of not ringing my bell and just leaving the parcel item on the floor under the locked letterboxes where anyone in the world has access to it (even though I could easily be away for days at the time). In addition the postie has also on occasion signed himself for a Recorded/Signed For item when I was not here, even though I have never asked him to do this. In addition and worst of all he has also on at least one occasion given all the post for my block of flats to one of my neighbours here who sees himself as being in charge of the whole block (even though he is in fact just a nosy old busybody). That neighbour has then not properly delivered the post he has taken from the postie in to all the locked letterboxes but left the post of people he doesn't like insecurely sitting on a table in the entrance hall.

I have logged complaints on a number of occasions on the Royal Mail complaint website about these various incidents of not delivering my post in accordance with the regulations, hence compromising its safety and security. But now I find that my postie has been told precisely who has complained about him on the Royal Mail website by his manager on each of these occasions and has been moaning about me making those complaints and saying how my actions could have got him sacked to other neighbours who are what one might term "postie lovers" because they do not seem to value their own privacy and security and cannot possibly imagine why it is quite right for people to be upset about post not either being delivered without fail through my letterbox or a signature obtained from me or otherwise returned to the Sorting Office and a collection/redelivery card left in my letter box.

I presume the postman moaning to other neighbours about my complaint about him not doing his job properly is potentially a pretty serious matter if I now log a complaint about this activity with Royal Mail and may perhaps cause him to be sacked? But the reason for his moaning is clearly very malicious indeed and obviously designed to stir up trouble with my neighbours so what else can I possibly do?

What do posties reading this thread think would happen to them if a customer had made legitimate complaints about them not adhering to standard delivery practices without the customer's permission or support on several occasions as outlined above and they then moaned to other customers at neighbouring addresses about that customer having complained about them? Also would they ever risk such behaviour themselves or would they expect the most serious consequences to ensue if the customer they are moaning about to neighbours then heard about it (as I have now done) and complained about this highly unprofessional behaviour to Royal Mail through their website?

custardy

NonGeographicalMan wrote: »

This question is directed particularly at custardy but comments from any other posties reading this thread would also be of interest.

I live in a flat in a converted house where each flat has its own large locked secure mail box in an entrance hall that has an unlocked door that anyone can open from the outside 24/7. Beyond that door and the mail boxes is a secure entry code controlled door that only residents have the code for. These mail boxes are large enough to take a phone directory as they are A4 length and an inch and a half deep and the flap is easy to push open with no nasty pressure spring on the other side.

i know the exact type nad have delivered to them on many occasions
Due to the above mail box arrangements non signed for items that will not fit through the individual flat letter box are a fairly rare event here but despite this when I order items from Ebay that the sender does not bother to pay for Signed For/Recorded on (quite a common occurrence with ebay sellers of cheaper goods I find) but are too large to fit through the letterbox one of the posties here is in the habit of not ringing my bell and just leaving the parcel item on the floor under the locked letterboxes where anyone in the world has access to it (even though I could easily be away for days at the time). In addition the postie has also on occasion signed himself for a Recorded/Signed For item when I was not here, even though I have never asked him to do this. In addition and worst of all he has also on at least one occasion given all the post for my block of flats to one of my neighbours here who sees himself as being in charge of the whole block (even though he is in fact just a nosy old busybody). That neighbour has then not properly delivered the post he has taken from the postie in to all the locked letterboxes but left the post of people he doesn't like insecurely sitting on a table in the entrance hall.

oh yes,i know the type for sure

I have logged complaints on a number of occasions on the Royal Mail complaint website about these various incidents of not delivering my post in accordance with the regulations, hence compromising its safety and security. But now I find that my postie has been told precisely who has complained about him on the Royal Mail website by his manager on each of these occasions and has been moaning about me making those complaints and saying how my actions could have got him sacked to other neighbours who are what one might term "postie lovers" because they do not seem to value their own privacy and security cannot possibly imagine why it is quite right for people to be upset about post not either being delivered without fail through my letterbox or a signature obtained from me or otherwise returned to the Sorting Office and a collection/redelivery card left in my letter box.

again i know the exact scenario

I presume the postman moaning to other neighbours about my complaint about him not doing his job properly is potentially a pretty serious matter if I now log a complaint about this activity with Royal Mail and may perhaps cause him to be sacked? But the reason for his moaning is clearly very malicious indeed and obviously designed to stir up trouble with my neighbours so what else can I possibly do?

and heres the issue,i have posted many times that postal staff should be doing their job properly as a self preservation measure.i know just 2 weeks ago that a few posties in my old office were 'pulled' for relativly minor delivery issues and have had 'serious notes added to their record. however by this postie doing their job properly.the rest of your block would see him as being a rubbish postie IYSWIM

What do posties reading this thread think would happen to them if a customer had made legitimate complaints about them not adhering to standard delivery practices without the customer's permission or support on several occasions as outlined above and they then moaned to other customers at neighbouring addresses about that customer having complained about them? Also would they ever risk such behaviour themselves or would they expect the most serious consequences to ensue if the customer they are moaning about to neighbours then heard about it (as I have now done) and complained about this highly unprofessional behaviour to Royal Mail through their website?

now then,im not defending the postie,i know why they do it and know it occurs in millions of delivery points every week. however its your mail and the delivery protocols should be followed. i admit my own postie signs all my stuff and shoves it through,however he knows i am RM and as such i can see why he would do it. you ned to follow up your complaints
if it were me i would call(if you can get through) or visit and request to meet with the delivery office manager (not a manager but the delivery office manger) and raise your concenrs about how things are being handled.all of your previous complaints will be on file and any decent manger should be addressing ongoing complaints however you often need to really kick up a fuss with RM managers

if you get no further than i can supply a link to try and find out the sector manager for you area
they dont really deal with customer issues directly but as a last resort they carry plenty of clout and i have 'used' them before to get things moving

macfly

Why didn't you go to the sorting office and see these people? Face to face is always better than remote complaints. Of course the manager told him who it was - how on earth would he be able to defend himself if he didn't know the details?
Just have a chat with the guy.
Members on here clearly fall in to two categories. The ones who live in the real world, and the self righteous rule following robots.
I had a back problem, couldn't drive. My local posties would take my self stamped mail for me. Against the "rules" of course. Anyone in their right mind think this is wrong? My point is that some of the rules are ludicrous, even from a customer point of view. Breaking them becomes the right thing to do in many cases.

mazza111

Has the complaining to the management not resolved this issue ? Surely even if the postie knows the complaint has come from you, then it should make him even more determined to do it right? The mind boggles.

Like the guy who complained that I was dropping rubber bands :eek: I'm actually very careful with them, however if one snaps, I am not going to chase it down the street with 16kg on my back. I now doubly check to make sure none are dropped near his house, broken ones or not. Although, have spotted some bands there thanks to my relief :rotfl:

I have to admit, I signed something for 2 customers on Saturday, one was creosoting her fence, the other was weeding the garden and covered in mud. I know I should have waited for them to clean up, but tbh there just isn't the time.

custardy

macfly wrote: »

Why didn't you go to the sorting office and see these people? Face to face is always better than remote complaints. Of course the manager told him who it was - how on earth would he be able to defend himself if he didn't know the details?
Just have a chat with the guy.
Members on here clearly fall in to two categories. The ones who live in the real world, and the self righteous rule following robots.
I had a back problem, couldn't drive. My local posties would take my self stamped mail for me. Against the "rules" of course. Anyone in their right mind think this is wrong? My point is that some of the rules are ludicrous, even from a customer point of view. Breaking them becomes the right thing to do in many cases.

that suits you,yet you feel the OP shouldnt have their mail delivered securely?
again posties taking mail leaves them open for problems
you know if they are stopped by RM's IB staff they can be made to hand over all mail on their person and would have to explain any items they have?
but of course that rule doesnt suit you,so it should be disregarded