First Direct using Trusteer Rapport software

SparciaM

I received a secure message saying that I would need to download software made by Trusteer called Rapport to help with the security of internet banking.

Does anyone know more about the company and the software? I've looked at the company online and it seems that they are all about protecting keystrokes, malware etc

Does anyone know if you have to download the software? Anyone have a bank account that uses this software, are details used for other purposes etc?

poppy_f1

hsbs rbs and natwest use this - im with rbs but not bothered installing it at the moment
heres a few other threads with comments on
http://forums.moneysavingexpert.com/showthread.html?t=2238907
http://forums.moneysavingexpert.com/showthread.html?t=1929001
http://forums.moneysavingexpert.com/showthread.html?t=1579343

Dave_save

http://www.trusteer.com/presentation-how-it-works

I was given this software by A&L. I downloaded it and have had no problems. You can protect a number of sites where you use your financial and personal details.

stella2009

I just had the same message from FD. Not available as of yet though.

vaporate

I never liked that software. Norton 360 for me. Along with common sense regarding phishing websites/emails.

stella2009

vaporate wrote: »

I never liked that software. Norton 360 for me. Along with common sense regarding phishing websites/emails.

Norton 360!!

Terrible piece of software..............

vaporate

stella2009 wrote: »

Norton 360!!

Terrible piece of software..............

How so?

I have used this software for 2 years with no problems.

stella2009

vaporate wrote: »

How so?

I have used this software for 2 years with no problems.

Your lucky then!! LOL

When this software goes wrong, it really goes wrong!!

I honestly wouldn't touch it, even if I was paid to use it........

vaporate

stella2009 wrote: »

Your lucky then!! LOL

When this software goes wrong, it really goes wrong!!

I honestly wouldn't touch it, even if I was paid to use it........

I take it Norton 360 gave you/allowed a virus to install on your computer then?

I've had my share in the past, trojan, worm virus and what not. Before Norton that is.

stella2009

vaporate wrote: »

I take it Norton 360 gave you/allowed a virus to install on your computer then?

I've had my share in the past, trojan, worm virus and what not. Before Norton that is.

No but it interferes too much with things that it shouldn't. Blocking network traffic that should be allowed, even when the exception for that traffic is allowed.

Then when you try and rectify it or remove it, you have to go through a load of hassle and problems to do so.

It speaks for itself when Symantec themselves have to write a removal tool that you download to get it off your system properly.

Absolute joke of an application in my opinion.

chris_m

The only decent Norton has two wheels ;-)