Im so angry right now I'm RED!

missymugwump

In fairness I understand your exasperation some companies drive you to distraction (Vodafone have mis-billed me 3 times and charged me for a phone I never had it has taken me probably 3 hours of phone calls over some months to resolve)
However your anger is mis directed if you had the time to write a post on here and obviously the internet connection too why not email as suggested ?

I once had a call centre guy say to me loudly and obviously for the benefit of his colleagues "why are you shouting at me madam and stop swearing"
At the time I was doing neither

This guy sounds like at least he was trying to help you

jdturk

Abrupt wrote: »

He gets PAID to listen to customers problems. He should have listened to what I wanted to say. All I wanted to do was tell them how crap they were.

yes but if your this bad on a message board I dread to think what your attitude was on the phone!

Maybe you should calm down, write your complaint down in a good manner and not with the current bolshy attitude you have now and you may get further

Pound

I don't think it's right that some people think it's acceptable to be rude and/or abusive to a person just because they work for a company that has provided bad service.

They might get paid to listen to complaints but they're just people trying to earn a living at the end of the day.

ckerrd

RobertoMoir

Abrupt wrote: »

A week ago I cancelled my subscription with a company who I am not too impressed with.

Today I called them to tell them what I thought of them and that I would never use them again under any circumstances.

You're either a troll or you have serious anger management issues. In either case I strongly suggest speaking to your doctor about your mental health.

nearlyrich

Abrupt wrote: »

He gets PAID to listen to customers problems. He should have listened to what I wanted to say. All I wanted to do was tell them how crap they were.

As you had already cancelled your subscription you are no longer a customer are you?

marleyboy

Trolls....They will do absolutely anything to get attention, if they cannot even contribute, they resort to making it up, even then they do it so appallingly, my only advice would be to get one of those essential items we use to get by....oh yes that's it...A LIFE!!!!!

pitkin2020

Abrupt wrote: »

He gets PAID to listen to customers problems. He should have listened to what I wanted to say. All I wanted to do was tell them how crap they were.

What an ignorant fool you are, lucky it wasn't me you called as I would have told you where to go.
Call centre staff have to deal with a lot of grief as it is, you achieved nothing by ranting down the phone to a customer services rep except make yourself look like a total prat, which will be noted on your account. If you decide to follow this up in writing your account will be checked for previous calls and they will just laugh at your letter, screw it up and throw it away, so again you achieved nothing.

For future reference if you have a complaint about a company, calmly write a letter address the issues you are facing and what you would like to be achieved. It's called dealing with a problem like an adult rather the childs way of throwing your toys out your pram.

Hermia

Abrupt wrote: »

I wanted to get it off my chest how rubbish I thought their shoddy, second rate service was, but he insisted that my feedback would be better appreciated in writing or by Email as it could be passed to a director. Who would be more likely to read a letter or Email than listen to verbal feedback.

The guy was actually giving you good advice - you should thank him! If I went to my bosses and said, "a customer phoned and complained" their reaction would be, "yeah, whatever". If I said I agreed with the complaint and that we should listen to their suggestions their reaction would be the same. Companies only respond to written complaints from customers themselves. Someone just ranting on the phone can be ignored. If I agree with a customer's complaint I always tell them to write a letter as it will have more impact.

solodanceparty

You're a troll, rolldy roll.