Im so angry right now I'm RED!

£$&*"($£&(

Looks like he did his job and advised you of a sensible course. I can't stand people who think its a good idea for people to be sacked - we all know where that can lead, especially when they do their job in the face of idiots.

May shoddy service follow you all your life.

willa

Anybody working in customer service needs to listen to customers without taking what they say personally (unless of course it is personally insulting which it doesn't sound like OP was being).
The customer service person is simply the 'face' of the company, it is their job, like the OP says, to listen to the customer and see their needs and opionions as paramount.
I've worked in customer service myself and believe me, that's the best attitude to have in any such position!
To say OP isa bully is a bit strong I think he has a valid point!

Norant

I myself have ranted at customer services on numerous occasions,they just happen to be the first people you get to talk to and nearly all of them will let you vent yourself and still be polite.

Nearing the end of the converstion i have always apologised and stated that i meant no harsh words to them and most times i have thaked them for hearing me rant on at them before saying goodbye.

These people get it day in and day out,give them a break there is no need to take it any further,good grief.

cheltenham_dude

Abrupt wrote: »

A week ago I cancelled my subscription with a company who I am not too impressed with.

Today I called them to tell them what I thought of them and that I would never use them again under any circumstances.

The guy who answered listened for a bit, then told me that as he was "Only Customer Service" and the most he could do is pass my feedback on and leave notes on my account.

I wanted to get it off my chest how rubbish I thought their shoddy, second rate service was, but he insisted that my feedback would be better appreciated in writing or by Email as it could be passed to a director. Who would be more likely to read a letter or Email than listen to verbal feedback.

I asked why he was eventhere and he said "To assist customers with account problems"

I spent 5 mins waiting in a call centre queue only to be told by the numbskull taking "To be fair you have cancelled your account already"

How F****ng rude!

I am writing to his director alright, to get him the sack!:mad:

I work in a contact centre and people like you are a major problem for us on the lower rungs of the ladder - chiefley because if we could we would certainly let you rant at us (or the recorded phone while we get some admin work done) - the problem with that is we're (in the company I work for) timed on our calls.

With regards to taking the complaint - that actually depends on what company and sector / industry the company is in - a more important question is did you give the company the chance to address the problem before you cancelled you account and decided to express how their service was? And with regards to waiting in a queue, any call centre will try to keeping you waiting as little as possible, but even with a large number of staff (no call centre will have an infinite numbers of staff) queues can and do happen (and is something that management will try to predict for within reason).

Hopefully when they receive the letter you intend to write to his 'director' - the company's complaints team will do a full root-cause analysis (and actually listen to the call if its been recorded) and will find the real problem is you being a muppet and trying to cause problems for someone you vented at.

willa

That's a fair point about being timed Cheltenham Dude.
I think maybe OP made the getting the person sacked remark in the heat of the moment/not that seriously. I can see why OP would've been annoyed. Sometimes people working in customer service don't have much of a grasp on what 'service' means.

ChrisCobra

Abrupt wrote: »

He gets PAID to listen to customers problems. He should have listened to what I wanted to say. All I wanted to do was tell them how crap they were.

Yup he does , which is what he probably did after he got rid of you.

Back to troll land mate.

frannyann

Welshwoofs

I just wanted to put another perspective on this.

It's quite common for call centre reps to deal with more than one company at once; a code on their systems tells them which company the call is about. The customer service rep doesn't actually work for the company you're ringing in about. Often in those cases they'll ask you to email in a complaint as it'll go to the client company rather than the call centre...whereas if you rant on the phone, your complaint goes nowhere.

Another scenario is that the customer service rep knows the service is crap but the upper eschelons of companies don't believe verbal reports from reps...they only act on direct evidence from customers.

missymugwump

Abrupt wrote: »

He gets PAID to listen to customers problems. He should have listened to what I wanted to say. All I wanted to do was tell them how crap they were.

Hes not the samaritans
:rotfl:

dampdaveski

Take 2 aspirin and call me in the morning