Neighbour stole my parcel!!! :(

adamari

Pee wrote: »

You want the supplier and / or the courier to sort this out as the neighbour is not going to be able to repay you the money and so any civil action against her is pointless.

The police may or may not be interested, but I think you should report it to them as it helps reassure your supplier that you are not trying to pull a fast one.

I thught exactly the same, that's why I was asking if there is a point to go to police.

MrsAnnie

amandada wrote: »

I think it's an offence to "tamper with the royal mail" but this was delivered by a courier so unfortunately what you're speaking about won't apply.

But they signed forthe parcel and therefore agreed to forward the parcel that was clearly addressed to someone else. Surely by opening it and using :eek:the goods it would still be considered theft?

Pepzofio

bylromarha wrote: »

Contact the retailer. Their job is to get the parcel to you. If the courier mucked up, that's the company supplying's fault, not yours. The retailer will need to make a claim from the courier - not your fault the retailer used a courier who didn't ensure the product got to you.

^^^This.

The courier should bear the loss as they failed to deliver the parcel as directed, but the ultimate responsibility lies with the supplier as they have chosen to use them. They will have insurance to cover stuff like this, let them sort it out. I'd also ask for some sort of compensation for the inconvenience/loss of business caused, especially if you are a regular customer.

I've had the same problem twice with CityLink, and neither time have they bothered to put a card through the door telling me where my parcel is - it's only when I start chasing the supplier that I've found out it was delivered days ago. :mad:

The first time they didn't even deliver it to the next-door or even opposite neighbour, but to someone about 3 houses down on the other side of the road who I'd never even said hello to!

The second time, when I spoke to the courier's office I commented on the lack of card, which they claimed all drivers should know to leave. To their credit they queried it with the driver, but apparently he said that when he told the neighbour he was going back to put a card through the door, she told him not to bother as she'd deliver it when someone was back home! Surely that's exactly what she would say if she intended to keep the parcel for herself?!? (She didn't as it happens - I had to go get it...:rolleyes:)

Primrose

Make a written complaint to your supplier. If possible, provide the couerier's name and explain that he accompanied you to the house so that you provide witnessed evidence of what happened. Instruct them that no future parcels are to be delivered to that address and that you want them to make a complaint to the police so that no other deliveries of theirs go astray.
And make sure that you make a formal complaint to the police yourself and ask for a Crime Number.

floss2

Report it - you will probably need a crime number for any action to be taken by CityLink and / or the supplier.

Pepzofio

floss2 wrote: »

Report it - you will probably need a crime number for any action to be taken by CityLink and / or the supplier.

Not necessarily, as the courier knows that they delivered it to the neighbour (they have signature) and the courier driver has witnessed that neighbour has opened & used contents of parcel.

I agree a crime ref would probably be needed if parcel had been left in porch and disappeared, but not in these circs. (Probably wouldn't hurt to get one, although if neighbour really is known troublemaker, might stir things up for OP even more if the police turn up on her door.)

custardy

Pepzofio wrote: »

^^^This.

The courier should bear the loss as they failed to deliver the parcel as directed, but the ultimate responsibility lies with the supplier as they have chosen to use them. They will have insurance to cover stuff like this, let them sort it out. I'd also ask for some sort of compensation for the inconvenience/loss of business caused, especially if you are a regular customer.

I've had the same problem twice with CityLink, and neither time have they bothered to put a card through the door telling me where my parcel is - it's only when I start chasing the supplier that I've found out it was delivered days ago. :mad:

The first time they didn't even deliver it to the next-door or even opposite neighbour, but to someone about 3 houses down on the other side of the road who I'd never even said hello to!

The second time, when I spoke to the courier's office I commented on the lack of card, which they claimed all drivers should know to leave. To their credit they queried it with the driver, but apparently he said that when he told the neighbour he was going back to put a card through the door, she told him not to bother as she'd deliver it when someone was back home! Surely that's exactly what she would say if she intended to keep the parcel for herself?!? (She didn't as it happens - I had to go get it...:rolleyes:)

that depends on the contract with the retailer/courier,however its not down to the recipient
people should bear this scenario in mind when they moan about deliveries not being left with neighbours

Running_Horse

City Link are terrible. They claimed to try to deliver a parcel twice and leave cards which were never put through the door. Got to the depot to collect and there were loads of people with similar stories.

I would follow the advice already given. The supplier has failed to deliver the goods. Then I would give the neighbour a right good kicking.

cactuspotty

The same thing happened to my mum a few years back. She ordered something and it was mistakenly delivered to a house down her road with the same surname. When my mum didn't receive the parcel after a few weeks, she phoned the company to be told that she had received it and they'd already sent her back her refund! The neighbours had returned it and pocketed the money!

Anyway, mum got her parcel in the end. The company took it really seriously and invoiced the people who had asked for a refund. I don't know if they paid it. Perhaps the company you got your parcel from could do the same?

Hughesy84

Baseball bat should sort the woman out!