Neighbour stole my parcel!!! :(

adamari

Hello everyone, just wanted to ask for a bit of advice what to do to stealing neighbour!

Recently i ordered some stuff from online retailer, it was mainly cosmetics, shampoos and conditioners as well as shaving razors, foams etc, worth in total £600. We own beauty salon with my hubby, and we order quite often from this shop, never had problems before. But last time we placed an order, the parcel was late, i thought it's because of the snow first but as I live in Doncaster, and parcel was coming from Hull, most of the time it was delivered the same day. After one week i rang CityLink, and they told me that the parcel was delivered the same day! I remembered that I was listening to some music that evening so I probably didn't hear the driver ringing the doorbell. They told me it was delivered to one of my neighbours, who lives at the end of the street. So i headed straight away to the lady who resides in a small, barn like bungalow at the end of the street. I knocked and she opened the door, I asked for my parcel and told her that CityLink told me they left it with her. She denied that she has any parcel for me and (!) closed the door in front of my face!!! I knew that lady is trouble, she's a mum of 6, unemployed and drinks a lot as well, but that kind of behaviour was unnaceptable to me so I rang City Link one more time to ask if they are sure the driver left it there, they said they will send the same driver to identify where he left the parcel. This morning the driver came and we went to the bungalow, smelly and drunk guy opened the door and we told him about the parcel, he said his girlfriend received a parcel a week ago, but she said it's for her(!). He called her and she throwed a tantrum, calling us names etc I told her I won't ring the police, if she give back the box to me. Unfortunetly the box was already open and she started using the products(!) and her bf gave the razors to his friends!!! Instead of apologizing to me, they seemed very angry that i dare to come and bother them. I swear I never saw something like this in my life! i retrieved what left of my stuff, most of it opened and half used, everything was smelling of cigarette smoke, i am not able to use it in my salon anymore. At the end they shut the doors in front of my face again!

Now I lost £600 worth of products, City Link apologized to me, and the driver shocked from what he saw told me if he knew he wouldn' leave it there.

I haven't informed the police yet, it all happened this morning. Will the police do something? Or if not where should I report the couple, what can i do?

Regards ,
Adamari

Chinkle

Don't know if there's much the police can do, but do phone and see. Also, for the future make sure you let any delivery company know only to deliver to you and if you're not there to put a card through instead.

Silverbird

I would, without question, telephone my local police station and tell them the above and see what has to be done next.

This is stealing - no other word for it - and it was for a very large sum of money.

Don't let them get away with it.

hethmar

I take it the driver had someone sign for it at the address?

bylromarha

Contact the retailer. Their job is to get the parcel to you. If the courier mucked up, that's the company supplying's fault, not yours. The retailer will need to make a claim from the courier - not your fault the retailer used a courier who didn't ensure the product got to you.

Wish delivery companies would be sensible like Chinkle advises - however, couriers are a law unto themselves. Having had couriers lose parcels before by leaving with a neighbour, I send my courier parcels with strict instructions to only leave with the named person on the label. Do they? Nope, about 1 in 5 is left with a neighbour, who are mostly honest, but it makes life v difficult on occasion as you have found out OP.

amandada

It'd be worth speaking to your supplier and City Link too. It's not the supplier's fault that the driver didn't deliver it direct to you, but they do need to know the result of their courier's actions.

Definitely speak to the police-I presume that the driver made it clear that the package was for you and not the occuppier of the house where he left it...might be a bit of a muddy area legally between civil and criminal law

MrsAnnie

Isn't it against the law to open someone else's post?

I would have thought what they did would be considered theft and I would report it as such.

Pee

You want the supplier and / or the courier to sort this out as the neighbour is not going to be able to repay you the money and so any civil action against her is pointless.

The police may or may not be interested, but I think you should report it to them as it helps reassure your supplier that you are not trying to pull a fast one.

amandada

MrsAnnie wrote: »

Isn't it against the law to open someone else's post?

I would have thought what they did would be considered theft and I would report it as such.

I think it's an offence to "tamper with the royal mail" but this was delivered by a courier so unfortunately what you're speaking about won't apply.

naijapower

You need to speak to the Police. It is theft and they would be arrested. I am very sure of that. Whether they would get charged is another matter but from my experience, sufficient evidence and grounds exist to effect an immediate arrest.

adamari

Yes they signed for the parcel.