Listed collection only questions

sammyjammy

Hi hope you can help, don't normally wander over here but I've listed a large heavy item on Ebay for collection only but I'm really nervous about it ( I know :rolleyes:), I've asked for payment by Paypal but what happens if the person comes to collect it and says they don't want it? Obviously it was sent by post and met the terms of the listing (which it does) then it would be tough luck but I'm guessing its tricky when someone collects it from your home, I'm really nervous about having any old person come to my house to collect it as well.

Am I being silly and worrying over nothing, kind of wish I hadn't done it now

cyberbob

Collection is a bit of a minefield as you have to accept paypal but Paypal payments on collection items leave you open to a claim of non receipt as you are unable to prove delivery. For these reasons I wouldnt do collection i'd sell elsewhere for bigger items that can't be posted

http://forums.moneysavingexpert.com/showthread.html?t=2189957

sammyjammy

Oh dear, I was right to have a bad feeling about it, I guess I'll have to hope I get a genuine buyer, I can't believe people would do this but thats how naive I am, thanks for your help.

Sam

Strapped

Generally, PP for collection items (expensive ones anyway) is a no-no, although eBay make you accept it. If you put something along the lines of "Cash on collection strongly prefered, although I will accept payment by PayPal AFTER you have inspected the item blah blah blah etc" then most buyers will get the hint. Anyone still wanting to pay by PP is suspicious and I'd be tempted to refuse to complete the sale and just take a possible neg.

soolin

Strapped wrote: »

Generally, PP for collection items (expensive ones anyway) is a no-no, although eBay make you accept it. If you put something along the lines of "Cash on collection strongly prefered, although I will accept payment by PayPal AFTER you have inspected the item blah blah blah etc" then most buyers will get the hint. Anyone still wanting to pay by PP is suspicious and I'd be tempted to refuse to complete the sale and just take a possible neg.

Then you are stuck with FVfs which can be considerable, so a Catch 22 situation.

pitkin2020

Doesn't that just show the flaw in the Ebay system? Its also just another way of ebay getting more fees out of you at the expense of the seller.
Ebay basically forces you to accept paypal payments yet as a seller if someone collects from you, you literally have no protection even if you get the buyer to sign a receipt or even photocopy their ID as well.
Like others have said just refuse a paypal payment, most buyers that are genuine will understand and pay in cash.

chrisw

I've bought and sold quite a few big items with cash on collection and never had any problems at all either way. Everybody has been nice and friendly and I've found it much easier - hand over your cash and it's in your hands or take the cash and watch them go happily on their way. If you've described the item accurately then it's unlikely they would bother with traipsing round to your house and then decide they didn't want it. Even if they don't then it's not really a big deal in the scheme of things.

soolin

pitkin2020 wrote: »

Doesn't that just show the flaw in the Ebay system? Its also just another way of ebay getting more fees out of you at the expense of the seller.
Ebay basically forces you to accept paypal payments yet as a seller if someone collects from you, you literally have no protection even if you get the buyer to sign a receipt or even photocopy their ID as well.
Like others have said just refuse a paypal payment, most buyers that are genuine will understand and pay in cash.

It isn't the genuine buyers though that we need protection against.

So someone with a dishonest mind pays by paypal and seller refunds and refuses to sell and gets stuck with hefty FVFs. Or how about a genuine case of someone needing to fund their purchase via credit card on paypal, again seller refuses to sell and buyer cannot pay so walks away from the deal leaving seller with fees to pay.

cyberbob

pitkin2020 wrote: »

Like others have said just refuse a paypal payment, most buyers that are genuine will understand and pay in cash.

You will then end up with negs NPS reports and bad DSRs. As Soolin said its not the genuine sellers you need to protect against. If you list collection as a seller its a risk you choose to take.

Personally any items I sell that would need collection i'd advertise in the local free ads

mikey72

sammyjammy wrote: »

Hi hope you can help, don't normally wander over here but I've listed a large heavy item on Ebay for collection only but I'm really nervous about it ( I know :rolleyes:), I've asked for payment by Paypal but what happens if the person comes to collect it and says they don't want it? Obviously it was sent by post and met the terms of the listing (which it does) then it would be tough luck but I'm guessing its tricky when someone collects it from your home, I'm really nervous about having any old person come to my house to collect it as well.

Am I being silly and worrying over nothing, kind of wish I hadn't done it now

Might be a young person who buys it.
Either way they're all ok. I prefer to buy with cash on collection. I've often asked can I pick up locally even if they don't offer collection, and so far only one seller has refused, (but it was high postage, so probably trying to make money on it.)
I prefer it as I can see the goods, they can see the money, shake hands, on my way.
But I'm middle aged though.

pitkin2020

soolin wrote: »

It isn't the genuine buyers though that we need protection against.

So someone with a dishonest mind pays by paypal and seller refunds and refuses to sell and gets stuck with hefty FVFs. Or how about a genuine case of someone needing to fund their purchase via credit card on paypal, again seller refuses to sell and buyer cannot pay so walks away from the deal leaving seller with fees to pay.

Its the honest sellers that need protecting from the dishonest buyers. I sell something on ebay for £500, buyer pays via paypal, comes and collects, 1 week later files an "Item Not Received". As I didn't send it by an online recordable method I can't prove the buyer collected so I lose the paypal claim the buyer gets the item they collected but claimed they don't have and their £500 back!!

Cyberbob - some items that you sell may require collection because they are fragile for example or you are selling a lot of something in a bulk listing, you use ebay so you get it seen by a larger target audience and potentially increase the revenue. As for the bad neg I would rather receive a bad neg than lose £500. The point I was making is that ebay concentrates so much on protecting the buyer at the expense of the genuine sellers. If they are going to force you to accept paypal payments they need to put something in so people can still collect the item and the seller can follow some method of obtaining proof of collection.