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Online supermarket shopping cancellations due to snow thread [merged]

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Comments

  • blaque*angel
    blaque*angel Posts: 1,177 Forumite
    Part of the Furniture Combo Breaker
    :mad: I'm really NOT impressed.

    It was due today at 2:30 PM I get an E-mail at 1:3o saying its cancelled because of the snow in my area?

    My area is not even THAT bad!!!:mad:
  • blaque*angel
    blaque*angel Posts: 1,177 Forumite
    Part of the Furniture Combo Breaker
    yes, they have cancelled delieveries!!! :(
  • KazLA
    KazLA Posts: 210 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thanks, didn't think of that, snow is melting here and we didn't get the heavy snow they forecast overnight - hopefully they'll be back on-line again tomorrow...
  • sarah1972
    sarah1972 Posts: 19,412 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    KazLA wrote: »
    Thanks, didn't think of that, snow is melting here and we didn't get the heavy snow they forecast overnight - hopefully they'll be back on-line again tomorrow...

    When I had my order cancelled for a 2nd time yesterday, they said they wouldnt be delivering to my area before next weekend at the earliest !

    P.S I live near Guildford, Surrey
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • sarah1972
    sarah1972 Posts: 19,412 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    edited 10 January 2010 at 5:17PM
    blaque*angel wrote: »
    :mad: I'm really NOT impressed.

    It was due today at 2:30 PM I get an E-mail at 1:3o saying its cancelled because of the snow in my area?

    My area is not even THAT bad!!!:mad:

    Count yourself lucky, I didnt get a phone call, email or anything to tell me that mine was cancelled twice !

    When I called them I was told that it would be a least next weekend before they start delivering in my area again.
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • alfsmum
    alfsmum Posts: 620 Forumite
    Part of the Furniture 500 Posts
    Ocado were great during the bad weather. Our deliveries come from Coventry (we are in Gloucestershire) and they were always on time and the drivers were still cheerful. I made sure that I emailed Customer Services to ask them to thank the drivers. Think dfelivering :jmust be a rotten job sometimes....
  • socks_uk
    socks_uk Posts: 2,813 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    alfsmum wrote: »
    Think dfelivering :jmust be a rotten job sometimes....

    Any delivery job can be a rotten job but with the weather like it has been I'm now pleased I'm out of it. I will ALWAYS be grateful if my deliveries come because I know what it like to be the person behind the wheel.

    I would rather make a polite call to enquire if things are 'as usual' than ring up to complain. People died as a result of the 'Big Freeze' and the supermarkets were right to cancel orders.
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  • Missy™
    Missy™ Posts: 2,491 Forumite
    I'm impressed with Sainsburys who delivered on time after our second heavy snowfall! They arrived with two people in the van whereas it's usually only one. Not sure if this was to make deliveries easier for them, or perhaps someone was learning :) Thumbs up anyway! :D
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