M&S £9.50 Sofa Back in stock...be quick....

shegirl

Greener_Grass wrote: »

Listen to yourself boasting like a child :rolleyes: Are you Mrs M&S or something?? You seem to be indignant about not ripping off M&S

Who said anyone was planning to "rip" them off? Aren't people allowed to order what they like?

No I'm not Mrs M&S :rotfl:S&M would be more suitable

People are allowed to order what they like,what I have said is regarding anyone (and I've heard some planning it already) planning to try and rip them off (and other companies) through obvious mistakes that were also well and truely known by those who ordered.Has anyone actually considered what a lot of their action causes in relation to things like this?

TBeckett100

correct me if i am wrong but doesnt the online terms state a contract iof formed when the email confirms dispatch. I would therefore suggest you can probably proceed with loss of bargain rules, see rainwater thread on this forum.

blue_monkey_2

It is just someone at the end of a phone/email who is giving a response to an email. They can see 'an item' has been dispatched but will not know what it is as they are not the ones picking the order and all they can see is a code and a description. Likewise someone at the end of the phone probably sees the same information you do.

A lot of these sofas were also listed as 100% glass or 100% glass fibre because I saw them, so the buyer new pretty well that it was not likely to be a full size sofa and that it was an error.

I called Woolies last week as in the morning I was looking at a bed, by the time of ordering it in the evening it has disappeared from their sites (it was not a clearance bed) so I called and asked if they had it and they said they saw the same on their page as I did.

It all comes down to human or computer error but everyone is after 'something for nothing' these days. Glitches are great, some you win some you lose. That's life.

Everyone goes on about the companies taking the money but there are so many rules and regs now about accepting online payments that companies cannot afford to let all and sundry have access to YOUR card details so it is easier for payments to be submitted when you place the order online so that YOUR DETAILS are kept secure. It is so that YOUR card details are not used fraudulently by someone temping (for example).

Retailers are damned if they take the money there and then to protect the customer and damned if they don't and a payment is put through fraudulently. There are HUGE fines if anything should happen with someone's card details. Scary fines.

Sometimes the greed (call it this if you will) from some people is nothing short of embarrassing and it just makes them look so *desperate* and not even for anything essential for every day life. I am all for people's rights but no-one can EVER make a mistake these days without someone wanting to sue someone else for it. It is always the companies fault, never someone who is having a bad day and put the wrong pic/qty on the site or hit the wrong button or the PC going belly up and scrambling the pics. it is real people that do that job, not the magic elves when everyone has gone to bed, it always has to be 'the companies fault and so I am going to sue you to get what I want'.

Sorry, rant over. It just really irritates me sometimes.

blue_monkey_2

TBeckett100 wrote: »

correct me if i am wrong but doesnt the online terms state a contract iof formed when the email confirms dispatch. I would therefore suggest you can probably proceed with loss of bargain rules, see rainwater thread on this forum.

What, for their 100% glass sofa. Or for the Pen Pot? Or for the Bird Hook? These were the items descriptions with the wrong pictures. The 'sofa's' I saw on M&S site had 100% glass or 100% glass fibre as the composition as I pointed this out but by then everyone was laughing about what they might actually get.

Encouraging people to claim loss of bargain is going to make them look pretty stupid in court because the descriptions/compositions did not match the pictures so people knew that they were not going to get sofas.

hesjane

TBeckett100 wrote: »

correct me if i am wrong but doesnt the online terms state a contract iof formed when the email confirms dispatch. I would therefore suggest you can probably proceed with loss of bargain rules, see rainwater thread on this forum.

I was just waiting for Mr Beckett to pop in:beer:

The point is, this is the January sales. Sofas, suites, etc DO sell for ridiculously low prices at this time of year and therefore people are right to go for a bargain if they are lucky enough to see one. I have a friend who was lucky enough (a number of years ago) to get a suite for £10 in the January sales.

People who placed orders could not have known that product codes posted on companies websites relate to anything other than the photo of the goods being advertised (especially when searching the product code brings up exactly what you are looking at, ie a sofa). I would suspect that most people who spot a bargain sofa don't take time to read what it's made of as the the euphoria of finding such a bargain in stock will no doubt take over. Edit...even if they did see the incorrect 'made of' quote, how are they to know which part of the offer, if any, is incorrect - the picture, the description, the price?

What happens from here on in is between those who chose to order these items, and M&S.

Laws/regulations are in place to protect both the consumer AND the retailer. Sometimes consumers win....sometimes retailers. Depends on who was in the right .....that's how the final decision will be made. It doesn't matter what you, I, (or Fred Bloggs) personally thinks.....legal arguments will most likely decide the final outcome of something like this.

blue_monkey_2

Hesjane, it might well have had a picture of a sofa but the description was 'pen pot' or 'bird hook', the composition was 100% glass etc... of course you knew you was getting a sofa. :rolleyes:

Of course, people should make 100% sure of what they are buying - this is why they get ripped off and lose money on the internet as they jump in feet first before reasing in their 'excitment of bagging a bargain'. Of course, you won't call and ask because then you might not get what you think you are getting - which it wasn't anyway.

But I guess it is easier to blame the retailer for messing up instead of blaming yourself for not being so stupid as to not read a description properly and realise that a 100% glass pen pot with a picture of a sofa was not actually going to be a fabric full size sofa. If you don't know what you are buying because the description/pic/composition do not match then the right thing to do is to call the retailer and ask. But noooooo, you wouldn't want to do that and risk not being able to sue M&S for a lovely lovely [STRIKE]glass[/STRIKE] [STRIKE]pen pot[/STRIKE] new sofa, would you now. That would be way too easy! :rolleyes:

Seriously, I feel for you even trying to have this argument.

blue_monkey_2

hesjane wrote: »

What happens from here on in is between those who chose to order these items, and M&S.

Yes, go check out the other thread, they saw them over there long, long before this thread was started and they are all having a laugh about it and that is what made it so funny. Everyone knew they weren't getting sofa's. So if they knew how come you didn't?

People didn't know because...... Yeah, I'll believe you. :rolleyes:

Hands up who knows someone who has bought a new sofa for £10.... I guess that might just be you then!! Was that back in 1942??

hesjane

blue_monkey wrote: »

Hesjane, it might well have had a picture of a sofa but the description was 'pen pot' or 'bird hook',

I beg to disagree....maybe in some cases weird descriptions accompanied the images, but a lot of the items had no description just images of the item on offer.

I'm not arguing the rights or wrongs on this, just pointing out that it is January, companies do offer ridiculously low priced bargains at this time of year and therefore it is not totally unreasonable to believe this may have been a genuine offer.

hesjane

blue_monkey wrote: »

Hands up who knows someone who has bought a new sofa for £10.... I guess that might just be you then!! Was that back in 1942??

See my post above......was actually in 2005 January sales. As stated, it wasn't me, but a friend

paulabear

hesjane wrote: »

I beg to disagree....maybe in some cases weird descriptions accompanied the images, but a lot of the items had no description just images of the item on offer.

I'm not arguing the rights or wrongs on this, just pointing out that it is January, companies do offer ridiculously low priced bargains at this time of year and therefore it is not totally unreasonable to believe this may have been a genuine offer.

It said it was made of glass!! If you're buying a sofa you'd look at the description, right? Sorry to nosey in but you wouldn't even get a sofa on Ebay for that price.