O2 queues

Snakeeyes21

Itll be all those iphone contracts that people are phoning up to cancel.

OneADay

O2 never offered me deals, you call them and they tell you to wait till a certain date, 30 days before end of contract. I moaned to them once that it left me at a disadvantage in that should they not be able to offer me a good deal, I would not be able to get the 30 days notice in to them in writing.

Mute point but worth making because it meant you would pay for a few days more whilst trying to end the contract.

And in last 6 months, they have stopped doing 12 month contract, bad idea I was going to go back to them at some point in future, not now.

iwanttosave_2

The systems weren't down today, and the longest call queuing time was 18 minutes

Abbafan1972

OneADay wrote: »

And in last 6 months, they have stopped doing 12 month contract, bad idea I was going to go back to them at some point in future, not now.

I thought they had all stopped doing 12 month contracts now anyway.

simon_says_3

monday is the best time to call, pretty much all call centres are hard to get through, unless you wait patiently. i think this is due to a shortage of staff a day after the new year.

OneADay

Abbafan1972 wrote: »

I thought they had all stopped doing 12 month contracts now anyway.

No you can get 12 month contracts with t-mobile and vodafone (they might be cashback deals but its what I am happy with myself).

If they all stop - well I will go pay and go or 30 day rolling cheap deal.

d.m_3

iwanttosave wrote: »

The systems weren't down today, and the longest call queuing time was 18 minutes

I tried calling all day, in the morning, afternoon, and evening. Whe ni finally got through at 7:30ish I was told the systems were down. I'll call back later today, they're open 10-6. My persistence shall prevail

Kilty_2

d.m wrote: »

Whe ni finally got through at 7:30ish I was told the systems were down.

I remember that happening when I worked for O2 - was crap for us because all we could do was tell customers the systems were down (couldn't do anything for anyone) and people tended not to take it too kindly :rolleyes:

d.m_3

I thought they were bluffing, but these things happen anyway. Got through in 10 mins earlier this morning, and now im happy. I was still able to have a bit of fun with the retentions staff before calling it a day, love it

Abbafan1972

Regarding the choice of phones on O2, I have noticed that the list of models hasn't changed much in the last 12 months since I had my C902 (which is still on there). I have an 18 month contract which is due to run out on 24th July.

I am still considering changing to sim only, but I may switch to orange, their sim only deal is better in that you get unlimited texts BUT it's a 12 month contract, whereas with O2 you get a limited amount of texts and the contract is only for 30 days.