O2 queues

d.m_3

Im on hold on O2.. called em up to leave and ive been in a queue for 62 minutes. anyone else stuck? this is my second call.. last time was 28 mins and i gave up.. its a joke, so many people must want to leave o2? haha

Jon_01

First weekend after the New Year, no staff in. I'd wait til Monday, you'll get through right away.

d.m_3

gotta cancel it asap, on simplicity and im signin an orange contract in a few hours, gna have an overlap .. but yeh good point re: the time of me calling, prob the worst time to call in fact lol

jb66

This happened to me I hung up and got through straight away, apparently I got lost in queue

d.m_3

Lmao. Lost in a queue?? Well im still on hold, im tempted to hang up and try again.. i'll give it till 5. This is ridiculous

d.m_3

:mad::mad::mad::mad::mad: wow!, im fuming.. :mad::mad::mad::mad::mad:

d.m_3

damn, these guys are a joker. waited 56 mins and they connected me to say their systems are down, argh! monday it is.. so annoying

Abbafan1972

Just out of interest OP, why do you want to leave O2? I have been very happy with them for a number of years. When my contract is up in June though, I'm switching to Simplicity.

eljmayes

Abbafan1972 wrote: »

Just out of interest OP, why do you want to leave O2? I have been very happy with them for a number of years. When my contract is up in June though, I'm switching to Simplicity.

Not wanting to hijack the thread but ever since Telefonica took over O2 haven't had a great selection of phones, aren't competing on price, don't actively invest on improving their network coverage and their customer services have sometimes been very rude in my experience. I'm either going PAYG on O2 or more likely T-Mobile SIM only in the future.

d.m_3

Im on simplicity now.. im on a low tariff (£15.. and i go over every month but not by a lot, £21's been my highest bill average probably £18). Their service is normally pretty good but they have a seriously bad disrespect for low band customers.

They don't make the slightest effort to retain you and their phone range for normal contracts is beginning to suffer.. they're also quite cheeky in quoting me ridiculously high prices for packages. Got quoted £35 for the 8900, £55 for the Bold 9000 (this was last week).. orange are doing much better deals and I dont mind the 24m tarriffs as i'll be happy to stick with them as long as the cost is fair and the mins/txt/data im getting is adequate for my needs.

If you've been reading the forums you'll have seen i settled a £30 24m orange tarriff earlier (panther 40) with the bold 9700 for free.. total is £720 over 2 years but 1200 mins, 500 txt, 500mb data, works out quite nicely for me.

Advice for you is if you're going for simplicity, which is awesome cause you're never 30 days way from a cancellation if you get the 30day version, is try not to opt for the lowest band, and if you do, don't expect any special treatment if you decide to leave / upgrade, whether its after 1 month or 27 months (like myself).

d.m_3

eljmayes wrote: »

Not wanting to hijack the thread but ever since Telefonica took over O2 haven't had a great selection of phones, aren't competing on price, don't actively invest on improving their network coverage and their customer services have sometimes been very rude in my experience. I'm either going PAYG on O2 or more likely T-Mobile SIM only in the future.

Exactly what s/he said... this is a shorter version of why im leaving O2 if you cba to read my post.. well summarised