M&S gifts under £5 and over 70% off (hidden on site)

All_eBayed_Out

Yes it's nother sale!! Per Una sale but I am debating wether to stay up until midnight like xmas eve to see if it goes live. lol

h007

buyitall wrote: »

Although I have already received a refund, 3 pairs of earrings were returned to me today. I no longer have a returns slip for them, as I've already sent them back once. They are hideous, so I have no use for them (unless I go to a fancy dress party as Pat Butcher one day). But not sure I can face all the hassle of contacting M and S to arrange for them to be returned. If I'd known what was in the parcel I would have refused delivery.

i recieved the earrings back today that they refused to refund. i guess i will have to put them on ebay but i dont see some of them selling - unless whoever buys pat butchers earrings shops on there

All_eBayed_Out

There seems to be lots more sale stuff online now (not just per una) and the old scrolling bar at the bottom with red prices is back!

jbro

Am having a heated debate with the M&S Customer Services team about my jewellery returns. :mad:

Not only will they not refund my earrings, despite a confirmation email saying I would get a full refund if I returned them all in 7 days quoting Distance Selling Regulations (which I did), they have had the nerve to reduce the amount of my refund by the value of £10 credit they had previously applied to my account! And they haven't refunded my P&P which they also said they would do.

Have spoken to supervisor too, who just keeps saying 'it's company policy'.

Aaargghhh!

h007

jbro wrote: »

Am having a heated debate with the M&S Customer Services team about my jewellery returns. :mad:

Not only will they not refund my earrings, despite a confirmation email saying I would get a full refund if I returned them all in 7 days quoting Distance Selling Regulations (which I did), they have had the nerve to reduce the amount of my refund by the value of £10 credit they had previously applied to my account! And they haven't refunded my P&P which they also said they would do.

Have spoken to supervisor too, who just keeps saying 'it's company policy'.

Aaargghhh!

good luck
i gave up to be honest and now have to decide if i should ebay or charity shop them

NBirdy

I've only had about 4 lots of P&P refunded too. Get the feeling I might be pushng my luck if I ring up about it again now though.

grunnie

NBirdy wrote: »

I've only had about 4 lots of P&P refunded too. Get the feeling I might be pushng my luck if I ring up about it again now though.

I only got 4 lots of P&P refunded too. :mad:

jbro

h007 wrote: »

good luck
i gave up to be honest and now have to decide if i should ebay or charity shop them

Result!

Just had a call from one of their senior Customer Services people. He apologised for the fact I didn't get the refunds for the earrings under the Distance Selling Regulations. He said I should have, but that there had been a lack of understanding of the regulations within the teams who dealt with my refunds. That is being sorted, and so is my refund.:)

I've also been given some more goodwill promotional credit - but he has said that they don't refund that - as people were using it to get cash back. I'm therefore going to use it to buy something I definitely won't be returning.

h007

jbro wrote: »

Result!

Just had a call from one of their senior Customer Services people. He apologised for the fact I didn't get the refunds for the earrings under the Distance Selling Regulations. He said I should have, but that there had been a lack of understanding of the regulations within the teams who dealt with my refunds. That is being sorted, and so is my refund.:)

I've also been given some more goodwill promotional credit - but he has said that they don't refund that - as people were using it to get cash back. I'm therefore going to use it to buy something I definitely won't be returning.

dont suppose you have this guys contact details?

jbro

Sorry. I don't.

He rang me because I used the 'Contact Us' option and then asked for someone to ring me back about that order number. That could be worth a try?