M&S gifts under £5 and over 70% off (hidden on site)

jbro

From M&S website on Distance Selling:

If you are contracting with us as a consumer, you have the right to return products purchased online or by telephone any time before delivery and up to 7 working days after delivery, starting the day after you receive the order. You have the right to a refund of the returned products but delivery or returns charges may apply.
You must take reasonable care of the goods whilst in your possession and they must be returned to us or in the case of furniture, collection arrangements made, promptly at your cost. (up to £100 in some cases) which will be notified to you at the time of cancellation.
You must inform us of the cancellation of the contract.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
The Regulations do not apply to orders placed in store, flowers and plant gifts, made to order curtains and cushions, made to measure shirts, made to order furniture, chilled hampers or items that contain fresh or perishable food. Full details of how to exercise your rights under the Regulations are set out in the despatch notification email.

clairey22

Just had a reply (they are quick at replying!) and it says I will now get my refund after all

angelsmomma

clairey22 wrote: »

Just had a reply (they are quick at replying!) and it says I will now get my refund after all

I am really upset as I have just had an email with a refund of £16 short. I emailed them pointing it out and they quoted the no refund on earrings and said they have sent them back to me.

buyitall

Really hope I don't end up paying for the hideous diamante chandelier earrings! Think that they may have been £7, don't mind writing off a pair of £1 earrings, but not these monstrosities!

kmeast

I did get a refund on my earrings, but returned them straight away. I think you must return them within 7 days to qualify for a refund under the Distance Selling rules.

I tried to take them back to my local store & they refused - even when I asked them about the Distance Selling thing. HTH

angelsmomma

buyitall wrote: »

Really hope I don't end up paying for the hideous diamante chandelier earrings! Think that they may have been £7, don't mind writing off a pair of £1 earrings, but not these monstrosities!

The £16 they owe me are from £3 a pair earrings and a £1 pair of clip on ones!!!.

They are truly awful really cheap looking. One pair is a huge drop of glass stones in a chandelier style, I am soooo mad about it :mad:

killiegirl_2

angelsmomma wrote: »

The £16 they owe me are from £3 a pair earrings and a £1 pair of clip on ones!!!.

They are truly awful really cheap looking. One pair is a huge drop of glass stones in a chandelier style, I am soooo mad about it :mad:

Surely they can't refuse to refund clip-on earrings? There's not even a hygiene arguement with those!

jbro

buyitall wrote: »

Really hope I don't end up paying for the hideous diamante chandelier earrings! Think that they may have been £7, don't mind writing off a pair of £1 earrings, but not these monstrosities!

Oh no! Are they awful? I have a pair on their way!

They were £3 on my order.

angelsmomma

killiegirl wrote: »

Surely they can't refuse to refund clip-on earrings? There's not even a hygiene arguement with those!

I know, its ridiculous. They have not replied to me anyway so I guess they are not backing down. I can't believe that they are sticking to this rule when they have not even given descriptions of the items. How are we supposed to know they are unreturnable earrings if we don't know what they are until they arrive? its crazy

jbro

Doesn't it make you wonder who decides which items M&S are going to sell?

Their taste is a bit strange on some of the jewellery items.

I know that everyone likes different things, but some of the items on here are pretty much universally disliked!