Lakeland Sale

alisont

I was in the Solihull store today didnt see any Im afraid.

I was really happy to see a set of the retro cake tins the round ones - missed them online and spotted one on a trolly so grabbed them:D

Still a fair few sale items left at Solihull but no jelly beans - did look as know a lot of people missed out on those.

mma

Thanks, just done online order inc cup and plate for santa's snack next year, few small pressies and christmas decorations. Tried delivery code FRP09 but didn't work unfortunately

[Deleted User]

I ordered 12 items and only 8 were delivered, not the ones I realy wanted. I feel that lakeland has let itself down big time with this glitch. I would have thought that a modern computer system could have coped with sales and in stock items.

Great company but I am DISAPPOINTED

Kimitatsu

I have had two out of my three orders so far and there was only one item that was out of stock - unfortunately there are VERY few companies who can update their stock in real time. Debenhams springs to mind BEFORE Chistmas when I ordered a hamper to be told later that day that they had no stock (but they offered me free delivery on something else :rolleyes:) and their sales order that they could not fulfill.

Unfortunately becuase it is the sales and the websites are busy this will happen.

katholicos

I've never had a problem (thus far) with Lakeland in all the years i have used their company. I placed an order on Christmas Day evening and it arrived, well packaged and completely as it should be, yesterday.

I used a free delivery code and got some great bargains to give as gifts next Christmas.

[Deleted User]

I have been a customer of lakelands ever since they started up, selling bags they made from a roll. I used to visit them to buy these bags, when they were in their very first old building and I think that was about 38 years ago

I have a lakeland home, with the vast number of items that I have bought from them and yes their customer service is wonderful. This `sale` however was far far below their usual standard and I feel that they have let a lot of us customers down

Ironside

I posted this on the Lakeland jelly bean thread.

Disappointed that I don't think i'll be getting any jelly beans, but their customer service couldn't have been (or should that be bean) any fairer to me.

Quote:
Originally Posted by Ironside
I have replied to their email saying that I do NOT want a partial fulfillment of my order, and NOT to send if the remaining items will not follow in a reasonable time. They really should have checked with me first.


I have just received a response to my email.

They said they have refunded me in full and that when I receive the partial order items, I am to keep them with the compliments of Lakeland.

fazeypie

Can't fault their customer service. I replied to my jelly bean cancellation expressing my disappointment and suspected glitch cancellation a few days ago. I was very surprised to receive a phone call from a lovely Lakeland lady today who said they will send me some complimentary packs when they have them by way of an apology. I actually felt guilty for complaining! Hats off to them though for this excellent customer service.

Fruity1

My order arrived today. It was also minus the porto slippers which I was looking forward to trying and minus the christmas wreath though it is only written on the order form in pencil that it is not available. I'll drop Lakeland a line as it doesn't show a price deduction for it on the invoice.

WeirdoMagnet

quoia wrote: »

A little concerned that when you click on some items on the order it takes you to an entirely different product from that listed & purchased.

Me too! Especially when I click on the porto slippers - I get a Personal Sipper Bottle!!! :eek:

Ah well, I'll take it with a pinch of salt. Half the fun of ordering in online sales is seeing what actually turns up - unless of course it's the fillers and none of the good stuff! :rotfl: