Item not received

nellytheelephant

It's weird. It has 'take action' then a drop down menu with options of pay now or contact seller.

If I click pay now it says:
These items are not available for payment. They may be already paid for, over 30 days old, or just currently unavailable.

If I click contact seller it has these options -

Where is my item?
The seller has issued you a refund for this item. Please contact seller for shipping information.

How do I return an item and get a refund?
According to Distance Selling Regulations consumers who purchase items from a business seller over the internet, where there is no face-to-face contact between the seller and the buyer before the contract is made, generally have the right to cancel their purchase within 7 working days (starting the day after the item is received). Some items are excluded from the right of cancellation (sometimes referred to as the right of withdrawal). Business sellers are obliged to inform consumers about their right of withdrawal before the purchase. Private sellers may voluntarily offer returns. Get more details.

The Distance Selling Regulations usually cover sales made over the internet, including:- Buy It Now listings on eBay.co.uk- Second Chance Offers on eBay.co.ukThe UK Distance Selling Regulations do not apply to eBay auction format listings on eBay.co.uk. This seller accepts returns.Please read the seller's return policy: Your full satisfaction is guaranteed. If you are not satisfied please return your purchased item within 7 days and we will refund your money less P&P fees, or replace your item subject to availability..Before you return an item, you should contact the seller. Return this item.

What can I do about an item that is damaged/defective/not as expected/missing parts?
Please contact the seller to resolve this issue. This seller accepts returns.The buyer pays for return postage.The seller's return policy is shown below: Your full satisfaction is guaranteed. If you are not satisfied please return your purchased item within 7 days and we will refund your money less P&P fees, or replace your item subject to availability..Before you can return an item, you need to contact the seller.

Have you received my payment?
No, the seller has not yet received your payment. If you just paid for the item, please give us and the seller some time to update your payment information.

Then it just clicks through to message the seller as usual

The email I received from eBay said this:

We opened an unpaid item case for Jean Paul Gaultier Le Male Eau de Toilette Spray 75ml, because the seller either hasn't recorded your payment or didn't receive it yet.
Your payment must be received no later than Tuesday, 29 Dec, 2009 17:40:51 GMT, to avoid an unpaid item being recorded on your account (and possible restrictions).

If you've simply forgotten to pay, please pay now so that we can close this case and the seller can dispatch the item to you.

If you can't reach the seller or there's been a mistake, don't worry - you can appeal to remove the unpaid item after the case closes.

If you paid for the item or have questions, contact the seller.

soolin

I'm wondering then if this new system is working on ebay 'fuzzy' (ie daft) logic then. Maybe you have to get the strike then appeal it and it is at that point that the seller gets a warning for having issued a strike for misuse of the system?

Sounds daft enough for ebay to be doing.

*Vikki*

What should a seller do in these situations? Reason I ask is that I sent a small item off on the 4th December, have the proof of postage. Buyer emails me x mas eve to say it hasn't arrived. I am sending off the proof of postage today. Now do I refund, leaving me out of pocket? Or do I say to seller you claim off post office? I can't keep refunding as I make no money and loose out with p&p etc! Same time I have got to fight off a negative. In my advert it states no refunds and proof of postage obtained. I have refunded so many times before, sending stuff signed for makes no difference ether. Plus sometimes I wonder if the buyer has actually maybe got the item?

soolin

*Vikki* wrote: »

What should a seller do in these situations? Reason I ask is that I sent a small item off on the 4th December, have the proof of postage. Buyer emails me x mas eve to say it hasn't arrived. I am sending off the proof of postage today. Now do I refund, leaving me out of pocket? Or do I say to seller you claim off post office? I can't keep refunding as I make no money and loose out with p&p etc! Same time I have got to fight off a negative. In my advert it states no refunds and proof of postage obtained. I have refunded so many times before, sending stuff signed for makes no difference ether. Plus sometimes I wonder if the buyer has actually maybe got the item?

It is the sellers responsibility to get the item to the buyer, you can say what you like about not being responsible but all you will do is get the buyer narked enough to leave a neg.

Why are you sending off proof of postage? You need that to make your own claim from RM, buyer is going to get a refund with or without your help via paypal anyway.

Refund, leave the buyer a positive apologising for book having gone astray and then after 15 working days recover your losses from RM using proof of postage.

If you can track the item online using recorded (and it must show as delivered, not merely in the system) then you can win a paypal chargeback by giving paypal your tracking number.

George666

soolin wrote: »

I'm wondering then if this new system is working on ebay 'fuzzy' (ie daft) logic then. Maybe you have to get the strike then appeal it and it is at that point that the seller gets a warning for having issued a strike for misuse of the system?

Sounds daft enough for ebay to be doing.

Hi well guessed this is exactly what you have to do when you are issued with the strike contact ebay and include the transaction ID number showing you paid for the item but were refunded they then remove the strike but I do not know what happens to the seller as I have never been daft enough to open a dispute against someone I have had to refund.
Sounds like your seller is one can short of a six pack if you ask me.
I dont know what ebay will do about this type of misuse of their system but I can't see them being very happy about it.

*Vikki*

soolin wrote: »

It is the sellers responsibility to get the item to the buyer, you can say what you like about not being responsible but all you will do is get the buyer narked enough to leave a neg.

Why are you sending off proof of postage? You need that to make your own claim from RM, buyer is going to get a refund with or without your help via paypal anyway.

Refund, leave the buyer a positive apologising for book having gone astray and then after 15 working days recover your losses from RM using proof of postage.

If you can track the item online using recorded (and it must show as delivered, not merely in the system) then you can win a paypal chargeback by giving paypal your tracking number.

Ah okay thanks, I shall do that in future then. I sent proof of postage so they claim, I thought thats how it worked.

How do I go about making a claim off the post office? As they keep loosing stuff:mad:

soolin

*Vikki* wrote: »

Ah okay thanks, I shall do that in future then. I sent proof of postage so they claim, I thought thats how it worked.

How do I go about making a claim off the post office? As they keep loosing stuff:mad:

Firsty you will need to get your COP back as you can't claim without it. You cna get claim forms from any PO and can start a claim after 15 working days.

Secondly if you are losing more than say 1 in several hundred parcels then you need to find out why. Without being rude, do you hand write your addresses if so try printing them out instead in case your writing is causing problems. Check your packaging, I often have books take a few extra days to get to me purely because they are so badly wrapped, a bit of brown paper and a couple of tabs of sellotape and the whole parcel falls apart en route. Could that be happening to your items?

nellytheelephant

Thanks for your replies.

I'll wait for the dispute to close and then I'll appeal it - don't really understand why the seller has done this as he sells as a business so it will have a negative effect on his account.

nellytheelephant

Forgot to ask, how can I report the seller for non performance?

*Vikki*

I pack them pretty well, and I think my hand writing is legible, but I will be more aware of it now. I just dunno what's happening to them. Not selling anything for awhile now though.