We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Item not received

Options
13

Comments

  • *Vikki*
    *Vikki* Posts: 1,303 Forumite
    I have now had this email from her.
    Hello again
    There is a package at my post office that has not been delivered due to the postage not being paid in full. as i am waiting on no other package i can only assume that this is the clinique set. I can pay £2.44 and have it delivered, or it will be returned to sender. To be honest I feel like letting it be returned. I paid for this exactly a month ago (including £3 postage)
    As a customer I am very dissapointed, not so much about the package getting caught in the post office, i know these things happen - but by the unconcerned response
    i dont know what else to suggest to resolve this...


    I don't understand, why would it ask for more postage? I am heart that she thinks I am unconcerned I really am things like this really stress me out on ebay.
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    edited 3 January 2010 at 2:00AM
    I am heart that she thinks I am unconcerned
    Because you have taken so long to sort this out . You asked about this on the 28th and you had sent on the 4th Dec and you've still not refunded 5 days after she told you it hadn't arrived :eek: It may not be your parcel but if it is and postage was underpaid you also get charged an admin fee. I'm amazed your customer has been so patient I would be really !!!!ed off and would have opened a dispute weeks ago
  • soolin
    soolin Posts: 74,029 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    *Vikki* wrote: »
    I have now had this email from her.
    Hello again
    There is a package at my post office that has not been delivered due to the postage not being paid in full. as i am waiting on no other package i can only assume that this is the clinique set. I can pay £2.44 and have it delivered, or it will be returned to sender. To be honest I feel like letting it be returned. I paid for this exactly a month ago (including £3 postage)
    As a customer I am very dissapointed, not so much about the package getting caught in the post office, i know these things happen - but by the unconcerned response
    i dont know what else to suggest to resolve this...


    I don't understand, why would it ask for more postage? I am heart that she thinks I am unconcerned I really am things like this really stress me out on ebay.

    I wonder if this is the clue, you say you lose a lot of post, and now a buyer is being asked to pay more for postage. How do you pay your postage and how good is your post office?

    It sound slike you may be having underpaid postage issues, either your post office is allowing packages to go as large letters or they are just using dodgy scales.

    You've faffed about this now for quite a while so you now have two alternatives but whatever you do do it today, don't waste any more time.
    1) Tell the buyer to refuse the parcel and refund her in full with abject apologies for the mix up. Refund TODAY.
    b) Send the buyer £2.44 for the postage as a refund from the original payment and again apologise. That has the advantage that if it does happen not to be your parcel she needs to collect then you have less to refund for the loss, do not send it as a new payment.

    Normally I would ask buyers to collect the item first and scan the yellow payment slip across before I refunded them, but you have dallied a bit too long over this and I think you will hit problems unless you sort out your buyer and make them happy.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • *Vikki*
    *Vikki* Posts: 1,303 Forumite
    edited 3 January 2010 at 11:09AM
    Thank you, she did contact me x mas eve so In my view was lucky to even get a reply! Why wait 3 weeks to contact me to say it hasn't arrived? I could have been away for x mas. Plus how do I know that she's not lying? Thats its another package, I will never know. She could have the item for all I know. But yet again the seller looses out. Having to refund again!

    Why is paypal saying this now to me? I can't refund her for some reason?
    Review and process refund
    Your refund must not exceed your available balance. If you have funds in another currency balance, you may want to consider transferring funds from other currency balances.
  • *Vikki*
    *Vikki* Posts: 1,303 Forumite
    As pp is so cr** I have sent her the money via a gift.
  • soolin
    soolin Posts: 74,029 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    *Vikki* wrote: »
    As pp is so cr** I have sent her the money via a gift.

    Oh dear, by delaying this and not understanding paypal you may have made things worse as the original payment remains available to be chargebacked, you just had to get money into your paypal account to cover it.

    I would strongly suggest you hang abut these boards for a while and work out how it all works in practice, rather than theory , as many of the problems can be avoided with a bit of knowledge.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    *Vikki* wrote: »
    As pp is so cr** I have sent her the money via a gift.

    She could now claim item not received and win so get the money twice as you have not refunded her technically.:eek:

    To refund you go to details on the original transaction at the bottom of the page there is an option to refund. Too late now but she sounds reasonably honest so hopefully it will be ok
  • *Vikki* wrote: »
    Why wait 3 weeks to contact me to say it hasn't arrived?

    because people are quite tolerable and understand that post can sometimes be delayed, especially in december. ive had letters delivered that were sent the start of the month and didnt reach me until xmas week. i think you are lucky to have a buyer who was so tolerable and didnt pester after a few days to be honest!! plus 3 weeks is the time royal mail state to allow for post to reach its destination before claiming it as lost :)
    A good friend can tell you what is the matter with you in a minute ...:A
  • *Vikki*
    *Vikki* Posts: 1,303 Forumite
    okay, some lessons learned. I got to learn more as you guys have said. The first being how do I add money to my paypal account?
  • soolin
    soolin Posts: 74,029 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    *Vikki* wrote: »
    okay, some lessons learned. I got to learn more as you guys have said. The first being how do I add money to my paypal account?

    Either upload from your nominated bank account (takes about a week), or to do it immediately get a friend to send you money from their account, use that to refund and then when you get more funds back into your account just refund your friend. That means neither of you pay fees for the 'loan'.

    Once when I was desperate I even out something up on a BIN that I knew would sell, and used those funds to repay the buyer whose item had broken en route.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.