J A Bathrooms

Leif

Sorry to hear about your problems, and I agree with everything you say about 'Joe'. When I rang, he even tried to push his prices down, which puzzled me. As I suggested earlier, it might be an idea to contact You and Yours (Radio4) in the hope that they do an investigation.

L7computer

I like a few people on here have ordered items from JA Bathrooms and had a very sad experience. Needless to say I would advise everyone not to use this company. After ordering a specific towel radiator from them and having to hound them for the item to be delivered, only after telling them I would take them to the small claims court did I received the item, which was damaged. After then trying to contact them via phone and eventually giving up I actually drove 2 hours there to hand back the item. Joe (the director) I have now had the misfortune to meet, is one of the most unhelpful rude individual I have come across, after he inspected the damage, not even a small apology, he told his little helper at the till to give me a refund then he slid off on his little greasy way.

I was not the only unhappy customer in the shop at that point in time, this man, if he can be called that, has not an ounce of thought for the fact he is basically ripping people off. If I have not gone there in person I feel I would have lost the money as he is never contactable on any of the phone numbers given out.

PLEASE DO NOT USE THIS COMPANY, YOU WILL ONLY EVER HAVE GRIEF!!

Gluten_Free_Girl

I have had exactly the same problems with this company and am now involved in a VISA dispute for over £1000, for goods that they never delivered. I can't believe that they are allowed to continue trading and feel completely powerless to do anything about it.

I know my rights under the distance selling regulations and I cancelled an order with them after they refused to give me a delivery date. They had already taken the money and when I finally did manage to get through on the phone, refused to give a refund - or allow me to speak to their manager. I should have been able to simply cancel the order (for a stock item) and claim a refund. Now they are claiming that they need to charge a restocking fee of 15% for something that they said was in stock - but was obviously not.

I think that they just buy things direct from suppliers and this is why they can't give delivery dates or refunds. A total bunch of crooks. I could cry with frustration and only wish I had read this forum before I gave them my money...

Leif

Hello Gluten Free Girl, and other victims, as many have said, cancel by sending a letter by recorded delivery. If you want to speak to Mr Garnham, the manager, there is no point ringing to ask about an existing order. They do not give a damn about customer service. What you must do is pretend to be a customer wanting to place an order. When you get through you will speak to an assistant who will tell you that they will check stock, and ring you back. You will probably have to use a different phone from the one you used before because he might keep a list of numbers.

I rang them today and said I wanted to make a purchase. They asked for my number and said they would ring back. As expected Mr Garnham rang me and when I asked him why he had refused to speak to me on at least 50 occasions, he told me that he could not cancel the order because he does not deal with queries. In the past, his staff have told me they cannot cancel an order, only Mr Garnham can, and when I asked to speak to him, they said he would not speak to me. :rotfl:My bank is pursuing a charge back against his credit card company, Barclaycard if Garnham is to be believed. I will know by the end of March whether or not I have to go the courts to get the money.

Can anyone confirm the name of his bank? I intend to write a letter of complaint as they are in effect allowing this man to continue to fleece people.

Also, I wrote to the local paper, Echo News, and if other people do the same, they might run a news story.

It looks to me as Trading Standards are in chocolate teapot land given that he is continuing to trade.

Leif

An update for my case. Nationwide did a charge back on the debit card, and today I received a letter from Nationwide telling me that the charge back had been successful. Result. :T This is due to persistence on my part and good work on the part of Nationwide, who I find are usually very good anyway. Even though this has cost me time and energy, he has not got away with taking money for nothing.

I can only encourage anyone else in the same situation to not give up and to fight Garnham.

Fishcop

Some 10 months ago I made the mistake of spending over 3k with JA Bathrooms and to date half of the value of that order has never been delivered. Of what has arrived some of it was broken or with fittings missing. Other items were simply not the ones initially ordered.

Every phone call I make to them is answered by somebody that cannot help me for a variety of reasons; That my order number contains an X, that the manager is away, that the manager cannot be reached or most often that somebody will get back to me immediately, which of course never happens. A few times I have been told my order was in stock and ready to be shipped. Another time I was informed that it in fact had been shipped and would be with me within 24 hours. Once I managed to get somebody to give me the managers direct phone number, which when called, redirects to a message informing you that this number does not take incoming calls.

I have written letters and received no reply, countless emails have gone the same way. I even had a lawer write to them, which also got no response.

I approached Visa about lodging a credit card dispute in order to obtain a refund for the goods that had not been delivered. Who immediately launched thier own internal investigation. This ammounted to me writing a letter stating what was outstanding and the ammount of money that I wished to be refunded to my card. In response JA Bathrooms wrote a letter including a fuzzy photocopy of some delivery slips (no details of the contents) and the actual words "please do not give this customer a refund". Thier argument was that special order items cannot be cancelled....which is another way of saying that there is no upper delivery date applicable. Even though thier own terms and conditions state that a special order item will take no more than 8 weeks for delivery.

The upshot is that visa has decided that the vendor has shown sufficient evidence to end the dispute and suggest that I seek some other course of action.

So 10 months after I paid for a bath it has still to be delivered. There is a toilet cistern that is the wrong item, a set of taps with broken fittings and a radiator with no fixtures.

It looks like there will now be a protracted and probably expensive court case.

Save yourself the trouble and never ever EVER use this company.

Leif

thethreeboys wrote: »

JA Bathrooms...what a

Have you used them? You risk the thread being removed.

shirlgirl2004

Leif wrote: »

shirlgirl2004: Your private message queue is full!

I've had a spring clean.

Leif

Is anyone here planning on taking, or currently in the process of, legal action against JA Bathrooms and/or Eurowood and/or Garnham?

If so could you please PM me, and I will send you some information that might be of interest. Don't worry, I'm not hawking a product, or legal advice. Don't send me private details, just let me know so I can PM you back with the information. It might help your case, but no promises. And it might help to get Garnham sorted out, we can only hope.

And if anyone knows any way for me to get into contact with other people in a similar situation, please let me know. Maybe you can PM me, and pass on the information I send you? It would be greatly appreciated.

Thank you.

RIDEALI

As others have said I only wish I had looked up this website before we spent £2,250 with Mr Garnham. We ordered our goods on 24 March for delivery 7 April which I mentioned was the Easter Weekend. I was told this was not a problem and they would require payment 3 days before which we did. The day after my husband made payment they phoned to say "the Manager did not realise it was the Easter weekend". The person I spoke to gave me her direct line number which turned out to be the main line number which nobody answers. We decided to make the journey there as we are only about 30 minutes away. We spoke to Joe who said he couldn't do anything without the "ticket" - being the invoice which we had left at home - thinking that they would be able to find the order by name. We went back the following day and when Joe was looking at the invoice it was clear to me that nothing had been ordered. I asked him how he was going to fill the order and he assured me it would be delivered the following Saturday 14 April. I have to say that some goods did turn up - however we don't know if anything works as we have now missed our bathroom slot. The taps which I ordered and cost £560 were wrapped in bubble wrap and were taken from the display - even the driver couldn't get over it. Today the shower has turned up but only after I have threatened them with action as I work for solicitors, Channel5 Rogue Traders and the Insolvency Office. Joe will tell you that Eurowood Products Limited is nothing to do with him and that he is Eurowood Products - I do not believe this to be the case. I think his invoices say Eurowood Products (minus the Limited) to cause confusion. I have also discovered that the Limited company is going to be struck off in July and so I am wondering if he is trading improperly. He told us that he was a sole trader. NEVER EVER AGAIN would I have dealings with this rogue. Never again will I do business with anyone unless I have checked them out first. I hope this helps. This man has to be stopped.