Problems with Zavvi. Anyone else?

silverangel35

i have ordered from Zavvi alot this month, all my goods received with no problems...my son registers and places his 1st order on 6th Dec for a wii game, in stock 24 hr delivery, he got email, but still awaiting despatch..site says it is in stock still, he emailed them Friday, no reply as yet, he will give it til 2moro then call them...checking on my order number and his order number there are just over 30,000 orders in a week, so maybe they are just busy?? guess we will find out 2moro

carol120401

I won't order from them again. On the 4th December I ordered Touchmaster 3 and 2 Blu-Rays. On the 8th December I ordered World at War box set. All stated they were in stock. 1 of the BluRays says it's despatched but that was 5 days ago and nothing arrived. Touchmaster, the 2nd BluRay and the DVDs say waiting "picking". I called (my account is also locked out) and they said they were waiting for stock. I have been holding on their number for 25 minutes as I write this!

I intend to report them to Trading Standards once I finally (if I get) my goods. They are stating items are in stock when clearly they don't have the items.

Grrrrrrrr

bigblackdog

i ordered something from them , they took payment a week ago 1.99 , i cant remember what it was i bought now though , and still no sign of it

carol120401

carol120401 wrote: »

I won't order from them again. On the 4th December I ordered Touchmaster 3 and 2 Blu-Rays. On the 8th December I ordered World at War box set. All stated they were in stock. 1 of the BluRays says it's despatched but that was 5 days ago and nothing arrived. Touchmaster, the 2nd BluRay and the DVDs say waiting "picking". I called (my account is also locked out) and they said they were waiting for stock. I have been holding on their number for 25 minutes as I write this!

I intend to report them to Trading Standards once I finally (if I get) my goods. They are stating items are in stock when clearly they don't have the items.

Grrrrrrrr

2 hours later and I still can't get through and just got an email to say the Toucmaster DS game has been cancelled. No wonder their shops went bust

carol120401

carol120401 wrote: »

2 hours later and I still can't get through and just got an email to say the Toucmaster DS game has been cancelled. No wonder their shops went bust

I can't believe this! I have just checked their website and the Touchmaster game is now priced at £14.95 and is quoted as " instock". The email I received today said "
We are sorry to advise that your order for Touchmaster: Mega Touch is no longer available at our suppliers. Please be assured that we have contacted alternative sources and regrettably we were unable to obtain your item.".



The original price was £7.95.



This all seems very dodgy

weaver

gotta say Im pleased with my order - came within a week - not like woolworth placed at same time and still waiting - stock now not available until the 18th - want it for christmas - some hope ( I had to email to ask about this )

Money_maker

Following my earlier post (wii controller ordered 30/11), I contacted them. Have received 4 responses (!) with the latest email today advising my item has been despatched.

Shoddy service but looks like it pays to chase them up.

susanwatt

Just been appalled by Zavvi 'customer service'. I ordered an item online and a completely different item arrived (admittedly promptly). When I phoned to query this I was told I *must* have ordered the wrong item! No apology whatsoever. Last time I shop there.

TheBadgersDen

Zavvi Delivery is Shocking, Items in stock never get posted. I would guess they try and sell Items they don't have in stock. Once they have a large enough order then they buy it. So delivery is often weeks (or even months Later).

curlyforever

I ordered a ps3 in good time for Christmas to make sure it was in good working order for my son's Christmas present. It was couriered in very little packaging and not surprisingly was not working! I haven't been able to send it back since!!! Emails go un-answered and I did make contact over the phone and it was arranged a courier would collect today (because of the price of the item) but I was told they would email me confirmation(they didn't!) and no-one came today. What a time waster and what am I to do? I had even sent a letter in advance to Customer Services as I smelled a rat and to see if they would do something and have got knowhere!!! At the moment I'm looking at the best part of £200 I'm trying to recoupe! Also they are getting a bargain with all the phone calls I've made charged at 5p a minute! Help, close them down!!!!!!!!!!!!!!!Like most people, I can ill afford to splurge that kind of money. They can't be a legitimate company!!!!!!!!!!!