Problems with Zavvi. Anyone else?

eklynne

I was wondering if anyone else has been unhappy with the service of Zavvi recently. I have ordered 5 things (luckily nothing too expensive) in the past 3 weeks and have received nothing at all. I have sent emails but had no response. Going to phone tomorrow but wanted to know if anyone else has been having similar problems or I've just been really unlucky...

readalot_2

I ordered World at War following a recent post on this site. It was dispatched the next day and delivered today.

Photojonic

I thought I was having a problem with Royal Mail... now having seen this thread I'm not so sure...I ordered Tropico III from them on 19th Nov, I received notification that it had been despatched on 20th Nov. I've still not received it. I rang them on 4th Dec to say it hadn't arrived. I received notification that the replacement had been despatched on 7th Dec. Really hoping it arrives this time or by the time I've waited the 10 days before contacting them again it'll be too late to order from someone else to get it in time for Xmas... and it was supposed to be my 'winter play it on a cold dark evening game' :mad:

eklynne

Update :
my RC helicopter arrived just there, ordered on 29th of November, so 11 days to arrive even though I got a dispatch email the next day? Seems quite a wait. Hopefully the other bits and bobs will start to trickle through now. Still no replies to emails. Can't say I'm impressed with this lot!

Photojonic

eklynne wrote: »

Update :
my RC helicopter arrived just there, ordered on 29th of November, so 11 days to arrive even though I got a dispatch email the next day? Seems quite a wait. Hopefully the other bits and bobs will start to trickle through now. Still no replies to emails. Can't say I'm impressed with this lot!

Is there a post mark or anything on it to date when it was sent?

MrsBartolozzi

I've ordered a few things from them in the last couple of weeks and found their service to be pretty good. One item might have been delayed as they were awaiting stock, but I got an email telling me so within 24 hours of ordering and the item was with me 3 or 4 days later. I had been ordering mostly in the evening and receiving within 5 days of ordering which is I suppose 4 days really.

I did read over on the ebay board that there have been problems with postal deliveries from November in the Warrington area - maybe in your area too?

clairibel

I had to wait 2 weeks for my horrid henry dvd and i'm still waiting now for another CD i ordered a bit ago and i know others have recieved theirs already...and i have had the despatch emails

Seems to be zavvi are very slow, with the horrid henry dvd they offered it for sale then sent everyone emails to say they were waiting for delivery from supplier.

me_eevie

I ordered an Xbox 360 game from Zavvi on 6th December.

Today (4 days later) I received TWO identical parcels. The delivery notes enclosed in each parcel have the same order number and I have only been charged once.

I will of course return one of the games :T

Helix

They do come from jersey so that adds an extra few days onto the delivery times.

abacab

I've ordered 3 items in last 2 weeks.
All supposidly in stock and "USUALLY "dispached within 24 hours.The first two delayed by 3 days,the second of which arrived today,2 weeks after ordering.
The third 24 hour order was placed last sunday,the 6th"awaiting dispach"
Well [EMAIL="bl@@dy"]bl@@dy[/EMAIL] well dispach it then.

MrsChips

I ordered the Lips Number Ones game from Zavvi over 2 weeks ago it wasnt until I contacted them by email to ask where it was that they decided to tell me it was out of stock! Because I had ordered from Zavvi I missed out on loads of other great deals for this game including one for the same price but with FREE Microphones.

The strange thing is it is still showing in stock on the Zavvi site.

If your waiting for an order I would suggest contacting them asap