Beware of Parcel monkey

Tara100

Just thought I should let you know that Parcelmonkeys T&C's have changed, and you could be stung for a £10.50 surcharge!

When placing a booking tonight, I had to tick the usual boxes stating that I agreed to terms and conditions / that the item I was sending was not on their prohibited list, and then there was a new box to tick....

It says that by ticking the box, you agree to paying a £10.50 surcharge if the sender or recipient is not at either address when the courier calls. If you don't tick the box and agree, you can't continue with the booking. (They do not accept paypal anymore and take credit cards only - I presume they can automatically surcharge that way)

Hence I closed the page and will be going elsewhere. I have used these guys many times over the last couple of years, but they have lost my custom for good.

Watch out folks!

p.s
I noticed tonight that they have removed themselves from TopCashBack too - not that getting the £1.00 cashback was ever easy anyway - They still owe me a few quid this way.

lovinituk

Tara100 wrote: »

there was a new box to tick....

It says that by ticking the box, you agree to paying a £10.50 surcharge if the sender or recipient is not at either address when the courier calls. If you don't tick the box and agree, you can't continue with the booking. (They do not accept paypal anymore and take credit cards only - I presume they can automatically surcharge that way)

Wow, that's terrible! I can understand it if you are not there when they come to collect but how on earth can anyone guarantee the recipient will be in?! I've used PM regularly for over a year now but with that condition in place I won't use them again. I'll just pay a little more and use Parcel2go instead from now on.

Tara100

lovinituk wrote: »

Wow, that's terrible! I can understand it if you are not there when they come to collect but how on earth can anyone guarantee the recipient will be in?! I've used PM regularly for over a year now but with that condition in place I won't use them again. I'll just pay a little more and use Parcel2go instead from now on.

I'm gobsmacked to say the least, and hunting down couriers as we speak.
I suppose the surcharge will be a nice little earner - it's more than the courier booking cost! Like you say, how can you get the recipient to stay in all day?

I had a bad experience with Parcel2Go, and that's why I moved over to Parcelmonkey (they totally ignored my compensation claim and wouldn't reply to mails and fobbed me off on the phone - I'm still owed £40.00)

Oh fun and games!

bylromarha

Tara100 wrote: »

I'm gobsmacked to say the least, and hunting down couriers as we speak.
I suppose the surcharge will be a nice little earner - it's more than the courier booking cost! Like you say, how can you get the recipient to stay in all day?

I had a bad experience with Parcel2Go, and that's why I moved over to Parcelmonkey (they totally ignored my compensation claim and wouldn't reply to mails and fobbed me off on the phone - I'm still owed £40.00)

Oh fun and games!

Whatever you do, DON'T go to payperparcel.

V bad experience here, and when I started my thread, seems that I wasn't the only one who'd experienced their poor CS.

dutchie

Tara100 wrote: »

When placing a booking tonight, I had to tick the usual boxes stating that I agreed to terms and conditions / that the item I was sending was not on their prohibited list, and then there was a new box to tick....

It says that by ticking the box, you agree to paying a £10.50 surcharge if the sender or recipient is not at either address when the courier calls. If you don't tick the box and agree, you can't continue with the booking. (They do not accept paypal anymore and take credit cards only - I presume they can automatically surcharge that way)

Odd, as I dont get that tick box.

I havent used Parcelmonkey for a while, but did about 20 times last year, without any problems. Bit worried about using them again now I hear all these problems.

macfly

Your current post is fair enough. But not everything written about parcelmonkey is lies. Like every other courier, you had a nightmare winter. Unlike the others, no interest in sorting them out.
Each to their own - but I wouldn't use your company again.

Tara100

Next_Day wrote: »

The simple answer Strapped is I got chucked off due to defending my business against lies.

I would love to post more but can't as people see it as looking for business

As you can see I have only posted today to defend a potentially damaging situation and I will no doubt find these posts removed very soon.

Matt I am disgusted and very angry with your response to what ACTUALLY HAPPENED LAST NIGHT WHEN I TRIED TO MAKE A PARCELMONKEY BOOKING.
I couldn't give two hoots what you think about me, but DO NOT insinuate that my truthful statement is anything other than that.

On making the booking, I had 5 booking options - I chose to book 'PARCELMONKEYS OWN RATE NOT NIGHTFREIGHT, NOT CITYLINK OR PARCELFORCE (Why would I choose the dearer shipping costs when Parcelmonkeys own rate was the cheapest and Next Day?)
Are you so deluded as to tell me I chose a service I would not want to use, and pay three times as much money? Please, get a grip man!
I'll say one thing, you guys are hot enough to act when a complaint is made on a public forum.....I see you have made sure that the surcharge tick box has now gone. I have just pulled up my quote from last night, and surprise surprise, the tick box has disappeared. Quite laughable if it wasn't so pathetic.

I would also like to ask, no demand, that you do not private message me again asking me to go back and change my post just so that your company can look better - who the hell do you think you are?! I will not change my post to suit you and turn a truth into a lie.

You can blather on all you like and whitewash away regarding this mail; there are too many folks who know what ParcelMonkey is all about without my twopennorth ever again.

Tara100

How interesting - the surcharge box is now back and as I've already stated, I chose the cheapest 'ParcelMonkey' shipping option, and on the next page, there is the surcharge box.

Can someone else please go onto the PM site (now, not tomorrow though) and get a shipping quote?
If it helps, I entered a weight of 16.5 kg, Size: 73cm x 23cm x 83cm to be sent within the UK.
On the next page, just click on the 'buy now' for the top £6.85+vat Parcelmonkey option, and then on the next page, fill in the collection / delivery addresses (use any made up address as you won't go any farther) then proceed onto the next page, and voila, there is the surcharge box that I am supposed to be lying about :rotfl:

Now, I do have a theory....... The surcharge box 'reappeared' after midnight. The surcharge box was also there after 12am last night too. It could be that it isn't there 24 hrs of the day (how so? I don't know, it's just a theory)
Either way, it's there right now, and you can't make a booking unless you tick that box.

I'm just about to post some screenshots......back in a minute.

Tara100

Matt at Parcelmonkey seems to think that when making my booking, I would have chosen the bottom option - Nightfreight at £15.49+vat, over the top option of £6.85+vat. As I wanted to post an ebay item, with the shipping costs paid by the buyer of £8.50, why would I want to pay double that and lose a tenner??

Anyhow, below is the screenshot of the infamous (and some say non existent) £10.50 surcharge box.
As said in my last post, I got to that box purely by choosing the cheapest shipping option (when I've used the 'Parcelmonkey' own brand option in the past, the courier was always CityLink)

p.s
Does anyone know how you close a PM account? Just been and looked, and can't see how it's done.

terra_ferma

I'm not biased in any way for or against PM, as I mainly use RM for small packets at the moment, but like I'm sure many other potential customers I find the behaviour of this company appalling.
A company who comes here without permission from MSE, after being banned previously, just to call a poster a liar, is not one I'd want to use, personally.
Even if Tara was a liar and a competitor in disguise it would still show poor judgement, but when she can actually post an image and prove without any doubt that she is right, it makes PM look like really bad.
From a business point of view I'd call this behaviour commercial suicide.