Consumer Rights Mini-Guide Discussion Area

[Deleted User]

It's clearly not currently fit-for-purpose, the car dealer doesn't sound as if they'll be making any serious (or costly) attempts to fix the problems either.

Demand your money back.

Workinggirl_2

I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.

pogofish

Workinggirl wrote: »

I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.

What on earth has this got to do with the Mini-Guide..?

wealdroam

pogofish wrote: »

What on earth has this got to do with the Mini-Guide..?

Is that your attempt to comply with:

MSE requests you give new posters a chance! Please be especially nice.

Valli

Workinggirl wrote: »

I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.

I rather think you've been fobbed off


When did you buy them?
How did you pay for them?
When did they break?
How much were they?

pogofish

wealdroam wrote: »

Is that your attempt to comply with:

What's not nice about picking-up a thread hijack/encouraging them to post appropriately?

After all, Newbies are more informed about this matter than almost any other poster.