How to make sure you get your Soap & Glory Hatbox OOTW!

loupee

I'm currently an SA in boots but can only speak for the store i work in as I know it varies widely! We generally take returns of goods as long as they are re-saleable, offer an exchange or refund, and do not always require a reciept. If you ask to speak to manager if the SA is unable to do it, they generally like to sort things out so that CS are not hearing bad reports about their store (even though it infuriates and undernines SA's who are following the rules they have been given!)
Also remember that the xmas temps a generally not authorised to do refunds/exchanges and this may be where some confusion can be caused.
It is advertised in store, the last day to order for store collection is 17th December, home delivery is 21st or 22nd(next day delivery)
Larger stores will be currently getting at least one delivery a day, and all previous OOTW have had further delivieries after the first one.
Many SA's are lovely, nice people, others are grumpy and useless, but that is human nature, and the nature of retail. If you experience bad customer service, don't be afraid to tell a manager, you can be sure the SA will hear about it, on the other hand if you do recieve great service that is something we hear about far less!
I think any store would prefer to sort issues out themselves rather than hearing about it from CS.
Also please don't try and knock us SA's over while we try to fill the shelves for you :rotfl:
I hope you all get everything you are wanting!

pretzelnut

loupee wrote: »

Also please don't try and knock us SA's over while we try to fill the shelves for you :rotfl:

:rotfl::rotfl::rotfl:

You mean your gonna be daft enough to stand in someones way :rotfl:

If i were you i'd duck for cover as soon as the doors begin to open.

loupee

princesswoo wrote: »

:rotfl::rotfl::rotfl:

You mean your gonna be daft enough to stand in someones way :rotfl:

If i were you i'd duck for cover as soon as the doors begin to open.

I actually don't start til 10 that day, but I'll be early!

Narva

can someone please pm me and tell me what the "offer" is please, i am really confused!!

c_l_a_i_r_e

Narva wrote: »

can someone please pm me and tell me what the "offer" is please, i am really confused!!

The offer is this set, which according to various sources will be reduced to £20 as the OOTW on the 18th December:D

LegalBlonde

boooooooooooooooooooooooooo i really really really want one of these and have been waiting all season for them to go on please please please please let me get one i want everyone else to get them as well but i hope there aren't greedy ebay traders at my local store :(

Pocoyo

I will be queueing at 9am for this. :j
I'll hang on to my Boots giftcard.

LegalBlonde

Does anyone know, does it start at midnight online?? That might be a better bet. Or I might brave the store....not really sure what to do for the best

LegalBlonde

I know it won't be but can you IMAGINE if it was 3 for 2 LOL £150 worth of S and G for £40 .....sigh......I know I have just posted about greedy people LOL LOL but a girl can dream!

on-the-count-of-three

LegalBlonde wrote: »

Does anyone know, does it start at midnight online?? That might be a better bet. Or I might brave the store....not really sure what to do for the best

Hmmm, it's a bit hit & miss.
They start to update their offers at midnight, but the website often plays up, or you just get a holding page, ..or you could get lucky.

Have an afternoon nap & start to camp out a midnight.