o2 bb problems

barjam_2

i've always been pretty happy with o2 bb up until my router lost all power in oct they replaced router then thats when problems started its as if it keeps disconnecting but they've done checks and they cant seem to fined the problem they even replaced router again as they said the router wasn't responding to them when they were trying to do things from their end. over the weekend i hooked up a netgear router and the same things happen so i dont think its the router, there are 3 laptops being used and we all know when its gonna go off we just end up asking each other "is yours running slow again?" just b4 it goes off :mad: what i really want to know is before i phone them again is anyone else having problems with o2 its driving me nuts!

captainhaggis

Go to the main socket in your house and unscrew the front. Plug the router DIRECTLY in to the socket that hides behind that and see if you still have the same problems...... Report back.

When your last router lost power, could it have experienced a 'surge' that also damaged your phone line?

The above will determine if the line is fooked.

barjam_2

thanks captain haggis thats already been done to be honest i've left it like that so each time i get on the phone to them when they ask me to do that i can say "its like that now" also change the filter

kwikbreaks

If it's disconnecting then it isn't an O2 issue it's something wrong with your line or internal wiring.

Post up the connection statistics - there may be a clue in there.

Do you have phone extensions?
If so..

• Are any of the extensions the plug in type?
• Have you removed your ring wires on hard wired extensions?

spike7451

Have you tried a different power adaptor or power socket?
A mate who I worked with at NTL had a fault call,he got everything replaced,still did'nt work.Then it was pointed out the one thing not replaced was the modem power adaptor,replaced that & it worked! It's the one thing people overlook when something goes faulty.

captainhaggis

barjam wrote: »

thanks captain haggis thats already been done to be honest i've left it like that so each time i get on the phone to them when they ask me to do that i can say "its like that now" also change the filter

In which case it sounds like htere's a problem with the line. I can think of no other likely cause.

Is the router connected directly to the socket (via a filter, of course (I also assume you've tried a new one of these?)) or does it go through an extension ?

barjam_2

no phone extensions, also my post should of read changed filter rather than change filter, i will try another power adaptor also plugged in a different outlet, i'l see how it goes (as spike7451 suggested) not sure how to post connection statistics kwikbreaks i'm thinking more of it being a line problem cos they also said something about noise on the line,but they done something with it which they said shouldn't alter speed etc...

cargo

Hi


Does your Netgear router disconnect after the connection as been idle for a while or does it disconnect while in use?
I only ask as I am on o2 and also had good connection for months and then for some reason over night the router would disconnect. If you logged into the router it said it was still connected.
I used to release the address and it would work again.

If this describes a similar problem that you are having I did find a fix for it.
Since applying it as never disconnected 4 weeks so far.

kwikbreaks

If you are using the O2 Box 2 you get the stats by...

Clicking http://192.168.1.254

Login as SuperUser - the password is the serial number of your O2 Box

Click Broadband connection
Click View more on the connection which shows as being active
Click Details (at top right of page)

Copy the details and paste in below. Here are mine...

Link Information
Uptime:2 days, 15:57:17
DSL Type:G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:1,321 / 10,829
Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00
Output Power (Up/Down) [dBm]:12.0 / 19.0
Line Attenuation (Up/Down) [dB]:20.5 / 37.0
SN Margin (Up/Down) [dB]:5.5 / 4.5
Vendor ID (Local/Remote):TMMB / BDCM
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):85 / 0
FEC Errors (Up/Down):89 / 2,303,065
CRC Errors (Up/Down):89 / 310
HEC Errors (Up/Down):19,440 / 232

What I'm interested in seeing is the sync in relationship to the attenuation and the error stats.

With no extensions you have eliminated the major cause of problems so if it is still dropping regularly it could be a line or filter problem - are you 100% sure nothing else is connected to the phone at all (eg burglar alarm - the installers often connect these in directly)

If you are using the Netgear...

http://www.kitz.co.uk/adsl/frogstats.php

barjam_2

this is as far as i can get cant find as much info as you had shown

Link Information
Uptime:0 days, 17:31:08DSL Type:G.992.5 annex ABandwidth (Up/Down) [kbps/kbps]:1,196 / 6,164Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00






cargo i dont have netgear connected now but i did notice in the mornings after being idle i had to switch off then on again as it wouldn work what was your fix as i dont mind using the netgear if thats what it takes,,i did try ring o2 last night but after hanging on the phone for 45 mins i gave up will prob try again today

C_Mababejive

ADSL Link Downstream Upstream Connection Speed 1513 kbps 1148 kbps Line Attenuation 47.0 db 28.1 db Noise Margin 26.4 db 7.6 db
I currently have the above stats on a netgear DG834GT router on O2 BB.

It does resynch at higher speeds so this is a lowest point IYSWIM

I think i have noise,technical issues. Even with two filters on the phone line,there is still some hissing and its a normal corded phone.

I need to work on it.

According to charts/distance etc i should be able to achieve at least 4 to 5 Mb

Does this look noisy?

DMT tool is currently showing SNR peaks as high as late 40s/nudging on 50 db