Amazon Warning!!!

competitionscafe

Microsoft sued this guy for $1 milion (settled out of court) for selling pirated /illegal software but it didn't stop him from embarking on a careeer of scamming!
http://www.webcops.net/just_think_media_spam_scams_8001.html

(Currently has at least 2 lawsuits against him including one from Oprah)

Paul_Varjak

Hi Paul,
I have accidentally posted the Promo disc to you. Very sorry for the
inconveniences.
I have run out now of the Home Premium Upgrade Family Pack and waiting for
the delivery of a new stock now it should be at the end of next week.
However meanwhile I will issue a Full Refund for your peace of mind, and
will post a replacement next week if still required
The refund will take 5-10 working days to appear on your bank account.
Please let me know if this offer is ok with you.
I'm here to help.
Kind Regards, Francesca

Paul_Varjak

I accept an offer of a refund. I will be checking with Amazon TODAY to ensure that you have instructed them to issue a refund.

I did ask for your address so that I can return the fake product to you. I have checked with Microsoft and the disk is definitely a fake; it is not a promo.

The negative feedback I have provided about your supply of a fake product will remain until you provide a verifiable return address for the fake product. As you have exhausted your current supply, you will certainly need the disk's return so that you can take up any issues with the supplier of the fake disk.

biscit

Amazon Marketplace is just a marketplace, like ebay. Sellers are only vetted in the form of feedback.

faevilangel

From what i gather, you're not allowed to send fake goods back to the seller (it's illegal to do this), you need to get it verified by trading standards of a MS "expert" then get TS to write a letter or something ...

TS will then dispose of the product (I know this from paypal / ebay)

Paul_Varjak

Dear Mr. Varjak,
My name is James Brazil and I represent the Executive Customer Relations Group within Amazon.co.uk and in this capacity, your correspondence has been brought to my attention.

I am very sorry to hear of the issues you have experienced regarding the software purchased from the seller 'tvc9uklimited' in your order # xxx-xxxxxxx-xxxxxxx.

Sellers are not permitted to list and sell counterfeit goods on the Amazon.co.uk Marketplace platform.

Amazon.co.uk is not directly involved in individual transactions made from third-party sellers. However in the event that a transaction is not completed successfully or a seller does not satisfactorily resolve a buyer's issue, buyers can file a claim under our A-Z Guarantee.

Considering the fact that the item received was deemed counterfeit, I am happy to submit a claim on your behalf. A copy of the claim details will be automatically emailed to you at [EMAIL="xxxx@xxxxxx.xxx"]xxxx@xxxxxx.xxx[/EMAIL].

Claims generally take from 1-2 weeks to investigate. You will receive an e-mail notification when our investigation is complete. If your claim is successful, the refund will be credited directly to the bank account associated with the payment card used for the original purchase.

You can track the processing of a claim by following these steps:
1) Go to Amazon.co.uk and click "Your Account"
2) Click the "View Older Orders" link under the "Orders" section.
3) Locate your order # xxx-xxxxxxx-xxxxxxx and click the "View order" button.
4) Click "Problems with this order?" button.

On the resulting page, you'll see the status of your claim.

Please be assured, the type of seller activity outlined in your email is not tolerated by Amazon.co.uk. Any issues such as that which you have described, are brought to the attention of the appropriate department within Amazon.co.uk. This team deals with possible violations of our policies and ensures that appropriate actions are taken against sellers that do not abide by the terms and conditions of the Participation Agreement.

I have requested that this department thoroughly investigate the matter which you have raised.

Please know that for account privacy reasons, we cannot disclose the outcome of any investigation we may perform.

I regret that you have found this shopping experience disappointing. Even though your purchase was made from a third-party seller, we can see that it may influence your decision to visit our website again. I hope the issue will be resolved shortly.

If you have any further questions, please do not hesitate to contact me again. You can do so by replying directly to this email and marking your correspondence to my attention. I will endeavour to reply at my earliest opportunity.

Regards
　
James Brazil
Executive Customer Relations
Amazon.co.uk
http://www.amazon.co.uk
==========================

Paul_Varjak

Dear Paul Varjak,
Greetings from Amazon.co.uk. We are sorry that you are having problems with this order.

This e-mail confirms that an Amazon.co.uk A-to-z Guarantee claim has been filed for order ####-#######-####### because the details and/or condition of the item(s) were not as described.

Your comments were "The customer received a counterfeit item - "The Windows 7 family pack I received today is counterfeit - no hologram on disk and invalid product key." ".

When an A-to-z Guarantee claim is approved, Amazon.co.uk reimburses you based on your original method(s) of payment. You can check on the status of a claim by visiting Your Account. In the "Where's My Stuff?" section, select "Orders placed in the last 6 months" from the drop down menu and then click the "Go!" button. On the following page, click on the "View Order" button for this transaction. From this page you may click on the link for "Problem with this order?" to review your A-to-z Guarantee claim status. If a reimbursement has been processed, you should see an Important Message listed at the top of the order summary page.

If your seller directly resolves your problem, please let us know by replying to this e-mail and placing an 'X' in the box below.

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[ ] I would like to withdraw my A-to-z Guarantee claim for Order #xxx-xxxxxxx-xxxxxxx. If this A-to-z Guarantee claim has already been reimbursed to my credit card associated with this transaction, I authorise Amazon.co.uk to recharge my credit card.

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We expect all sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their seller where possible. The A-to-z Guarantee exists as a final resort for buyers who have not been able to find a satisfactory resolution, or in cases where a seller is unwilling to engage in correspondence with the buyer.

Our Guarantee claim specialists will review this matter on your behalf. Most claims for reimbursement are resolved within 1-2 weeks. We'll let you know what we conclude as soon as possible.

Best Regards,
Amazon.co.uk A-to-z Guarantee Service http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571

Paul_Varjak

I just wish all companies were as easy to deal with Amazon! Full marks to them! Abbey National plc could certainly learn something from Amazon's customer service!

Paul_Varjak

A-to-z Guarantee Claims

Current status: We are investigating your claim and expect to reach a decision by 17 Dec 2009.

Reason for claim: Order contained incorrect/defective/damaged items
Details: Item condition/details not as described

Date filed: 3 Dec 2009
Expected resolution date: 17 Dec 2009
(Return orders may require additional handling time.)

Paul_Varjak

1 out of 5: "Software not as described. Looks fake."
Date: 3 December 2009 Rated by Buyer: Max's Second Hand Store