We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Avon Hints and Tips (Part 3)
Options
Comments
-
I dont see her. She either writes on the form in the book or its her kids who come to the door.
You will always get customers who are rude however that doesnt mean that the Avon lady should not put in any effort for a regular customer.
If you have customers who order from you but not everytime, they might do if you gave them eye to eye contact when delivering a book.
I am not interested in her personal life. She has choosen to do a job which means she needs to come to my house. If she cant do that or cant be bothered, Im not sure why she would do it. Fair enough if I only ordered £1.50 every time, but I dont. Not once has she bothered to knock on my door and say "Hi, my name is Angela".
Yet she expects me to go out of my way to find change, be in on the day SHE wants me to be, not once but twice a campaign, to not be able to keep the book, to only have the book for 2 evenings......etc.
I dont think Sainsburys expect all that from me when I bother to go to their shop, so I really dont understand the selfish attitude.
Its things like that that does result in orders been canceled and customers been lost.
She hasnt turned up this week so I wont be ordering anymore.
Good for you. She doesn't deserve youLife is not the way it’s supposed to be. It’s the way it is. The way you cope with it is what makes the difference.0 -
angelsmomma wrote: »I have had an empty box delivered a couple of times too. I knew as soon as I picked it up it was empty, it makes you wonder who packs this stuff
Did wonder when I posted whether I'd phrased it correctly. Sorry, the 'empty box' was actually a product box i.e. an eyeliner. Particularly stuck in my mind because it was my first ever delivery and when I rang the customer to tell her what had happened she was really disappointed as it was a product she'd been trying to get hold of for months (since her last agent let her down) and she was sooooo looking forward to receiving it. Sod's law, it's now been discontinued anyway! :rolleyes:
As for who packs the boxes, could be wrong on this but seem to recall reading somewhere (and it seems to make sense when you open the boxes) that the Avon boxes are actually packed by machine - yes/no? Anyone know for sure?Make the most of everything in life (especially Avon)
0 -
Ok Homemade I have had a think. If you dont ever see her then write her a note with your requests at the bottom of your next order form that way you can get your point across. The other thing to consider is is not everyone finds talking to people easy. I have a friend who a few years back did Avon and she has severe anxiety so she was not one to really engage with or talk to customers much (although she did do all the delivering herself it has to be said.) She wouldnt mean to be rude or anything but she does have a real problem with talking to people.
Me personally I dont have that problem whatsoever and I enjoy the relationship I am forming with some of my customers but that is just me!0 -
Yes they are packed by machine - which is why there can be so many errors sometimes. They go along a conveyor system, and the products come down shoots. So when you are missing items from a delivery - it is because they got stuck and didn't make it into the box, and when you get extra products, it because one of your products "freed up" a stuck product. Someone must have got very lucky once, as I was missing a £20 playboy watch once, which I assume must have ended up in someone elses delivery!Avon Lady since 2009 - I help on the Avon hints & tips thread to help other reps/new sales leaders as I was helped so much by it when I first started out :A0
-
You really have a downer on her don't you!
If I deliver an order to someone, I leave the book with them, and a week later I collect the book back - most of my customers leave them on the doorstep, but some forget. So sometimes, I do end up disturbing them twice.
A lot of reps re-use the book - that is why they need it back (because they cost us money). The right change does make things easier, as we are not shops and if everyone pays with a £20 it causes us problems. She may only leave the book with you for two nights as she may need to pass the book on to someone else the next day. Most reps try to deliver as many orders on the same evening or whatever, as it is difficult (and expensive if you use a car) to keep going back. Also, many reps have kids and jobs to fit things around.
Personally, I think that you are being harsh on her - for most reps, Avon is just a way to earn a few extra pennies for treats for the kids or whatever - unless you have got a fantastic round, then you don't earn very much at all. The whole point of Avon is that it can fit around our lives - rather than our lives fitting around Avon. If you don't like the way she does things, speak to her - if she won't (or can't) change things to suit you, then use the website, or try to get another rep. Sorry if that sounds harsh, but all of us do the best we can for very little thanks and money. Whatever we do will not be right for somebody - but unless people tell us, we don't know and can't change things. A lot of my customers would think that I was a complete wierdo if I knocked on the door just to give them a book, they would be annoyed that I hadn't just pushed it through the door (and so would I to be honest!). Most of my customers would prefer a text message or a note rather than being disturbed on the phone or in person. So, in a lot of your preferences, you seem to be quite unusual - but your rep will not know this unless you tell her
The op puts money in the reps pocket. How dare you say she has a downer on her. If people sell to you its up to them to persude you that what they have is what you need. Not what they have is when they can be botheredLife is not the way it’s supposed to be. It’s the way it is. The way you cope with it is what makes the difference.0 -
Money_maker wrote: »I have one of these, night shift worker.
I'm on C3/2 at the mo. Dragged DS1&2 out into the snow on thurs to drop off brochures. DD1 (21 months) was pulled along on the sledge! Got several strange looks by folks who originally thought DS1 was pulling a doll along. She lay there looking remarkably like a cactus (DS2' s words) then fell asleep after 10 minutes. A mile or two later, we had delivered all but a couple of brochures.
My problem now is that I have to go round on monday to collect and we've had an awful lot more snow since then...
Wish you had a photo to post up!Sounds a great scenario (for the onlookers) - good luck next week collecting.
As for being in bed at 11.30am - the customer of mine that I was referring to is deffo not a night worker (or worker at all to the best of my knowledge) - just got a 'bad back' i.e. problems getting it off the bed. I deliver to a couple of council estates and sometimes do wonder at their orders. (Also have to bite my lip sometimes when they flippantly turn round to me and tell me they can't take delivery of their order until ..(y)...day (particularly irksome when they've just told me that ...(x)...day is the day they want delivery :mad:)
I do deliver to one shift worker but make sure I email her to arrange delivery, which works a treat. Am going to try and get email details for as many customers as poss to cut down on unnecessary journeys.Make the most of everything in life (especially Avon)
0 -
The antler jaquard bag is now £17.50 in sales booklet. Customer paid £20 with fixed discount in camp 1. As customer wants to use bag while waits for missing strap... should I order another one for £17.50 (not fixed discount?) hoping it comes with strap and then return it without the strap and then claim credit for the 20 one? Very confused!!!0
-
Thanks, Homemade, for taking the time and trouble to give us your customer feedback. Could be wrong but pretty sure most of the contributors on these Avon threads are reps/agents and it's great to actually get some feedback from an actual customer.
I do try and make sure that I'm as unintrusive as possible i.e. I do realise customers have lots going on in their lives too; and - as you say - I feel the onus is on us to 'serve' our customers and not for them to fit in with us to make our lives easier. Having said that, we really don't earn a great deal doing Avon so it's just nice for common courtesy and consideration to prevail on both sides.
Personally, I do like the various characters I meet along the way and try my best to remember anything significant that they've shared with me. Sometimes though we're rushed to fit it all in too and we need to remember that we are in some small way providing a 'service' and 'service with a smile' is not a well known phrase for nothing.
Does sound to me that if you like Avon products but not your rep's modus operandi then you either have a civil but frank discussion with her to see if you can come to some agreement as to what is acceptable between you (if she's any sense then to keep a good customer she will be more than happy to accommodate you) or go on the Avon website and request to be contacted by another rep. Of course, another option would be just to order your things online - using Quidco will give you 10% cashback, which will offset the delivery charge, larger orders are delivered free and occasionally all deliveries are free.
Good luck!Make the most of everything in life (especially Avon)
0 -
Sorry for diverting the thread further but have a query, which hopefully some of the 'professionals' will be able to answer....
There are Avon reps in abundance in my area so lots of competition. A few of us are thinking of covering for each other to make sure our customers are looked after whilst we go on holiday/in hospital, etc., etc. Exact details are yet to be figured out (sure there may be more queries later) but first off:
If I were to cover another reps area on her behalf it would obviously be easier for me just to order the extra books needed on my account. Would there be any downside to the 'absent rep' for not actually ordering books for an odd campaign?
Sorry if that's a stupid question but our Sales Leaders are quite a way away and seems easier just to organise it between ourselves.
Any pros/cons/tips?Make the most of everything in life (especially Avon)
0 -
If a rep doesn't order any brochures (if they place an order - even if its just for order forms to keep their account active), then you will sent one brochure at a cost of 55p - but you can return it (using the code for delivered & charged, but not ordered).
But - the rep in question would probably be best ordering brochures for a campaign further ahead (so instead of ordering the brochures that are red, order the next ones down) - that way they have got the books ready for when they carry on - and there will be no problem with their account as there has been an order.Avon Lady since 2009 - I help on the Avon hints & tips thread to help other reps/new sales leaders as I was helped so much by it when I first started out :A0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards