Boots Grabbit Bargains part 2

kathe333

Sorry to hear about your bad experience today Kylie. If I was youI wouuld get straight on the phone to CS and also to the manager of the store. Did you get the SA's name? Do not let this drop and keep your chin up!

Kylie

kathe333 wrote:

Sorry to hear about your bad experience today Kylie. If I was youI wouuld get straight on the phone to CS and also to the manager of the store. Did you get the SA's name? Do not let this drop and keep your chin up!

Thanks, I will write a letter - I shake too much when I think about it - I would be hopeless trying to explain everything on the phone.

I got the SAs name and even some of the things she said to me. It was really quite shocking. I never complain and I hate confrontation so normally I would have just run away immediately. But since I took my lunch break (never happens) drove all the way to Boots and I had checked with CS already, I tried to reason with this woman. WOW, what a mistake.

The most incredible thing was the SA and another woman literally "ganging up" on me right in the store!

I have never experienced anything like this - or even seen or heard about such a thing happening. I am still shaking just typing this. My stomache has been in knots since it happened - 4 hours ago.

peanutpie05

Kylie wrote:

Thanks, I will write a letter - I shake too much when I think about it - I would be hopeless trying to explain everything on the phone.

I got the SAs name and even some of the things she said to me. It was really quite shocking. I never complain and I hate confrontation so normally I would have just run away immediately. But since I took my lunch break (never happens) drove all the way to Boots and I had checked with CS already, I tried to reason with this woman. WOW, what a mistake.

The most incredible thing was the SA and another woman literally "ganging up" on me right in the store!

I have never experienced anything like this - or even seen or heard about such a thing happening. I am still shaking just typing this. My stomache has been in knots since it happened - 4 hours ago.

Kylie - so very sorry to hear what a rough time this woman gave you. I can't add much more except to assure you that this woman and her 'friend' were so far out of line ... she should be brought up in front of her manager for that kind of behaviour. Agree that you should contact CS ... I also think you should phone the store and try to arrange to meet with the store manager to discuss. I know you said you were shaking and would find it difficult ... but it might be a good thing for them to see how badly this has shaken you up iyswim.

I hope you feel a bit better about it all tomorrow ... I know how upsetting it can be when people behave so rudely for no reason .. she'll get her come-uppance I'm sure

all the best, xxx

bedshaped

Kylie, Sorry to hear about your ordeal today. If you're still upset, phoning would be the best thing to do. If its obvious you're upset when they talk to you they will take it far more seriously and possibly they will sendyou a giftcard by way of an apology (usually to get you back into the store again so don't forget to tell them that it put you off going there ever again!)

I hope you feel better soon! That SA and her colleague were bang out of order.

hannah2082_2

Poor you Kylie - yes definately phone and tell them what happened - I would definately think that they would sent you a giftcard and the SA would be disciplined. Them you can spend the giftcard on treats and feel better.

LilacLillie

That I won't be using. 3 No 7 Stay perfect 200 points on mascara, use by 15/08/06........................and 1 £20 off at Boots Opticians, use by 04/07/06.
Pm me if they are of any use to you.
LL

deb

chelle - what is the offer with the botanics/haircare you rererred to? thanks

grimelda

I used the Lancome sample voucher in Brent Cross Boots. The nice SA gave me two 5ml samples, one 15 SPF and one 30 SPF. In case anyone is headed there, both of the AC machines are out. Couldn't find a third.

Kylie: Sorry to hear of your experience. I, too, would recommend calling or writing to CS.

Liverbird

There is currently a voucher in the ACM for 200 pts when you buy BOOTS eye drops, any drops except antibiotic ones. This range is currently BOGOHP.
I bought 2 eye brightening/soothing drops for £2.69 and £1.34HP. The glitch is giving you 200 pts for each item, so I paid 3p for 2 lots. Handy to have in in the hayfever season.

80934

grimelda wrote:

I used the Lancome sample voucher in Brent Cross Boots. The nice SA gave me two 5ml samples, one 15 SPF and one 30 SPF. In case anyone is headed there, both of the AC machines are out. Couldn't find a third.

Kylie: Sorry to hear of your experience. I, too, would recommend calling or writing to CS.

I used the Lancome voucher today and received a single 1ml sachet - it was not worth the bother of collecting!!

Hope others have more luck in getting a decent size sample!