Wee bit of advice please :0) E3 error

Wicked_witch

About 48 hrs in my case :-) I am just going to look and see if I can find any useful names for you to email!

Wicked_witch

Hmm, they are all under the same email, was hoping I might have had one from a personal account. Also, looking through the correspondance it actually took them a week to reply initially after I sent a reminder! And the engineer visited 5 times not 3. I must have blocked it all out!

Amistoso_2

Wicked_witch wrote: »

Hmm, they are all under the same email, was hoping I might have had one from a personal account. Also, looking through the correspondance it actually took them a week to reply initially after I sent a reminder! And the engineer visited 5 times not 3. I must have blocked it all out!

Thanks wicked_witch, I have sent a reminder e-mail today chasing it up, my poor teenage son is desperate for me to get it fixed as he's on dishes duty until it is!!! lol
I hope they don't try and give me the run around, I do actually spend quite a bit of money at Currys so would be well hacked off if they did.
I really apreciate you trying to help me out, it's very nice of you xx

Amistoso_2

Just got the following e-mail, was hoping I wouldn't have to do all this!!! :mad:
what a pain in the bum, do I just do as they are asking or is there any other course of action I can take?


Dear xxxxxxx xxxxxxx,

Thank you for your email dated 29th November 2009.

I was concerned to learn of the difficulties that you are experiencing with your Kenwood KDW243A Dishwasher and apologise for the frustration and disappointment caused. We understand that products can develop a fault outside the guarantee period.

Please could you provide us with a copy of your purchase receipt and an independent engineer’s report, to assist our investigations. This report must state the nature of the fault, its probable cause, diagnostic procedures used and the total cost of the repair showing a breakdown of labour charges. If the Kenwood KDW243A dishwasher cannot be repaired, this must be stated. Please send the report to the following address:

Currys Support
Customer Contact Centre
PO Box 1687
Sheffield
S2 5YA

Or alternatively email the report to us at customer.services@dsgiplc.com.

Should your claim be successful, you will be reimbursed for the cost of this report. Once we are in possession of the above information, your claim will be given our full attention

Please accept my apologies for any inconvenience or disappointment that you may have been caused by this matter.

Yours sincerely,

Jasmine Stewart
Currys Customer Support Team

geordieracer

Cant believe you have a dishwaher Amistoso!! I had you down for a hands on type of girl
x

Amistoso_2

hadn't noticed the bit at the bottom, spose it's fair enough if they reimburse you if it's found in your favour... *sigh*

Amistoso_2

geordieracer wrote: »

Cant believe you have a dishwaher Amistoso!! I had you down for a hands on type of girl
x

lol geordie!!!
like to keep my hands in good condition for other duties :eek:

geordieracer

Amistoso wrote: »

lol geordie!!!
like to keep my hands in good condition for other duties :eek:

Like cooking and such :rotfl:

Amistoso_2

geordieracer wrote: »

Like cooking and such :rotfl:

lol, exactly!!! hahaha

geordieracer

Ha ha touche!!