Scalded by Hot Soup at Yo Sushi - Who Can I ReportTo?

lilsunflower

Today I was scalded at Yo Sushi as a bowl of hot soup was passed by a member of staff to me over the conveyor belt. I have already written to their Health & Safety officer, who claims that this is the first time it has happened. However, I am baffled by the inherently dangerous policies of serving hot soup. From today's experience:

The bowl of hot noodle soup was filled to the brim. Instead of the "normal" practice of waiters bringing soup on a tray to the customers, and placing it on the table, it is apparently Yo Sushi's practice for staff to stretch across the food preparation counter AND 2 conveyor belt rows, and for the customer to stretch back, and receive the soup. This seems illogical for the reasons below:

1. Hot soup bowls filled to the brim are difficult to transfer from person to person. This requires both staff and customer to place their hands on the surface of the bowl, and it can be quite shocking for the customer to suddenly feel how hot the bowl actually is. The "shock" reaction increases the risk of spillage. Further, even if a little bit of soup spills over, the moment it makes contact with skin, the victim is likely to drop the entire bowl.

2. Stretching over a large area while rows of freshly prepared food are moving below increases the risk of a) spillage and b) food contamination.

I am dissatisfied that this practice is considered acceptable. Who should I contact to report this? Given that my left hand is badly scalded (blistered, swollen, and stinging), I would like to ensure that their health and safety policies are reviewed.

Thanks for your help.

Ivrytwr3

Dear God, get a life.

Ivrytwr3

Do you also wear an anorak and collect coach/train/vehicle registration numbers?

Ivrytwr3

"Yes, well the European Directive clearly states that soup served in a 1/2 litre bowl, should be no more than 2mm from the lip of the bowl. The temperature of said soup, should never fall below 50o or above 55o".

Ivrytwr3

Sorry, i din't actually read your last sentence until now (i couldn't get the image out of my head of you in jam jar glasses, bucked teeth, greasy hair and spotty complexion).

Those burns sound bad, i would photograph the burns and send an letter with pics to their HQ. Telling them you have contacted the branch direct however have not been given a satisfactory outcome.

Ivrytwr3

anyway, no point crying over spilt soup.

SimonJB

You need to pull yourself together. Put things into perspective and take stock

mandragora_2

Did you go to A&E with the scald? If they treated you, they might be able to give you some idea of how bad the burn is (ie third degree? second degree?) If they feel it's serious they might have a consultant or nurse there who would be willing to do even just some kind of simple note stating the extent of the injury, and at that point I'd think that H&S, environmental health and the company's head office would probably take real notice and act to avoid future incidents.

Freddie_Snowbits

Close the place down immediately, call ou trading standards and suspend all the staff. Better still, throw the staff in the cells for GBH.

SimonJB

Is this a genuine complaint or are you just stirring things?

cookie_monster

Never been to a branch of Yo sushi yet, always thought their prices were abit on the high side. Tesco Sushi packs are quite tasty though.