T-Mobile selling customer details: Enough grounds to end your contract?

Guys_Dad

nsabournemouth wrote: »

You need to understand that T-Mobile are the ones respunsible for your data just as a bank would be if one of their employees left your details out in the street.

It doesn't matter who or how it is done, it is up to T-Mobile to make sure it doesn't happen

Nobody disputes that - but that in itself does not give you the right to cancel your contract. That is the whole point !!!

The law is the law - not what you might like it to be.

Sid_Harper

nexuss wrote: »

I have been told T-mobile are watching this thread so be careful with accusations.

I heard someone's tipped off Three to do the same.

MONEYME

I just spoke to Michael (he wouldn't give me his surname just that he was from team no1) from T-mobile.
He was very unhelpful and quite rude and dismissive.
My query wasn't just re: the passing on of details but he told me my details weren't passed on because my contract wasn't up for renewal at the current time last year.
He said it is just a coincidence that 3 have called me half a dozen times this week.
I asked him to get the manger to call me back (called Kay) and he said will do within 2 hours.

I'm not holding my breath.

donnajunkie

i have pay as you go with t mobile. i got a call last week from the 3 network trying to get my custom. i havent given my number to anyone other than friends. so i am now wondering if i am one of the customers who has had their details sold illegally.

glitter_sunflowergold

i am looking for a data protection letter is there one on here

astrix21

I've been with T-Mobile for a few years now and every year I get phone calls asking if I want upgrade and move to a different company. I started getting these calls around the time of the contract ending but I now receive them a few months before and a few months after, and it really is a pain in the backside. These calls come in the middle of the working day and it almost gets to a stage where you have to turn the phone off in the day because of being disturbed by unwanted calls wasting work time, so what is the point in having a phone if it has to be switched off. I have had the same mobile number for many years and didn't get any of these calls before I joined T-Mobile. I have only passed my phone number to those I want to have it, not every Tom, !!!!!! and Harry as happens with house phones. I have also started to get unsolicited text messages from companies claiming I can claim for an injury, so where have they got my number from?? the same way I expect.

You never know when the investigation gets under way it may not only be phone numbers that have been sold on, criminals out there are getting hold of bank and credit card details from somewhere. Before you shoot me down I'm not saying this has happened in this instant. It is certainly a line of enquiry I would be looking at, because what these members of staff have done is illegal they are nothing more than criminals, so they will have no scrupils about what they sell on.

As far as T-Mobiles involvement in the situation, they may not have known about what was happening, but they should have!! They have a duty (as writen down) to ensure this privillaged information is kept secure and not passed on, that is the law and ultimately they are responsible for their employees actions.

The company should monitor and audit their systems on a regualar basis to ensure they are water tight, and information is not being leaked out of the company. Those with access to this information should be vetted and monitored regularly, this information has either been printed off, downloaded, emailed or burnt to disk. T-Mobile should have been able to trace all these actions on the machines where this information can be accessed, that is if their systems are secure and monitored. I would suggest they have probably had a Lassay Fare attitude towards monitoring the situation, and this is why it has happened. Lets face it some large popular pub chains make their staff use access keys on the tills for their transactions so everything they do regarding the tills can be traced.

As Cergay would say.... "Simples"... oh and by the way he has worms!!

PJB

glitter_sunflowergold wrote: »

i am looking for a data protection letter is there one on here

Try:
http://www.consumeractiongroup.co.uk/

OneADay

nexuss wrote: »

I have been told T-mobile are watching this thread so be careful with accusations.

Dank it, I was going to pose a question but too scared now :mad:

prettypaula

Just so you are aware every other network and 3rd party ALL have this rife within their own business, but none will admit and approach the ICO.

Rather than vindicating, perhaps commendation for dealing with an issue.

greyster

nexuss wrote: »

I have been told T-mobile are watching this thread so be careful with accusations.

Large companies are made up of normal people, like you and I. This website is surfed within T-Mobile like any other site at lunchtimes etc and of course people are going to be aware of this thread. They've most likely been reading the mobile forum for years.

The more proactive networks even have representatives on here, posting 'officially'. There are plenty of t-mobile employees posting on here on an unofficial basis and are just trying to help people out.