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T-Mobile selling customer details: Enough grounds to end your contract?
Comments
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Okay, first of all, they were aware this was happening. Well, they were aware that customers' details were being leaked, or should have been aware of this. I worked for them, and we were always reporting customers phoning in who had been contracted by other networks who already knew their T-Mobile contract details. They simply said it was places like CPW passing on details, but obviously it wasn't, as not everyone it happened to had even gone through a third party.
I've been wanting out of my crappy contract with them for months, due to horrific signal (which was fine when I was on staff plan and getting it for next to nothing, but not any more). I'll let you know how I get on.
You are not suggesting that the directors were quite happy with this and were not trying to see who was eroding their customer base, surely??0 -
Most of the customers didn't go ahead with the other network, they simply called us to advise.
As for the inconvenience, this effectively means that for as long as you keep your mobile number these other networks have your personal details, and can call you at any time, as a result of T-Mobile's incompetence.
You can't argue your way out of the contract on the basis of T&Cs - obviously this is not covered in T&Cs - I'm currently investigating other ways.I accept no liability if you chose to rely on my advice.0 -
Surely there must be a right to cancel the contract? afterall, they have surely breached their contract by their employee's selling on customer information - whether they had an awareness or not should be immaterial as the employees are representing the company at the end of the day.
i personally am with T-Mobile & was contacted out of the blue last week by 3 advising me that my contract was coming to an end soon - they called me on my T-Mobile number and had all of my information. i never gave T-Mobile permission to pass on my details to third party companies so by doing so IMO they have breached the contract i have with them0 -
Okay, first of all, they were aware this was happening. Well, they were aware that customers' details were being leaked, or should have been aware of this. I worked for them, and we were always reporting customers phoning in who had been contracted by other networks who already knew their T-Mobile contract details. They simply said it was places like CPW passing on details, but obviously it wasn't, as not everyone it happened to had even gone through a third party.
I've been wanting out of my crappy contract with them for months, due to horrific signal (which was fine when I was on staff plan and getting it for next to nothing, but not any more). I'll let you know how I get on.
i managed to revoke my contract with Tmobile as part of their side of the deal is to provide you wiith the/a service. At the time i constantly got network busy, voicemails
and people telling me my phone was dead, going straight to voicemail etc. After some research (a Google search or 2!) i found that Tmobile overstretched their resources which were needed to provide the service. Also the signal at my home address was not that claimed on there website. This was when/after their Flex tariffs came out and were very popular.
Initially they fobbed me off with, we are working on mast near you . . . but from memory i think it was my LBA that done the trick.0 -
Surely there must be a right to cancel the contract? afterall, they have surely breached their contract by their employee's selling on customer information - whether they had an awareness or not should be immaterial as the employees are representing the company at the end of the day.
i personally am with T-Mobile & was contacted out of the blue last week by 3 advising me that my contract was coming to an end soon - they called me on my T-Mobile number and had all of my information. i never gave T-Mobile permission to pass on my details to third party companies so by doing so IMO they have breached the contract i have with them
It was not Tmobile that gave/sold/passed your details to anyone, it was their employees acting way outside their remit. See aboce posts and google them, in this case the law is definitely not an !!!!0 -
T-Mobile UK as a company are responsible for keeping your information secure. The fact that it was not the company who leaked your details, but an employee (or a few, I'm not sure) simply means that T-Mobile can sue the employee/s for any losses they incur as a result. T-Mobile is still ultimately responsible for keeping your details secure.I accept no liability if you chose to rely on my advice.0
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It was not Tmobile that gave/sold/passed your details to anyone, it was their employees acting way outside their remit. See aboce posts and google them, in this case the law is definitely not an !!!!
their staff are representing the company at the end of the day so there is an element of vicarious liability on their part, the company have a responsibility to ensure that customers data is protected and not sold on without permission and is dealt with within the bounds of the data protection act.0 -
T-Mobile UK as a company are responsible for keeping your information secure. The fact that it was not the company who leaked your details, but an employee (or a few, I'm not sure) simply means that T-Mobile can sue the employee/s for any losses they incur as a result. T-Mobile is still ultimately responsible for keeping your details secure.
This is the case regarding the Data Protection braches but where in your T & C's does it say the above, please quote section and preferably paste to assist everyone, thanks.
Unless you can prove your assertion that the co were aware and allowed this to happen, thereby possibly implying consent.0 -
their staff are representing the company at the end of the day so there is an element of vicarious liability on their part, the company have a responsibility to ensure that customers data is protected and not sold on without permission and is dealt with within the bounds of the data protection act.
Vicariously liability ends when an employee enters into a frolic of their own, please see above case law details. Google it and read and should explain further and better than me!
The second point is them breaching the DPA not your contract they are entirely different.
If you want to get out of a Tmobile contract read above!!!0 -
This is the case regarding the Data Protection braches but where in your T & C's does it say the above, please quote section and preferably paste to assist everyone, thanks.
Unless you can prove your assertion that the co were aware and allowed this to happen, thereby possibly implying consent.
The data protection act states that organisations which handle customers data have the responsibility to process the data safely and protect the customers data at all times, T Mobile wont say that in their T&C's but they have a legal obligation to do so and if they or their representatives (i.e. staff) fail in this then they are open to action for breaching the act
they admitted that they were aware that their staff were doing it and decided to alert the relevant authorities...eventually0
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