Globespan going, going and nearly gone

whiteflag_3

all the bad news is here

http://www.flyglobespan.com

ckerrd

whiteflag wrote: »

A complete disaster for scotland- the end of "cheap" flights and the end of many jobs!

I fear you are correct.

And genuinely I am saddened by this.

Scotland has few enough travel options. But both flyglobespan and Zoom offered something - obviously not sustainable

Maybe us Scots should never go abroad........

TrishaM

what happens if you have paid for flights with a mastercard? can you claim from that card too.

whiteflag_3

Found this on another website

Key facts about the current state of play:

• 1,100 pax will be brought home under CAA ATOL bond
• 3,400 who are currently overseas and will need to find their own way home,
• 27,000 advanced flights booked which are covered, however
• 90,000 booked flights with no ATOL protection!!!
• Almost all of the 800 staff are tonight redundant.

doesnt make pretty reading

Donstar

Highland_Lass wrote: »

Booked a package holiday with them for October, 2010 to attend a wedding. There's about 30 to 40 of us going and most have booked with Globespan. Some flights only and some packages. Very sad news indeed. Paid on my Visa Debit card.:o

Hopefully some good news - states on the website you might be able to claim if you used a Visa Debit

Customers who have paid by credit card or Visa debit card should contact their card issuer in the first instance to determine whether they can claim a refund under Section 75 of the Consumer Credit Act 1974 and/or their insurance provider.

I contacted my Credit Card company, Abbey Zero, and was informed to wait to see if an offer of repayment was going to be made, when I stated that the website did not mention this and that I would like to make a claim under Section 75 of the Consumer Credit Act 1974 they changed their tune and promptly processed my claim.

Donstar

Thought I would post the complete page off their website - current at time of posting (we all know how they might change bits or remove it all together, best to keep an accurate copy)

Bruce Cartwright, Graham Frost and Ian Oakley-Smith at PricewaterhouseCoopers (PwC) have been appointed as joint administrators to Scottish travel firm, The Globespan Group plc and Alba Ground Handling Ltd (‘the Group’) on 16 December 2009. It is likely that other Group companies including the airline which operated as Flyglobespan will be placed into administration on 17 December 2009.

The companies entered into Administration having suffered liquidity issues.

Unfortunately, the Joint Administrators have been unable to continue trading the companies and therefore all flights operated by The Globespan Group plc or Globespan Airlines Ltd have been cancelled and the aircraft grounded.


INFORMATION FOR CUSTOMERS

I had booked my travel and was due to fly imminently. What is the position?

All flights have been cancelled and will not be rescheduled.

I have booked a package holiday, what should I do now?

Any customers who have booked a Globespan package holiday with The Globespan Group plc are likely to be protected under the ATOL scheme and should visit the Civil Aviation Authority (“CAA”) ATOL website (www.atol.org.uk) for further information.

I had booked a flight, what steps should I take now?

Any customers who have booked a flight through Globespan Airways Limited operating as Flyglobespan are unlikely to be covered by the ATOL scheme.

Customers who have paid by credit card or Visa debit card should contact their card issuer in the first instance to determine whether they can claim a refund under Section 75 of the Consumer Credit Act 1974 and/or their insurance provider.

The Companies are unable to offer any refund to customers in respect of cancelled flights, holidays or accommodation. Any claims customers may have in connection with such circumstances should be sent to the Joint Administrators c/o Erskine House, 68-73 Queen Street, Edinburgh EH2 4NH.

I am currently abroad. Can I continue my holiday?

For those customers who had booked a holiday with The Globespan Group plc, you should be able to continue to stay in your hotel or villa and complete your holiday. In the majority of cases, your accommodation provider will be paid directly by the CAA so you should not incur any additional expense. In the event that you do have to incur additional expenses as a result of the Administration, please retain receipts where possible as the CAA will be able to consider claims for refunds in respect of these amounts.

How do I arrange to fly home?

The CAA will arrange a flight to bring you home. You should check the ATOL website (www.ATOL.org.uk) for more information. The CAA also have a helpline (+44 (0) 2891 856 547) for those customers in particular distress.

All passengers who booked through a travel agent should contact that agent in the first instance. If you booked through The Globespan Group plc, please contact ATOL directly.

Unfortunately, those customers who have booked flights with Globespan Airways Limited are not ATOL protected. As a result, you will not be eligible for a refund from ATOL in respect of your flight home.

Flyglobespan passengers already abroad will need to make their own arrangements to return to the UK using alternative airlines. Other airlines may make available special 'repatriation' fares to help Flyglobespan passengers – these are usually available, by telephone only, within a few hours of an airline going bust (but maybe not immediately) and last about two weeks. Information about alternative air services is available on the CAA website: www.atol.org.uk. There is also information about your rights on the Directgov website. In addition, the Foreign Office website can be accessed at www.fco.gov.uk Customers with travel insurance should check their policy to see whether airline insolvency cover is included. Customers of other tour operators booked with Flyglobespan flights should speak to their tour operator or their travel agent to find out whether or not they are able to travel.

Can I make my own arrangements to get back to the UK?

Those customers wishing to make their own arrangements for return travel should note that the CAA is not in a position to cover the costs of independent travel. If you do wish to make independent arrangements, please ensure you retain your receipts.

Customers should check their travel insurance policy as it may provide cover for airline or accommodation failure. The type of protection provided may vary depending on the type of policy taken out. A policy may cover all or part of the cost of the original tickets or accommodation purchased.

If you paid by credit card, you may be protected by Section 75 of the Consumer Credit Act 1974. If you paid by Visa debit card you may also have some protection. Please check with your card issuer for further advice.

[In the event that you do wish to make your own travel arrangements, the carriers detailed below may be able to assist you:

Thomas Cook – 0871 010 1806
Lufthansa – 0871 945 9747
Easyjet – 0871 244 2366
Thomson – 0871 231 4787
Ryanair – 0871 246 0000
Air France – 0871 663 3777

Who can I contact for more information?

On appointment, the administrators set up a helpline. This helpline will be available between the hours of 9am and 8.00pm, Monday to Friday, 9.00am to 5.30pm on Saturday and from 9am to 5.00pm on Sunday. The number to call is:

From the UK – 0871 271 9000
From Abroad – +44 141 332 3233

Press related enquiries

All press related queries concerning the Companies Administration should be redirected to the PricewaterhouseCoopers Press Office on 0207 839 4051 / 0141 355 4015.

All press enquiries concerning ATOL protection should be directed to the CAA Press Office on 0207 453 6030.

alyth

TrishaM wrote: »

what happens if you have paid for flights with a mastercard? can you claim from that card too.

I'm assuming by Mastercard you mean the credit card? I don't know what time this hit England, my parents in Scotland heard about it this afternoon, they were due to fly to Egypt on 28th Dec from Glasgow, they've already been in touch with their credit company with whom they booked the trip, and have been told they will get the trip refunded in full.

Donstar

TrishaM wrote: »

what happens if you have paid for flights with a mastercard? can you claim from that card too.

Information on Claiming under Section 75

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

http://www.tradingstandards.gov.uk/kent/factsheets/FS43NEW%20nov07%20equalliability.pdf

Engadine

It's a bad day for the travel industry in Scotland, now that Globespan have gone we have gone back 10 years. Main players are Tui and Thomas Cook and back to mainly 7 and 14 night holidays. Ryanair and Jet 2 do operate some city break and med destinations but a lot of capacity has just been wiped out from Scotland. A lot less holidays and flights now available.

Terrible time of year for the staff to lose their jobs and I do feel for them, same happened to me 3 years ago. There have been rumours in the industry for months but now that it has actually happened it's really not good news for Scotland.

silkyuk9

seems the company has folded