Thinking of cancelling venue!

Wardi

You are most certainly not a great big whinge bag, far from it! Its 'the day', you need to be happy and they should recognise that! People who organise/involved in running a wedding on behalf of others should know the score and know it needs to be perfect every step of the way and if its not be willing to pay the price.

frannyann

Thanks wardi! I need to put my 'work' head on, cos I would NEVER accept this level of work in my professional life!

beks

frannyann wrote: »

Thanks for the vote of confidence Wardi, don't feel very knowledgable at the moment as I let it get to this point without kicking up more of a fuss as I liked the venue so much it clouded my misgivings!
I had thought about quoting the Act but at first discounted using it as she had attempted to rectify the isssues but with hindsight I can now see that the mistakes have continued therefore there is a continuing failure to give 'due care and skill'

Thanks to all of you, mainly for not saying I am a great big whinge bag!

Don't be daft Franny, look how far I let it get without doing anything. I just presumed that it would right itself in the end!! I think when it involves issues that are close to your heart, it is more difficult to see it from another angle (it took me months and prompting from MSE'rs to realise the seriousness of our situation , you have done so much better than me!!). As Wardi says, no way or you a big whinge bag!!!

The more and more I think about it, the more sure I am think that you have good grounds for money back. The only thing which goes against you (and is the same in our case) is that they will probably be willing to rectify the situation. Only you can decide if the venue is worth this. If you can be sure that it wont happen again and everything else can run smootly and you still want to get married there, go for it (although make them pay for her mistakes). If not, then do everything in your power to get the money back, I think you do have a right after their failures. You have given me such fantastic advice on my issue, I know that you have all the knowledge you need to go forward and make the right decision for you both. Get your work head on for your meeting tomorrow and stick to your guns.
Good luck and let us know how you get on.

talulahbeige_2

Hi franny
I'd run a mile from the venue, as your day gets closer and there is more and more contact with the venue needed will you really feel comfortable that they will handle your deay with the care it deserves? This lady is obviously too comfortable in her job and cuts corners.
For your own sanity I would choose the second venue.

When we booked our venue we visited quite a few and whilst a couple of the others were beautiful I wouldnt have trusted the wedding co-ordinator with my wedding. So our final decision was made because we wanted for a venue that had a co-ordinator that gave us confidence

MarieAAP

When are you meeting them Franny?

And GL when you do.
M

frannyann

Thanks all again!
Beks, yes she seems willing to recify the situation, however this it a build up of loads of little things that have bugged us, and each 'little' thing makes us feel a little less certain that she isn't just 'winging' it.
Talulahbeige, its just so annoying that we really thought she was going to be fab, the first meeting with her went really well and it appeared nothing was too much trouble, but now, with the mistakes, the happy friendly 'chitchat' approach is wearing us thin with our nerves as it all feels a bit 'wing and a prayer approach'.
Marie, we met her tomorrow evening.

Tigerlilley1980

OMG Franny, that is awful! Personally I would say to her that she really needs to pull her finger out and keep on her tail about everything if she still has to arrange everything for you. I would also speak to the manager about this, but I would make your complaint more to do with the fact the names have been spelt wrong and that it was spelt wrong with the registrar which is completely unacceptable! Also I would stress to them that by doing this wrong you have lost all confidence in their ability to get your wedding right.

Let us know how you get on honey, Tiger xx

Horace

frannyann wrote: »

Thanks all!
Beks, well you've coped sooooo well with your place, I owe it to do the same! I have all the emails printed out and the letter from the registrars office address to Mr Fagpaper. She has sent another email, bascially admitting that she was at fault and filled in the online form wrong. She is saying she has never done this before and is asking to meet on tuesday.

Linda, my thoughts exactly. You were so professional even with my teeny tiny comission.

I took the OH to the second venue today and he prefers that, mainly due to the professional way we were treat even just for a 'pop in' visit, Even though the photo's op's are not as good as the first venue. The inside of our venue is pretty fab and would mean that even if the weather was awful we would have great places for photo's.

If she hasnt completed an online form before for the registrars then she hasnt organised any weddings. I was going to suggest (but Shell has already suggested) that you take copies of all emails etc and take them to the meeting but not have the meeting with her but with the management and say exactly why you are cancelling the booking and telling them that you expect a full refund of your deposit - I would also point out that this 'planner' is costing them money. It looks fishy that she is taking the deposit and not the venue..normally the venue would take it and not the planner (unless the planner is actually employed directly by the venue e.g. larger hotels have a dedicated person).

Planners like her give us professionals a bad name:mad:

I can be friendly with my clients but we're definately not mates nor will we ever be mates..same with my suppliers. It pays to remain professional at all times:D

frannyann

Horace wrote: »

If she hasnt completed an online form before for the registrars then she hasnt organised any weddings. I was going to suggest (but Shell has already suggested) that you take copies of all emails etc and take them to the meeting but not have the meeting with her but with the management and say exactly why you are cancelling the booking and telling them that you expect a full refund of your deposit - I would also point out that this 'planner' is costing them money. It looks fishy that she is taking the deposit and not the venue..normally the venue would take it and not the planner (unless the planner is actually employed directly by the venue e.g. larger hotels have a dedicated person).

Planners like her give us professionals a bad name:mad:

I can be friendly with my clients but we're definately not mates nor will we ever be mates..same with my suppliers. It pays to remain professional at all times:D

Thanks for all this Horace, she's been doing this for 21 years apparently, which makes me think that as far as she is concern she knows whats going on so thats good enough for her. She is the dedicated wedding planner even tho the hotel is a fairly small one. My gut feeling is that she is doing the wedding planning as well as being 'duty' manager which 'may' be too much for her. As I find she either just about to do a night shift or just finishing one. Yes she does give you guys a bad name.

Interestingly the 'other' venue, replied to my email first thing this morning to explain the person I wanted was not in today (I knew that already) and if I wanted to speak to anyone then x was given as a name, and it was sent from a @venue.co.uk name. Which is just highlighting the sloppy way 'our' venue is behaving.

beks

Any news Franny? I hope you have had some answers and some success one way or another.

x