Ipod help please!!!

Fire_Fox

Copies of e-mail sent via the Apple UK website support earlier this week, which those of you with hacker computers authorised may find helpful:

"Hi

I have just purchased an iPhone and set up iTunes whilst in the store. I now have two computers authorised, presumably my home one and the store one. Clearly I do not want to have the store computer authorised, but seem to only be able to deauthorise the computer I am using OR deauthorise all computers once I get to five. Please advise how to deauthorise a single computer I do not have access to.

Thank you."


"Greetings from iTunes Store Support! ... I understand from your email that you want to deauthorize your store computer. I can certainly appreciate your efforts in resolving this issue.

I am sorry but I won't be able to deauthorize only one computer. However, I will be able to deauthorize all computers associated with your iTunes Store account "xxxxxxxxxxxxxxxx" and you can reauthorize the computers that you intend to use.

If you want me to deauthorize all computers associated with your iTunes Store account " xxxxxxxxxxxxxx", please reply to this mail and I will be more than happy to assist you.

I look forward to your reply. Thank you for choosing iTunes as a source of entertainment and have a great day.

Sincerely,
Ravi
iTunes Store Customer Support"

They replied within a few hours; hope that helps someone.

custardy

i saw this mentioned in the iphone thread as well
where people are being required to log into itunes instore on purchase
very strange arrangement IMO

XrisB

Just thought I would let you know that eventually I got my itunes account sorted but not without a LOT of hastle. In the end Itunes said they could not delete the offending "Chinese" order from my account until I had paid the outstanding debt of over £30 and consequently if I didn't pay it I could not update my apps or use the account or change any details in the account. I could not even return the account to English so that I could read what I was doing. They said that if I paid off the debt they would refund the money. Eventually I reluctantly agreed to do this and I have been refunded (less than I paid due to the exchange rate). I immediately ticked "none" on my account so that no card is registered.
It is now sorted but I have completely lost my faith in iTunes as now another member of my family is going through the same agonising trial.
Why do these companies - ie Amazon, Itunes, etc insist on keeping your card details on the account?

custardy

XrisB wrote: »

Just thought I would let you know that eventually I got my itunes account sorted but not without a LOT of hastle. In the end Itunes said they could not delete the offending "Chinese" order from my account until I had paid the outstanding debt of over £30 and consequently if I didn't pay it I could not update my apps or use the account or change any details in the account. I could not even return the account to English so that I could read what I was doing. They said that if I paid off the debt they would refund the money. Eventually I reluctantly agreed to do this and I have been refunded (less than I paid due to the exchange rate). I immediately ticked "none" on my account so that no card is registered.
It is now sorted but I have completely lost my faith in iTunes as now another member of my family is going through the same agonising trial.
Why do these companies - ie Amazon, Itunes, etc insist on keeping your card details on the account?

but on the flip side,if you use a decent password you can go a long way to securing your account details

XrisB

I see your point but I would have dared anyone to have guessed my password - the moral of this story is to change your passwords frequently and create an unusual ID not linked to your email

custardy

XrisB wrote: »

I see your point but I would have dared anyone to have guessed my password - the moral of this story is to change your passwords frequently and create an unusual ID not linked to your email

you want a password thats a good mix

eg PaS$w0rD but even better if it doesnt even make a word

bobmanuk

Safest way to avoid the iTunes scams is never to put credit or debit card details into your iTunes account. They are not needed you can use iTunes gift cards instead. I buy them on ebay, quicker than going to get them in the shops because the sellers will email the codes to you straight away. A word of caution tho, do use a seller with a good reputation ie Top Rated, Power Seller, lots of good feedback etc cos there are otherwise scams waiting for you there as well. I've found a very reliable seller and stick to him.
Good luck!
Bob