Home delivery network - I just want my parcel!

gracie83

I recently did some online shopping with BHS as the item I was after was not in my local store.

Over the last week I have been enjoying the fun of trying to receive the stupid parcel!

The home delivery network deliver between 7am and 7pm. I am out at work for the best part of the day so I asked my neighbour to keep an eye out. The HDN attempt to deliver on the first day at 10.35 they don't even try my neighbours and just drive off. So I rearrange delivery again for the next day. Again delivery is attempted at around 10.30 and no attempt is made to ask my neighbour to accept instead. She said by the time she had seen the van and got to the door they had gone.

This time I give them a bell. They said that no neighbours came to the door so in the end I ask for them to redirect the parcel to my husbands workplace - a local school. The guy said we are not a timed delivery service so they would try to deliver to the school anytime between 7 and 7 but we reasoned as they had been twice to my house at the same time and the school is just down the road they would be in the area at the same time again the next day. Wrong. Delivery attempted to a locked up school at 5.48. I am so annoyed! I think I even saw the delivery van drive past my house on its way to the school!

Who on earth plans these routes for the drivers! Surely common sense would dictate that you don't attempt delivery to a school after 4pm!

The parcel has once again just been loaded on to the van for delivery attempt number 4. I am so tempted just to get them to post it back to BHS!!

david39

I nearly had a delivery from HDN the other day.

I saw the driver pull up opposite my home and go to a house on the other side of the road with a parcel. I waited for him to return to his van to get mine but he just got in and drove off without looking at my house.

The man who lived opposite saw me looking through the window and brought the parcel across to me - it was mine. he said that the HDN man told him he'd tried me and I was out.

He hadn't even put a note through the door to say where he had delivered the parcel.

wannabe_sybil

Home Delivery network are so irritating.

Twice now I have had to chase Amazon parcels. Apparently there were three attempts to deliver to my home with the first. As I hardly ever go out and no card was ever left, I find this a little odd. Only when I emailed Amazon did it finally arrive!

The latest is a book I pre ordered from Amazon. I wondered when it was going to appear and checked on the site. Apparently it was delivered 6 Oct! This is such a surprise to me. Especially as I am nearly always in and if I am out the next door neighbours are usually in, including Nice Mr Next Door working on cars outside his house, it is a matter of a few feet to ask about passing on a parcel.

If Amazon have switched to Home Delivery Network I am not going to order there again if I can help it. I would rather use Royal Mail, strikes and all. When Amazon used Royal Mail I didn't have any of this trouble.

BexInLondon

wannabe_sybil wrote: »

Home Delivery network are so irritating.
If Amazon have switched to Home Delivery Network I am not going to order there again if I can help it. I would rather use Royal Mail, strikes and all. When Amazon used Royal Mail I didn't have any of this trouble.

I'm with you there! The Royal Mail collection depot is 2 mins from my work whereas HDN's is an hour away. Like most adults in the country I work, so am not at home between 7 and 7. I've had nothing but trouble with HDN! Also had a few occasions where they've told a barefaced lie ("the driver tried to deliver at 4 but no-one was there" - this to my office that has at least 10 members of staff there at all times!)

Wonder if we should tell Amazon this? I recently bought something from play.com despite Amazon being 5p cheaper as I couldn't stomach the Hell Delivery Network.

bcl999

I thought I was just unlucky in my area with HDN but this seems widespread. My latest delivery (value £700+) was delivered with the packing box torn open and an item missing. Driver says "That's how I got it on the van, mate" - couldn't have cared less. I think they charge such a bargain price for delivery contracts that even reputable retailers like Amazon , M&S, are using them.

Maybe if they get enough complaints about them, the retailers will switch away. Though who to switch to is a question as DHL recently in my area have been just as bad. Recently, a nominated Saturday delivery was still 350 miles on the Sunday night according to their tracking site and didn't get delivered until the following Tuesday.

Absinthe_Fairy

My HDN parcel from Amazon got delivered no problem a couple of weeks ago - but it seems I'm in the minority (I live in student flats so there's always someone in anyway).

If you Google it there's loads and loads of blogs and forums with people complaining about HDN, especially connected with Amazon - I know there have been postal strikes but I don't know why they persist in using them!

wannabe_sybil

Well, yesterday I emailed Amazon about non delivery of item that was supposed to be delivered 6 Oct by Home Delivery Network. Today it arrived - via Royal Mail!

It is just so frustrating! I am going to have to watch Amazon like a hawk about their shipping options before I start ordering from them.

piratefish

I've just chased a hdnl driver as he shoved a card through my letterbox without knocking - I was just behind the door at the time and had been there for a good few minutes as I was doing something, so I know he did not knock at all . Also he did not have my parcel on him, he had to go back to the van for it. He had done the same thing yesterday, definitely no knock but heard letterbox, I just thought it was someone delivering junk mail so didn't rush to check and of course he was gone by the time i did check and saw the card. Do they get paid per delivery / attempted delivery or something, I can't think of any other reason to do that?

Is there an email/ online way to complain to them, I can't see one on their site?

gracie83

Just received an email from BHS saying that the HDN courier has today spoken to the house owner and they have been informed that we have moved out!!

Who is in my house!!! It was all safely locked up when I went to work this morning!

They definetly have the correct address as they are leaving the sorry we missed you cards.

I am seriously thinking of emailing BHS back and telling them to forget it and give me my money back. This company tells lies far to easily.

ajb69

I've had HDN variously deliver -

- thrown through an small open window (when I was sitting in the room) - they "didn't want to bother me by ringing the bell first".

- thrown over the 6-ft high back gate (which is down an alleyway, and accessed from a different road) and left on the ground. The gate was unlocked, too.

- through the back gate and then through the cat flap...blocking the cat flap completely and leading to some very !!!!ed off moggies.

My heart sinks whenever I see they are delivering....

drew

mustrum_ridcully

HDN "making Royal Mail look brilliant", I've had them leave amazon purchases behind a flower pot next to my front door (£50 worth of DVDs - thanks HDN).