Barclays debit card cancelled

Dagobert

I tried to log in to Barclays to-day. Login failed at the last stage after having entered the number returned by the PINsentry device.

your details do not match our records

I phoned and was told by the call-centre that my debit card had been cancelled by the branch on 28th Oct!

I have no idea what branch as I have never visited a branch (none in my area). They could not give me any further information at weekend.

The last time I used my card was to log in on 13th Oct. I only ever use the card to log in.

This is a complete joke. I have never been contacted. If I relied on this account I'd be stuck now.

By the way, the accounts have the expected balances.

AnxiousMum

Barclays has had some online problems with their online banking this week. I have had the 'your details do not match our records' a couple of times this week, and instead of 'retrying' (as I believe three attempts would render my online banking useless if they were all 'wrong'?) I've had tried again later on. My debit card is okay though......have used that this morning.

book12

Try ask to to uncancel it, if there is such a process. If not, ask them to order you a new one.

For the time being, use another account since you have one.

Dagobert

What I'd be interested to know is: has this happened to anyone else?

book12

It hasn't happend to me.

barginfinder

and not me either, but I'll check again

Dagobert

I phoned the branch and they confirmed that a "caution" had been put on the card. However, they thought it unlikely that the card would have been blocked by the branch. There were not notes on the system as to who and why.

The block was removed 2 hrs ago but the card is still not usable.

barcustomer

Hi,

Had this exact problem today! What is going on?

Did you resolve the issue and what caused it?

Thanks

Dagobert

barcustomer wrote: »

Had this exact problem today! What is going on?

Did you resolve the issue and what caused it?

(Meant to click "Quote", not "Thanks".)

After the branch had lifted the "caution" I still was not able to log on. On the following day, I phoned phone banking, who confirmed that there was no "caution" on the card (any longer).

I was transferred to the online helpdesk (India). The guy went through the usual computer dummy stuff with me, got me to log in again - no success. He passed the issue to a specialist team (England) and I got to tell my story for the third time. And they managed to resolve the problem:

Even though the card had been reactivated for ATM, shopping etc., that had not cleared it for online banking. The "caution" is basically an end date on the card from which it stops being usable. Online banking has a separate marker (end date), which had to be removed explicitly.

However, none of the people could tell me who had put a "caution" on my card in the first place. There were no notes on the account. Phone-banking said it was the branch; the branch knew nothing of it.

I can only presume it was a computer generated cancellation.

I am intending to complain. Imagine, you're at the Tesco's check-out with a full trolley and the queue is building up behind you. Cancelling the card without notice is just not on!

barcustomer

It is disgusting and terrible.

Something similar happened to my sister in a clothes store picking up some t-shirts for her daughter and the card was declined. When she phoned her bank (Halifax) they said it was routine, albeit random, fraud card checks and her card would be ready the next day.

I think I will take my laptop with me tomorrow and WIFI dongle and check online whilst still in the branch before leaving!

will let you (all) know how it goes and what answers they offer...

Thanks

barcustomer

Well that was fun....

I went into the branch and the chap on the desk looked on his computer and made a call. The account had been randomly flagged for fraud due to unusual online activities (of which there were none) and after showing ID and going through the account, nothing was resolved.

Apparently, after the phone conversation, he was told that 'debit card services' want a couple of days to look into things and will write to me or call, until then, I have to do all transactions in branch and can only withdraw/deposit/transfer money there, nothing online or in shops!

What's going to happen at Christmas I wonder when I do even more random shopping. Granted protection of my account is a good thing but once clarified all payments are correct, why they still hold back is beyond me.

Time to get a different account I think.