Barclays debit card cancelled

barcustomer

The story so far...

Monday: I couldn't log in online and the person on the phone told me to pop into the branch on Tuesday morning as they couldn't do anything over the telephone, only in branch as it is a cashcard account (with VISA debit).

Tuesday: Pop ino the branch and they make a call, look on their computers, have a chat and say there is nothing they can do, I need to wait to hear from debit card services and can only process transactions at the counter in the meantime.

Wednesday: No news.

Thursday: No news.

Friday: No news. 5 days surpassed without a call or letter so I phoned again and spoke with a delightful Welsh lass. She took the time to properly look into the details, the notes and spec on my account and informed me...

''The original customer services rep whom you spoke to told you the wrong thing. The branch lied or were too ignorant as they can do exactly and all that we can do, no more, no less and from all that is showing on my screens and after speaking with my supervisor, the problem is you entered your details incorrectly thrice on the system and it locked you out. This should have been dealt wih by a fax internally and a letter within 3 working days and you would be shopping again now instead of on the phone to me.''

A lot of contradictary information and very poor service from Barclays overall and have applied for an account at a different bank and will switch as soon as set up. Once resolved I will also begin the compliants process.

Time to see what the new week wil bring...

barcustomer

DUS wrote: »

Yes, it happened to me as well. Had to call them and it took them 2 weeks to sort it out.

DUS

What did they say the reasoning was?

barcustomer

Dagobert wrote: »

I sent a letter to complaints department requesting clarification.

A friend in the media suggested forwarding this thread link to the Telegraph (once resolved) as they would love information like this at the moment!

barcustomer

Finally...

A letter received this morning about the account being closed and no reason given with a final sentance stating ''we are unable to express an opinion'' on account closure.

Strange things are afoot........

Offshore banking time ftw!


http://www.myoffshoreaccounts.com/english/DeltaQuest_how-to-open-offshore-account
http://www.mydeltaquest.com/english/database.php
http://www.myoffshoreaccounts.com/english/faq.php#018

Dagobert

barcustomer wrote: »

A letter received this morning about the account being closed and no reason given with a final sentance stating ''we are unable to express an opinion'' on account closure.

They are free to close accounts BUT they have to give 30 days' notice.

There are various thread on here about banks closing accounts - I remember two about HSBC, one thread fairly recent.

What I remember from the discussions:

• banks have to give 30 days' notice
• they are not allowed to state reasons if it's suspected money laundering (convenient!)
• someone threatened to take this to the Ombudsman

I would start a complaints procedure, just to be awkward, threaten with the Ombudsman (which costs them a £450 case fee). You have to complain to the bank FIRST though; otherwise the Ombudsman won't take on the case.

Basically, the only thing you can complain about is the fact that they did not give you notice as per their own T&Cs.