Mobiles.co.uk

Silk

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. ,

:rotfl::rotfl::rotfl:
You realy do take the biscuit Ben !!!
How many times have you been asked to help people on here and 99% of the time you have failed !!!!!

Originally Posted by Mobiles.co.uk company representative
MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

:rotfl::rotfl::rotfl:
Like Rob just said to you Ben most of the other Reps do just fine on here ...but of course they know what they are doing and can get results etc.
Nice to see you trying to pass the blame yet again though Ben

DarkConvict

geordie_ben, you will find a lot of negative feedback about mobiles.co.uk on this forum, so i can't recommended using them. I have heard there practices on claiming cashback have changed but not having first hand experience i can't comment.

There are to say the least some non-constructive attack threads on here about mobiles.co.uk, some which probably have been removed by the abuse team. It gives a potential indication of the service that they received was unsatisfactory, as failure to pay out £100-400 of cashback is alot, and can make effective monthly costs rocket from like £20 to £40 a month.

But on a final note, some people have not had problems, as obviously people rarely go out there way to praise someone, but more so to complain its human nature. The most sensible offers of cashback you should take up on are automatic cashback where you get it after 2-6 weeks, no hassle.

-overkill-

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. You can find numerous 10-page threads where the OP was absent and it was just page after page of attack, speculation and diatribe. MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

If you are considering using us please bear in mind the massive numbers of happy customers we have vs the unavoidable but regrettable few for whom there is a problem.

Regards,

Edit . . . plus if there are "only a few " WHY dont you make them HAPPY !! it wouldnt cost you much and would save all this bad ! . . . unless you really arent "customer focused"?

It only takes a few unhappy customers ! . . . I'd love to see all the happy customers you have ???????

Especially those who, after the end of the contract when they add up after the "redemption" . . . . . it might not actually add up to what they thought it should ? (like I would have ?)

Anyway, its bullsh1t ! I've not seen ONE happy customer on here . . . . only ones that MOBILES.CO.UK "could" have made happy, but chose not to . . . . why not ? they really do seem to hate customers. Send them an email and you'll feel it! (but don’t hold your breath, they seem to wait till "after the 7/14 days return period" until they send a reply) . . . I waited 21 days . . . and they said "as you are after the 14 days we cannot cancel" , they got my letter after about 7 or 8 days recorded , !!!!!! !!!!

Hello again Mr Ben,

You changed your website due to my complaints but you and your "customer unfriendly" people have done nothing but make my life a misery. You have also admitted it to ORANGE and infact to yourselves by actually changing the website ! . . . . and then gone ahead and disregarded the reason you changed it in the first place .

Take a genuine problem to these people and they ignore you. Be warned


On a side note, FAO : "Mobiles.co.uk company representative" . . . did anyone from either your sales or customer services or ORANGE contact you regarding my issue ?

.... I've not gone away, just because your company is ignoring me ( I've actually been very busy at work doing my best to keep customers happy).

I am still here and still have issues with the way you sold to me. Any argument I have with your CS or sales goes ignored, If you're saying you have no interest in helping me, then please tell me your preferred method of "arbitration" OfCOM, trading standards , my lawyer or county court ?

Let me know, cheers.

Old_Gold

robt wrote: »

Other company reps seem to do just fine on here. Maybe that says more about you and your company.

OP - good luck - you will need it.

I must have missed this with the other companies particuarly CPW themsilves. And the greatest one being 3.
As far as cashbacks go unless you are prepared to meticulously adhere to what is required one hundred percent and then hope everything else works just right dont get involved with cashbacks. nobody gives anything away for nothing.

-overkill-

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. You can find numerous 10-page threads where the OP was absent and it was just page after page of attack, speculation and diatribe. MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

If you are considering using us please bear in mind the massive numbers of happy customers we have vs the unavoidable but regrettable few for whom there is a problem.

Regards,

Its also interesting, that the girls on your CS and Sales disagree with you about how miseading the website was ? . . . and of course how they also disagree with the team from ORANGE when they said it was misleading too ? If you changed the website then that is done for a reason . . . . that reason is my complaint.

I just wonder how much faith we can have in a company who seem to agree with some people and not others and then say they will change the website . . . and then deny it later ?

If you have so few unhappy customers, why dont you make those who do have problems " happy" by fixing their problems ? even the ones you disagree with, if there so few as you say, surely its good business to sort them out and save all the the bad things people read here ?

TREVORCOLMAN

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. You can find numerous 10-page threads where the OP was absent and it was just page after page of attack, speculation and diatribe. MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

If you are considering using us please bear in mind the massive numbers of happy customers we have vs the unavoidable but regrettable few for whom there is a problem.

Regards,

I asked a question several times in a reasonable manner and it was never answered so please do not try to say it was all bashing.

DVardysShadow

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. You can find numerous 10-page threads where the OP was absent and it was just page after page of attack, speculation and diatribe. MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

If you are considering using us please bear in mind the massive numbers of happy customers we have vs the unavoidable but regrettable few for whom there is a problem.

Regards,

You are beginning to make a fool of yourself. Quite plainly, if people did have problems, but they were quickly sorted out by Customer Service, they would not come posting here. If they do post here, there are some like myself who will stick their oar in, particularly where the Company Rep is out of line, as indeed you are on this.

Your remedy is to ensure that customers' problems get fixed by Customer Service, before people need to post here. It is laughable to complain about others sticking their oar in, when your company could stop people feeling the need to post their problem in the first place.

mobilejunkie

-overkill- wrote: »

Its also interesting, that the girls on your CS and Sales disagree with you about how miseading the website was ? . . . and of course how they also disagree with the team from ORANGE when they said it was misleading too ? If you changed the website then that is done for a reason . . . . that reason is my complaint.

I just wonder how much faith we can have in a company who seem to agree with some people and not others and then say they will change the website . . . and then deny it later ?

If you have so few unhappy customers, why dont you make those who do have problems " happy" by fixing their problems ? even the ones you disagree with, if there so few as you say, surely its good business to sort them out and save all the the bad things people read here ?

I have personally also had TWO seperate occassions when website offers were "mistakes". Among several other problems and issues, their continual claims of "thousands of happy customers" is absolutely laughable and plainly untrue. Their "customer service" is non-existent, their website promises are entirely false and only Vodafone gets more complaints on this site than Mobiles.co.uk. The growing army of people on here who have subsequently NOT been "helped" by the company purporting to do just that whilst (in fact) merely being here to promote itself is testimony to the facts. Claims that they would help if people contacted them on here is also nonsense and beside the point.

photome

Mobiles.co.uk_company_representative wrote: »

Numerous times I asked that unless people would just let us get on with helping actual customers with actual issues without sticking their oar in we'd not be able to continue. You can find numerous 10-page threads where the OP was absent and it was just page after page of attack, speculation and diatribe. MSE is not a viable arena for CS activity and requests to speak to those with the biggest axe to grind (and even offers to consult them on future changes, past issues etc) were ignored.

If you are considering using us please bear in mind the massive numbers of happy customers we have vs the unavoidable but regrettable few for whom there is a problem.

Regards,

I was thinking of ordering a phone from mobiles.uk but after reading the underlined comment from their company rep I have changed my mind.

You need a change of attitude Mr rep or a change of job

natznjames

Oh God, i just ordered a phone from them yesterday. If i have a hint of trouble i will cancel right away.