URGENT Help re: ARGOS GAS COOKER

ihatecaptcha

roboraver wrote: »

Sorry but I can't agree with that, we placed the order over the telephone with the help of a sales assistant (The 1st cooker we decided to get they told us we couldn't as we live in a flat and need one with a FSD, hence they recommended the model that we purchased !!!), the two models are VERY similar: 477/1548 and 477/0491

If they actually recommended the LPG model, knowing you wanted it for a flat, then they recommended an unsuitable model and should definitely replace it.

If you went back to the site and chose 477/1548, and rang them up and ordered that one, they've delivered the wrong cooker and should replace it.

However, if you discussed your requirements in one telephone call, and were told about the need for an FSD, and you then rang up subsequently, got a different assistant, and placed an order for 477/0491 without mentioning to that assistant that it was for a flat, then the ground is shakier. I don't know if Argos had a duty to check that it was for a caravan, but it's possible they did. As I said, you can check by ringing Consumer Direct.

If they actually provided a installation service we would of taken it ! but no, they didn't for this model so we have to get 2 x different GAS SAFETY engineers at our OWN cost to try and install it and when they couldn't that's when I contacted to the manufacturer who sent out their own engineers who immediately noticed it was a LPG !!

I feel sure you can get a refund of the money you paid to the two engineers. If they didn't notice they were trying to install a LPG cooker, or didn't mention it to you, they must be either incompetent or unscrupulous.

But if they did tell you it was a LPG cooker, and you kept trying because you were convinced they must be mistaken, then you almost certainly won't be able to get a refund of their charges.

If we would of just placed the order via the website, then Yes I would take the blame, lesson learned, ebay it (Is it even possible to Ebay a cooker ??) but we didn't. We phoned the sales Line and on their advice we purchased the cooker as this was the model they recommended !!

In your OP you said you were told about the need for an FSD in one telephone conversation, went back and looked for a model with an FSD, then rang again (separate conversation) and ordered. It may make a difference, but I don't know for sure. The telephone call(s) may or may not have been recorded, and if recorded may or may not be still available.

makapo

ihatecaptcha wrote: »

I don't know if Argos had a duty to check that it was for a caravan, but it's possible they did.

Can't you use an LPG cooker in a flat, if you don't have gas? I know you can use an LPG boiler domestically.

The FSD is a safety issue, that's why they shouldn't sell a cooker without an FSD to be used in a flat. The LPG issue is different. If the OP rang up and ordered the LPG cooker, he's probably stuck with it. The Argos return policy specifically excludes white goods.

roboraver

ihatecaptcha wrote: »

If they actually recommended the LPG model, knowing you wanted it for a flat, then they recommended an unsuitable model and should definitely replace it.

If you went back to the site and chose 477/1548, and rang them up and ordered that one, they've delivered the wrong cooker and should replace it.

However, if you discussed your requirements in one telephone call, and were told about the need for an FSD, and you then rang up subsequently, got a different assistant, and placed an order for 477/0491 without mentioning to that assistant that it was for a flat, then the ground is shakier. I don't know if Argos had a duty to check that it was for a caravan, but it's possible they did. As I said, you can check by ringing Consumer Direct.



I feel sure you can get a refund of the money you paid to the two engineers. If they didn't notice they were trying to install a LPG cooker, or didn't mention it to you, they must be either incompetent or unscrupulous.

But if they did tell you it was a LPG cooker, and you kept trying because you were convinced they must be mistaken, then you almost certainly won't be able to get a refund of their charges.



In your OP you said you were told about the need for an FSD in one telephone conversation, went back and looked for a model with an FSD, then rang again (separate conversation) and ordered. It may make a difference, but I don't know for sure. The telephone call(s) may or may not have been recorded, and if recorded may or may not be still available.

Sorry it was all done at the same time, e.g. in one telephone call, we didnt ring off and ring back on, the sales adviser was on the phone at the same time. I have asked them to search for the recorded telephone call when we ordered but they didnt record it.

pendulum

Sorry but in your first post you clearly said : So we go back onto the site and choose another one, telephone back and place the order.

But later on you're trying to say they recommended the one you got. How could they if you went away and chose another one yourself.

EXACTLY what product number did you order and is that the LPG one?

I'm thinking you rushed the choosing of your replacement and picked an unsuitable one.

One thing is for sure, your not entitled to a refund of the engineers call out fee, as you called them out and its not their fault it was impossible to fit.

roboraver

makapo wrote: »

Can't you use an LPG cooker in a flat, if you don't have gas? I know you can use an LPG boiler domestically.

The FSD is a safety issue, that's why they shouldn't sell a cooker without an FSD to be used in a flat. The LPG issue is different. If the OP rang up and ordered the LPG cooker, he's probably stuck with it. The Argos return policy specifically excludes white goods.

If we could use it then we would ! but because of the different pressure or something (according to the hotpoint / indesit engineer) its not possible and we could "blow" ourselves up.

roboraver

pendulum wrote: »

Sorry but in your first post you clearly said : So we go back onto the site and choose another one, telephone back and place the order.

But later on you're trying to say they recommended the one you got. How could they if you went away and chose another one yourself.

EXACTLY what product number did you order and is that the LPG one?

I'm thinking you rushed the choosing of your replacement and picked an unsuitable one.

One thing is for sure, you're not entitled to a refund of the engineers call out fee, as you called them out and it's not their fault it was impossible to fit.

OK my 1st post we rushed (Was on hold at the time to customer services, hence why I quickly made the post).

I am not complaining that we ordered the wrong model, I am arguing that we were "told" to order this model, and being "Un-white appliance knowledgeable" didnt know about LPG, GSD or any other acroymn that is used !

I mean what are we suppose to do now ? sell it on ebay or trade it at a shop ? we dont want a refund, just a exchange for the correct model that is exactly the same price ! Its not even used at all !!

makapo

Yes I know. But if it's possible to use an LPG cooker in a home, the Argos sales assistant probably wouldn't be expected to check that you understood that you were ordering an LPG cooker. Usually it's the customer's responsibility to know what they want to order.

makapo

roboraver wrote: »

Sorry it was all done at the same time, e.g. in one telephone call, we didnt ring off and ring back on, the sales adviser was on the phone at the same time. I have asked them to search for the recorded telephone call when we ordered but they didnt record it.

If it wasn't recorded then you have no evidence that you were advised to buy the LPG model.

scullster

Under the clarified circumstance, Argos are at fault. Call their bluff, call them back (you will probably hear the "your call may be recorded for training purposes), refer them to that message and ask that they go back to their call archives, retrieve the call and see that they incorrectly advised you.

The question of which product number you ordered is wholly irrelevant if they advised you in the same phone call that the product you initially tried to order was not suitable, and that they then advised you which product to buy. It is unreasonable for them to expect you to then double check the catalogue entry for the new appliance to confirm it is fit for purpose especially as, in the process of advising you, they have come across as more knowledgable about the product and its installation requirements.

As they are sellers of the appliance, the court would take the view that they should be more knowledgable about the products they are selling, more so than you.

If there is apparently no recording, whilst it is your word against there's, your story stacks up to me. I'd back you!

ihatecaptcha

scullster wrote: »

If there is apparently no recording, whilst it is your word against there's, your story stacks up to me. I'd back you!

I wouldn't. This story has been changed too many times.