Anyone got an Aqualisa Digital shower?

aliasojo

Canucklehead wrote: »

Good evening: just following up...have you had any joy with the shower?

Canucklehead

I'm not happy at giving Aqualisa my credit card details at time of booking a service call as they made it clear that I will be charged if they dont find a problem. As the issues are erratic, it may well be the case that they are not apparent when an engineer calls.

My plumber (who was out again last week for something else) can see no reason for the issues and my own feeling is that the digital box is a little temperamental but I'm not willing to risk a call out at the moment.

It is my hope (ironically :rolleyes:) that the shower gets worse and there will be a better chance of a clear fault becoming evident.

Canucklehead

aliasojo wrote: »

I'm not happy at giving Aqualisa my credit card details at time of booking a service call as they made it clear that I will be charged if they dont find a problem. As the issues are erratic, it may well be the case that they are not apparent when an engineer calls.

My plumber (who was out again last week for something else) can see no reason for the issues and my own feeling is that the digital box is a little temperamental but I'm not willing to risk a call out at the moment.

It is my hope (ironically :rolleyes:) that the shower gets worse and there will be a better chance of a clear fault becoming evident.

I take it then that your plumber has ruled out your high mains pressure or any aspect of his installation.
Btw...standard practice for many manufacturers in the industry to charge for a service call if the fault turn out to be in the installation not the product....otherwise the costs to them could be substantial (and passed on to other consumers via higher product prices or shorter warranty periods or both).

Hope you post when you have a resolution.


Canucklehead

keystone

In a gravity system the droning noise (pump running on) says that the flow switches need adjusting in the pump - this is probably exacerbated by very high pressure but you wouldn't get that with a combi as there is no pump requirement being as how it runs on mains.

Not being funny but they have supplied you with the (smaller) control box for standard HP / combi installations rather than the larger one with integrated pump for gravity installations? If you've got the larger one then are the pump connections connected?

In any event, seeing as you have very high pressure, it may be worth considering the plumber fitting a pressure reducing valve to see if that makes any difference. The Comap ones are iro £22 (Honeywell about double) and prolly 30 minutes max to fit. Alternatively a crude method is just to wind the stopcock closed a couple of turns which won't reduce the pressure but will reduce the flow rate and might make for a more consistent temperature output from the boiler.

What I'm driving at (not very well - its late LoL) is as has been mentioned in the post above - has the plumber ruled out the high pressure being a contributory factor?

Cheers

aliasojo

Yes, plumber says installation is fine and pressure wasn't causing issues. Because of water hammer, stopcock was turned down, so mains cold water flow rate wasn't too high anyway. Got the right box btw.

aliasojo

Update: After putting up with all the issues so far, shower has now started dripping constantly. Ironically I was pleased because this is a constant you can see, rather than an erratic fault that might not have been apparent if an engineer came out before.

I called Aqualisa again and got a really knowledgeable and helpful bloke who listened to the whole saga from scratch and said he thought it may well be down to a faulty control board and nothing to do with our plumbing or the wiring. That would account for all the issues (shutdown for no reason/erratic boost/strange noise if something was trying to work but couldn't etc) except for the leaking which is down to a faulty valve.

So it looks like I got a pig in a poke after all.

He's booked a service call (without taking my cc details, in fact he never even mentioned them), fingers crossed it sorts everything out.

I have to say though, I'm quite unimpressed with the level of service given up till now, I've always had the distinct impression from each csa I've spoken to, that they were quick to put the issues down to anything other than their product. I realise sometimes this will be the case, but they seemed too quick to jump on any possible. This is the first time that I've spoken to someone who took the time to listen, ask relevant questions and accept there is very much a problem with the shower itself.

Canucklehead

aliasojo wrote: »

Update: After putting up with all the issues so far, shower has now started dripping constantly. Ironically I was pleased because this is a constant you can see, rather than an erratic fault that might not have been apparent if an engineer came out before.

I called Aqualisa again and got a really knowledgeable and helpful bloke who listened to the whole saga from scratch and said he thought it may well be down to a faulty control board and nothing to do with our plumbing or the wiring. That would account for all the issues (shutdown for no reason/erratic boost/strange noise if something was trying to work but couldn't etc) except for the leaking which is down to a faulty valve.

So it looks like I got a pig in a poke after all.

He's booked a service call (without taking my cc details, in fact he never even mentioned them), fingers crossed it sorts everything out.

I have to say though, I'm quite unimpressed with the level of service given up till now, I've always had the distinct impression from each csa I've spoken to, that they were quick to put the issues down to anything other than their product. I realise sometimes this will be the case, but they seemed too quick to jump on any possible. This is the first time that I've spoken to someone who took the time to listen, ask relevant questions and accept there is very much a problem with the shower itself.

Good morning: shame you didn't have the latest rep.as your first point of contact...generally Aqualisa has an excellent reputation in the industrymight be worth dropping them a line about your experiences.

Good luck with the repair.

Canucklehead

Canucklehead

Good morning: do you now have a fully functioning shower? I'm curious to know what the Aqualisa service engineer had to say for future reference.

Canucklehead

aliasojo

Nope. I've had nothing but hassle tbh.

Aqualisa said engineer would call by close of business the following day to my phone call. He didn't.

Phoned Aqualisa again who said someone from another department would phone themselves within 2 hours to arrange the service call. They didn't.

Phoned Aqualisa again this morning who said they would either get the person who deals with the bookings to phone me personally straight away or would get the engineer to phone me back straight away. They haven't...... and that was 2 hours ago now.

Chap on the phone did give me the phone number for the company who will be coming out but their line is constantly engaged (and I mean constantly, I sat with my finger on re-dial for an hour before giving up).

I will never buy another Aqualisa product for as long as I live. If this is an example of their good products and service then it's not good enough for me, I'm afraid.

Canucklehead

aliasojo wrote: »

Nope. I've had nothing but hassle tbh.

Aqualisa said engineer would call by close of business the following day to my phone call. He didn't.

Phoned Aqualisa again who said someone from another department would phone themselves within 2 hours to arrange the service call. They didn't.

Phoned Aqualisa again this morning who said they would either get the person who deals with the bookings to phone me personally straight away or would get the engineer to phone me back straight away. They haven't...... and that was 2 hours ago now.

Chap on the phone did give me the phone number for the company who will be coming out but their line is constantly engaged (and I mean constantly, I sat with my finger on re-dial for an hour before giving up).

I will never buy another Aqualisa product for as long as I live. If this is an example of their good products and service then it's not good enough for me, I'm afraid.

Good afternoon: how bizarre Never had a problem with Aqualisa ourselves....letter to Head Office is in order. I'd say the powers that be wouldn't be impressed with the lack of service and your resultant posts on MSE...

Aqualisa Products Limited,
The Flyer’s Way,
Westerham, Kent
TN16 1DE

Include a link to this thread in your letter.

HTH

Canucklehead

P.S. Advice on complaining available from Consumer Direct.

aliasojo

Canucklehead wrote: »

....letter to Head Office is in order. I'd say the powers that be wouldn't be impressed with the lack of service and your resultant posts on MSE...

I fully intend to write but I don't think I'll be linking this thread tbh. It will suffice that I will list the issues in writing. It's not as if others are also complaining here, everyone else appears to have good things to say about Aqualisa so I see no benefit in pointing out my comments here ......especially when I will be saying exactly the same things in my letter.

(I also don't particularly want some bored employee with time on their hands reading through my other non-related posts.)

As for you always having had good service from them...would that be as a customer or as an installer? I'm wondering if they treat their installers with more care?