£2399 TV faulty after 9 months

mpg

yorksrabbit wrote: »

Best thing with trolls out to harass you is to ignore 'em yourself and let others pick up the fly swat if they so wish.

As to your own earlier post and the phrase "all I did was bypass the retailer", hopefully you'll now realise that, inadvertently, you acted in anything but your own best interests.

This is especially the case here, with a premium product from a premium brand manufacturer, which will no doubt have an excellent fast-track replacement arrangement via its UK distributor with the retailer, or retailer refund facility -- arrangements of which you as a customer can't know anything about.

Now thats the kind of quality answer that helps.

Fortunatly the retailer is well known for good CS they need to be when they sell £25k speakers.(now that seems crazy)

The manager said drop him an email sounding really peed off so he can pass it on. (knowing that would speed things up).

Thankfully I'm not dealing with the highstreet guys who are too busy to help.

yorksrabbit

Rather more impressive is a retailer honest enough to say to the purchaser of a premium product, something along the lines of:

"We're really very, very sorry you're being inconvenienced in this way. Obviously, it's our responsibility, not yours, to sort this out, so leave the matter with us and we'll deal with it. In the meantime, in recognition of the value we place on your custom, please accept with our compliments a loan set."

Allowing a customer to continue on, effectively fronting an issue with a manufacturer / manufacturer's agent, isn't any kind of customer service at all: why on earth isn't the retailer saying to the manufacturer / agent:

"Oi, what the hell d'you think you're doing? We have a commercial reputation to uphold and you seem to be doing your best to wreck it. Get it sorted now otherwise we'll kick this thing all the way up the ladder."

(As for the High Street you rightly mention, it's actually a better place than many give it credit for: we have in recent years encountered faulty products retailed by Staples, Argos, Tesco Direct and Comet.

(In not a single case have we been left without an immediate replacement or, alternatively, an immediate refund. Sending something away for repairs when less than 12 months old was never an option offered to us and would've been refused point-blank anyway.)

Seeing as you're already mired in both direct and indirect correspondence with a third party who had no role whatsoever in your original transaction, you may as well agree to the store manager's request and send him the kind of email which he should have sent himself on behalf of his store.

But you should also still shift the onus of responsibility for sorting this out back to where it always belonged -- not you, but the retailer, beginning with the question:

Where's my loan set?

Esqui

You can't lose your rights just by going straight to the manufacturer. It may well be easier to do that, and you'll probably have no problems. But ultimately, and especially if things go wrong with the manufacturer, the retailer is responsible.

hollydays

yorksrabbit wrote: »

Rather more impressive is a retailer honest enough to say to the purchaser of a premium product, something along the lines of:

"We're really very, very sorry you're being inconvenienced in this way. Obviously, it's our responsibility, not yours, to sort this out, so leave the matter with us and we'll deal with it. In the meantime, in recognition of the value we place on your custom, please accept with our compliments a loan set."

Allowing a customer to continue on, effectively fronting an issue with a manufacturer / manufacturer's agent, isn't any kind of customer service at all: why on earth isn't the retailer saying to the manufacturer / agent:

"Oi, what the hell d'you think you're doing? We have a commercial reputation to uphold and you seem to be doing your best to wreck it. Get it sorted now otherwise we'll kick this thing all the way up the ladder."

(As for the High Street you rightly mention, it's actually a better place than many give it credit for: we have in recent years encountered faulty products retailed by Staples, Argos, Tesco Direct and Comet.

(In not a single case have we been left without an immediate replacement or, alternatively, an immediate refund. Sending something away for repairs when less than 12 months old was never an option offered to us and would've been refused point-blank anyway.)

Seeing as you're already mired in both direct and indirect correspondence with a third party who had no role whatsoever in your original transaction, you may as well agree to the store manager's request and send him the kind of email which he should have sent himself on behalf of his store.

But you should also still shift the onus of responsibility for sorting this out back to where it always belonged -- not you, but the retailer, beginning with the question:

Where's my loan set?

The OP has said he does not want/need a loan set.

yorksrabbit

Thanks hollydays, hadn't spotted that. All in all, he's inadvertently making life very comfortable for this particular retailer.

poppy10_2

mpg wrote: »

Like I said each to their own. 3 years ago I would have said your mad to spend £500 on a tv. Back then that was 2 weeks wage for me.

However I no longer smoke and I dont drink. And I work hard and earn a decent living now. With xmas bonus last year oh and after clearing ALL my debts bar the mortgage. I spent a fair amount on entertainment for the house.

You could afford to spend that much on you tv so you did I could afford the amount i spent so i did.

But why spend £2400 when you can get a better 50" for less than half that price That's just silly. Just cos you've got the money doesn't mean you should waste it.

Esqui

Why bump a three-month old thread?

jdturk

poppy10 wrote: »

But why spend £2400 when you can get a better 50" for less than half that price That's just silly. Just cos you've got the money doesn't mean you should waste it.

a) its a three month old thread and
b) the money is his own to spend, just because you don't agree with it doesn't mean he shouldn't spend it. This site is not about buying things at the cheapest possible but actually finding the best value for money and for the OP his tv is what he deemed best value for money.

mpg

poppy10 wrote: »

But why spend £2400 when you can get a better 50" for less than half that price That's just silly. Just cos you've got the money doesn't mean you should waste it.

LOL just come across this thread again. Sorry to bump but the above made me Laugh And i need answers as my 20 yrs experience in brown goods may have been blown out of the water because someones mate has an Nanjooki LCD with the best pic quality on the market

All ended ok TV back on my wall no further probs. Just to clarify I phoned the number on the warranty card which put me in direct contact with Pioneer. It turns out the part needed was a ribbon cable which pioneer took out of a unit they had at Source as had none in stock and didnt know when they would get stock in.


In answer to the above question

The TV I chose to buy IS the 2nd best TV on the market the only TV better is its bigger brother which costs over £4k

Please tell me which tv for half the price is better. Oh and why you think so.

DVardysShadow

mpg wrote: »

... In answer to the above question

The TV I chose to buy IS the 2nd best TV on the market the only TV better is its bigger brother which costs over £4k

Please tell me which tv for half the price is better. Oh and why you think so.

Any TV for half the price is better, because you pay less to watch the same rubbish.