Carphone warehouse have a mean refund policy

trinidadone

hello all,

Carphone warehouse are not my best friends at the moment.

I purchased a new handset in one of there stores on 19th September.

Over the last three weeks i have experienced problems with the handset. My text messages kept erasing from the phone and the message centre number also kept erasing, meaning text messaging was impossible.

I telephoned there customer service centre and was told i could get a replacement because they have some sort of 28 day policy or something.

Anyway, drove to my nearest store, the staff were really friendly and helpful, they had my model on stock, but only in PINK. Fear for my street cred, i passed and asked for a refund, it seems carephone warehouse dont refund there customers.

I asked if i can have a different model, "no sir, carephone warehouse only exchange like for like" I was wondering if this policy is legal??

I assumed if you buy a phone and it develops are fault your entitled to a full refund????

the manager told me another store had my phone in stock. I asked if they could transport the phone from one store to another. NOPE NOPE NOPE

had to make my own way there by a 15 min drive.

It just seems, the company takes your money, and leaves you when things go wrong, any thoughts anyone???

Old_Gold

Another example of how Bonnie Prince Charlie Dunstone loves his customers.

trinidadone

yeah, out of order, eh

jamespir

you have 14 days to return the phone and get a full refund it stated that in there policy and these are set by the networks and not carphone warehouse after that an exchange is available but at the stores descretion

trinidadone

tell you what is Pees me off when people come on here constantly about T&C. commen sense prevails. I signed noithing.

SAD FART

Satisfactory quality
As
Described

Fit for purpose
And last a
Reasonable length of
Time

Sales of Goods Act 1979

no point going on about 14 days, when the fault was not in 14 days

jamespir

you dontr need to sign anything its the smae with pay as you go as it is with contract


there policy is in line with the sales of goods act

if you have a probelm with the handset then you can send it to the handset makers as they should offer a warranty with the phone and they will look to reapir it

trinidadone

jamespir wrote: »

you dontr need to sign anything its the smae with pay as you go as it is with contract


there policy is in line with the sales of goods act

if you have a probelm with the handset then you can send it to the handset makers as they should offer a warranty with the phone and they will look to reapir it

I thought Martin always informs us our contract is with the store and NOT the manufactorer

[Deleted User]

trinidadone wrote: »

I thought Martin always informs us our contract is with the store and NOT the manufactorer

It is, but you CAN send it to the manufacturer for a warranty repair... if you want to.

DarkConvict

Just go back to them until they get you a working phone. Within 28 days i believe it is a replacement. After that it becomes a repair/refurbished one. Just remember when you went in, so next time you go you can state you notified them of the fault with the first 28 days, but they were out of stock so you were waiting.

You don't have to accept pink as it is not like or like. If they continue to fail to have it in stock, then you should be able to get an exchange for a similar phone.

trinidadone

ok, although the thought of having no phone, paying more money to send and what with the post as it is, that does not sound attractive to me

Lastly, i dont want a repair, carphone warehouse have already replaced the phone, its a refund i was after

DarkConvict

I doubt you will get a refund, as you have gone past the 7/14 day period. In addition I doubt you can cancel your contract unless you speak to the operator but it is unlikely they will help.

I don't believe their is a set time they have to allow for refunds, i know large stores like Argos, ASDA, give 28 days to return it if it is unused.

So they have replaced the phone already with the one you want, is the new phone working?