nursery cut our daughters hair, update on page 9

bigoggy2007

our 2 year old daughter come home from nursery yesterday with about 2 inch of hair missing, it's been done very badly, it looks like someone put it into a ponytail and just chopped 2 inch off the length, what are out rights and who do we complain to?

the nursery is denying it, but we know it happened there. we have already told them she wont be returning

3_cheeky_princesses

Why would the cut her hair? What has your little one said about it or is she still too young to say.

I have no idea about your rights but i would be furious if a Nursery had done that to my children :mad:

canidoittomorrow?

Did one of the other children do it maybe and nobody saw? It would be very unusual for a nursery to cut a childs hair without asking and then deny it.

If they did I would be heading down there with my scissors!

Oldernotwiser

Is your daughter happy and settled at the nursery? If so, I'd forget about it; good care is more important than a duff haircut.

ShaneUK

Hi
I am inclined to agree with Oldernotwiser, if your daughter is indeed happy there, and has friends, is it worth the unhevel to her of changing nurseries.

As another poster commented, it is always possible that an older child did this when a member of staff wasn't looking, perhaps out of spite, or even just because they thought it was the "right" thing to do.

At the end of the day, the main thing is your daughter is not physically hurt. No, it should not have happened, but it has, perhaps you need to come to some sort of agreement with the nursery (calmly!) that they pay the cost, or part of the cost, to get it corrected by a proper hairdresser.

Hope however that your daughter is OK, and not too traumatised by her new, shorter hairstyle.

Shane

bigoggy2007

she is 2 and a half, but only has a mental age of 1,

she can't talk so can't tell us what happened

we have had other problems with the nursery, ie- sending her home in wet clothes after playing in water, giving her milk when they know she's lactose intollerant and clothing going missing from her bag

we went to the nursery last week intending to pull her out, but they convinced us to keep her there, she's only been going for 3 weeks and has no friends there

bigoggy2007

she did come home with paint in her hair yesterday, we think this is the reason for cutting her hair, surley they should use paint that washes out

hollydays

Do the nursery let small children use metal scissors?Is that the norm?
Have you had a proper meeting with the nursery manager. What is most important at this stage is to get your questions answered in a proper manner.

If it is that obvious the hair has been cut,they need to take this seriously,not denie it. I think you may need to put in an official complaint if not.
Have they investigated? It does sound very strange.What is their policy for monitoring dietary issues,what procedures are in place? What did the offsted report say about them?

Many years ago one of my kids went to a nursery and i was later told they sent some of the staff home once the parents had gone.Dropping in unanounced would seem a good idea.

skint-student-nurse

i think thats out of order, if nursery cut my daughters hair, be it another child or a staff member,i would demand answers, and if they say it was another child,why was that child using scissors unsupervised at that age?

if you are unhappy with the nursery,complian to the manager and head office (if there is one) and maybe contact ofstead? if your daughter has only been there for 3 weeks,then im assuming she hasnt really had a chance to settle there yet, so maybe changing nursery wont do too much harm,r.e. upheaval.

from the sound of it, their behaviour/attitiude towards childcare leaves a lot to be desired.

skint x

pulliptears

Oldernotwiser wrote: »

Is your daughter happy and settled at the nursery? If so, I'd forget about it; good care is more important than a duff haircut.

It's not just about a duff haircut though. If OP went to collect her DD and nursery staff had said "Sorry, but we had a little accident" then it would be a different story, but in this case the nursery are denying any involvement and lying.

I wouldn't tolerate a nursery who couldn't be truthful. Where would that end? Would the parent ever hear about a child falling? Banging her head?

Follow your gut instinct OP, a Mum's instinct is rarely wrong.

ChrisCobra

Sounds like the nursery is run by liars , and incompetant ones at that.

Time to pull the plug.